Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The fact that my wife who was at home in the States knew of my flight delay before I did and I was at the airport at noon. The fact that the airline waited until the last moment to make arrangements to get us on a different airline which took me to miami. I had to take a different airline to my final destination. I paid $35 for my baggage and it is some where in miami and not at my final destination. A flight that should have taken less than 2 hours took almost 10 hours. The airline never communicated with the passengers. How do I get my bag from Miami and who has to pay. I'm sure the other passengers from my flight are wondering how they can get their baggage. Since we were told that the bags who be transferred to our destination not that we had to pick them up from baggage and take them to our next flight.
Not friendly to travel with infant and toddler. Made me carry stroller, car seat and crib all the way to gate to check. Wouldn't check with luggage. Terrible- esp when having to handle a 4month old and 20month old.
Despite knowing the flight was delayed hours before the expected departure time, silver did not announce it until the original departure time. So we were stuck in the airport the entire time. Then, once on the plane, we sat on the tarmac for 45 mins with no other plane traffic at the airport. Silver is disorganized and terrible at customer service.
Our flight was delayed for over 2 hours with no explanation. Once boarded,we sat with the props running on the tarmac for another hour without reason. The weather was fine and it was a very small airport so there was no backup on the runway.
Once in the air, the pilot (only pilot on the plane) left the cockpit unattended and spent 10 minutes in the bathroom.
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