Like to get onward pass from Alaska airlines and Cathay Pacific more seamless. As the online check-in procedure you sent didn't work and I have to get to the airport really early to check-in with counter.
My main issue is that I paid approximately CAD 200 to select four seats for the first flight. However, when I arrived at the check-in counter, I was told that the seats had not been assigned, and my family was relocated to the last row of the plane. I was traveling with two young children, ages two and six, which made the situation especially frustrating. I paid for a service that I did not receive, yet Alaska Airlines did not offer any refund or reasonable solution. I am extremely disappointed with how this was handled and will not fly with Alaska Airlines again.
The whole staff was amazing. Courteous and so helpful. Smiling all the time.
Excellent flights. On time. Good service. Better than expected food. Comfortable seats. Too much dependent on personal phones for information and entertainment.
Made up time on a late flight and made the connection
The flight was fantastic. All the crew staff were wonderful. Everyone was so friendly and they went out of their way to help make it such an enjoyable flight! I think on such a long flight there should have been some food given. Even cheese and crackers and maybe some cookies!
Upgrading from premium class to first class caused me to almost miss my seat on the flight. The system “un checked me in”. So I not only lost my first class seat, but my premium seat too so I alsmot didn’t have a seat on the plane. The app did not let me know as it was showing my seat assignment all the way up until boarding began. This exact same thing happened to another passenger. And to top it off, I now have to jump through hoops to get my refund. Awful experience with Alaska, I don’t intend to fly with AA again unless there are no other options.
Very satisfied with the trip, using Kayak and Alaska Airlines.
How can we get assigned an A seat when booking a flight ?
Good experience, first time flying Alaska Air. Slight delay boarding, but still arrived on time. Excellent leg room! Very friendly flight attendants.
being late for poor reasons, bad chairs, being regulated to a terrible gate in LAX
Rude staff from baggage check to gate crew. Poor instructions. Inconsistent application of baggage rules.
more room in seats, larger snacks, more comms with delays
This was a West Jet leg and was basically on time. Everybody was helpful and kind.
20 year old 737 but really poor service from the flight attendants who must have been new.
After I checked in, I realized we had no seat assignment. It said they would be assigned at the gate. This was really frustrating because I usually use a lounge before flights, but I couldn't because I had to be at the gate to ensure we got our seat assignments. The gate agent arrived an hour before the flight left. I was the first one up to ask about seat assignments. She told us to wait for names to be called. Dozens of other passengers were paged, but we were not. Finally, I asked my husband to ask. He went up and was also told to wait. About 10 minutes later, they called for boarding. We still had not been told our seats. We went back to the desk and they were in a panic, saying we actually weren't on that flight. Then they made an announcement telling the stand by passengers to not board (in case we needed their seats). It was so stressful and unprofessional. Finally they gave us our seats. I have no idea what happened and why the two desk agents seemed to have conflicting ideas about our seats, whether we were on that flight etc.
Very dissatisfied with the fact that I had upgraded to first class for the second part of my trip only to find out that the lounge was still not available to me, as well as not having any food or drink service on the flight due to weather, so I lost out more than what I paid for.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Excellent. No issue and it was on time and arrived early, the best!
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
They took us all the way to Monterrey to tell us they United were not allowed to land and we were sent back to Houston. Terrible experience.
Very efficient. Economy is what economy is. Wish it had been direct. Excellent setup in Newark for commuters and access to charging stations and wifi Flight could’ve had free wifi
My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Flight attendants had a little attitude. Food tastes no good.
Maybe glass of wine would be nice at no charge
Experience was good, the wifi hook up is somewhat tough
I will not be flying with westjet again. I was uncomfortable in my seat. The position made my back hurt so bad. My wife was able to fit the seatbelt around her with out an extension but was unable to put the tray table down or fit in the seat for that matter. Our bag was smashed and I spent two hours trying to fill out the application for a damaged bag before I gave up. The 80 photos I took would not work and nothing telling me the format to upload them as.. I made the mistake of unpacking the bag before taking photos so no claim for me. Next trip to Canada I will have to use air Canada.
Airplane is too small. Crew, especially the flight attendant who looked after our area, was not at all friendly and a touch authoratative. She may have been the most gruff flight attendant i've come across in 40 years of business travel
I selected "carry-on" for a round trip on Kayak, but my return flight on WestJet did not include a carry-on and they would not allow me to add one. My only option was to add a "checked bag" which I had to wait for on the luggage carousel after landing. Not a good experience.
Absolutely terrible, from the customer service to boarding the plane. On the phone, there was some mishaps with getting in my correct date and they did not help me retrieve a refund or any assistance. I’m gonna be reporting to all my followers and family around the region of Los Angeles to New York.
Nothing to like because my inbound flight was cancelled without notification by West Jet or third party, JustFly. I couldn’t take the inbound flight due to cancellation; therefore could not take the outbound flight back.
Will never book through you again. Very disappointed in the notices and action taken or provided when planes are rescheduled, enough to cause missed connections
Still sitting in a hotel when I'm due for work
Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !
My experience with Air Canada flight was really good. The seats were comfortable with decent legroom, and the staff was very polite and helpful throughout the journey. The food was tasty and served on time, and there were plenty of entertainment options which made the long flight feel much shorter. The flight was on time and the landing was smooth. Overall, it was a comfortable and stress-free journey, and I would definitely love to travel with Air Canada again.
After i biked my flights, i was informed my flight was rescheduled for later time
Air Canada had a lot of delays on our flight going back to Seattle. So much inconvenience for a long trip.
Great TV, easy boarding, wonderful ground crew and flight crew.
As is pretty much the norm with Air Canada now, we left late from the gate (45 minutes late). This is my 12th flight with AC in the last 12 months and 10 of those flights were either late or cancelled. AC essentially has a monopoly in Canada so they have carte blanche to charge exorbitant rates now and give poor service, with no repercussions.
They did not have any meal options left on the menu. Only snacks.
In Toronto (YYZ) on our inbound flight to SEA Tac: I don't understand why our passport had to be scanned again, at the boarding gate for the 3rd time after passing through both Canadian & U.S. inspection and customs. This was NOT done on our outbound flight to Montreal. Also, the gate personnel at YYZ did not use the microphone for boarding, instead they decided to speak quietly so no one could hear, leading to a pretty significant backup boarding the plane.
Airplane was clean and comfortable. Flight was on time leaving. It was a little late leaving on the return but in the end it was still on time lol. All felt smooth and easeful. Grateful for a non stop flight. The cabin stewards were all kind and service was rolled out smoothly. The Air Canada departure area in Seattle airport was a little short on water and food options so if you need snacks watch for them before you get into that gate area.
A very convenient, direct flight with no issues and comfy seats.
A guy two rows behind me started smoking mid flight. My eyes still burn 4 hours later. Food sucked. Sitting in the plane for 1.5 hours while they searched fir bags was insane.
