Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.
Two hours delay in the start.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Comfort economy well worth the extra.
old plane, tight and uncomfortable
The crew was excellent. Flight was quite comfortable. Nice attention to service
I would have appreciated another round of hot drinks.
Very polite and helpful staff.
The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children.
I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling.
in flight experience is above average
The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication.
The crew was the best part of my experience, super nice and accomodating
the wifi had subpar performance
Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!
Behavior of board personnel
British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.
The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost
Read above!! WORST EXPERIENCE EVER!!!!
Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in.
It actually tasted great!
Movie selection was weak.
The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats.
Staff wasn’t particularly friendly, seats were the most uncomfortable ever
it was quite comfortable
luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were.
Staff were amazingly helpful n friendly. Food was yummy.
Luggage didn’t make a Lufthansa connection even though both flights w.
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