Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "The seats were great and the crew was also good."
Cons: "The sound system at the seat I was assigned was not operational."
Pros: "The crew was amazing!"
Cons: "Everything was fabulously executed."
Pros: "Snacks and new interior on A320"
Cons: "Almost 4 hour delay and no Wi-Fi. When I complained to JetBlue I received a pathetic $15 credit."
Pros: "Crew was amazing flight was fast and seats are comfy"
Pros: "Good crew"
Cons: "Food options & Entertainment"
Pros: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Pros: "Crew was very polite and accommodating"
Cons: "Flight was delayed 4 times. We had to cancel other reservations and wasted a day traveling instead of a quick 4 hr plane ride."
Pros: "It was good. People were accommodating."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Cons: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Pros: "My flight was on time and arrived early."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "Arrived on time"
Cons: "There were no problems"
Cons: "Everything was good. The staff were amazing. The flight was pretty smooth."
Cons: "Flight attendant had an attitude"
Cons: "No movies or entertainment to watch during the hard trip."
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Cons: "Flight was delayed at departure. Long taxying to gate on tarmac. Restless children onboard. Was happy when door opened and fresh air came in. Staff was very courteous giving the circumstances of a lot of spillage by passengers of snacks brought onboard."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Cons: "TV didn’t work on our row but without asking they offered $15 credit per seat"
Cons: "The seats barely reclined it was very uncomfortable and the entertainment was not the best"
Cons: "Was told to get off plane after two hours with our luggage and then eventually got on plane and then waited at least a half hour to take off. On arrival at our destination we had to wait until a gate was available. We arrived almost four hours later. I had to cancel and rearrange my appointments. I don't even recall hearing I'm sorry for the inconvenience. Some kind of compensation should have been provided. Some kind of"
Pros: "All went smoothly"
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Cons: "Flight was 2.5 hours late and then landed at the wrong terminal."
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Pros: "Legroom and entertainment and cabin staff!!"
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "The sweet blues chips yummy"
Cons: "Tv was broke and it should be included"
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Pros: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Cons: "I was exhausted due to 3 hour delay."
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Pros: "Great flight, excellent service. However, no recliner, seats were torn, could be updated and console for remote was dirty."
Cons: "Appearance, comfort."
Pros: "The crew was great , the flight attendants we're helpful and the snacks were good! Loved that I had wifi."
Cons: "Wifi kept shutting off and the channels on the TV were not working. The flight was delayed and we did not get off the plane until 20 minutes after landing due to air traffic."
Cons: "my entertainment screen was messed up, no sirius xm and video programs blacked out, plus brightness control graphic would not go off screen. Flight was late, again. Piece of used chewing gum was stuck under armrest handle."
Cons: "We were ridiculously delayed for 3 hours while other flights that I know of flying united who also had flights coming from the south were only delayed 30 minutes. I am a medical student, I had an exam the next day and this really made me livid because out of all the airlines, I chose jetfblue because I knew I could count it. I guess I can now say, every airline has screwed me over."
Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Pros: "From boarding to arrival the experience was very good."
Pros: "JetBlue gave each passenger a $150 credit"
Cons: "The plane was delayed by 5.5 hours. We had a 6:45 pm reservation that didn't leave till 12:15 AM. We got home Monday morning at 4 am. Normally it wouldn't be "terrible" but my son was starting a new position that Monday. I learned my lesson, don't book the last flight out. I just don't understand why they didn't get new equipment and a new crew sooner. As it was they had to fly in a different plane in and flew up a crew from Ft. Lauderdale who flew us home to Ft. Lauderdale. I'm still not sure what caused this problem."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "Too many flight delays and gate changes"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Lift off and landing was excellent"
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Cons: "Flight was delayed."
Pros: "Loved being in first class"
Cons: "Hated gate change and late plane at the last minute."
Cons: "Boarding is as usual chaotic"
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Last seat by bathroom smelled of urine"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Plane was clean and updated"
Cons: "No negative opinions"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "On time take off."
Cons: "No comments"
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "Smooth loading and unloading"
Cons: "Customers don’t listen to the Flight attendant"
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Cons: "Flight was changed. Missed an important event"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Cons: "Everything was ok"
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
Pros: "see first message"
Cons: "see first message"
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "No gate when we landed."
Cons: "More room. Screen was broke"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "Crew was nice. Had no problems with my carry on."
Cons: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Pros: "The crew was really nice and I like the cookies"
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Kind crew, smooth flight"
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "Only arriving in Madrid took 1/2 to open the door"
Pros: "Nothing, flight was delayed 3 hours"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Very uncomfortable American airlines is the worst"
Cons: "Business class crew was extremely rude and unfriendly."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Nice seat. Good food. Good service."
Cons: "Seats and space"
Cons: "No longer free entries on board like before"
Pros: "Thanks everything was on time. Very nice cre"
Cons: "No personal TV for entertainment"
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Cons: "The drink was terrible, hot tea"
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "Boarding was smooth and the pilot did a nice job of getting us to and from Miami. Thank you!"
Cons: "The flight time said an hour, yet our arrival time was 6 hours. Then we proceeded to sit on the runway for 20 minutes before take off and now at 45 minutes after we landed. Someone should have planned gates and deplaning schedules better, it's an awful experience sitting and doing nothing when you're so close to being home. The other thing that was bothersome was on this 6 hour flight, my entertainment screen didn't work. Which not only meant I would need to entertain myself for the next 6 hours, but also there wasn't a way to get the flight attendants attention. When they came around with drinks, I asked two of them how to fix the screen and they gave me two different answers which neither worked. Then when I needed anything I would have to make my neighbors move and go walk to find someone. Overall not my favorite flying experience and didn't feel taken care of by the crew or AA. And to think I spent extra money to fly with AA..."
Cons: "All. The worst airline in the world"
Cons: "Sits were not comfortable."
Cons: "Pitch very small."
Pros: "The crew was amazing! Very nice, professional, courteous. Couldn’t have asked for better. I also enjoyed having wifi for viewing your movies in contrast to screens behind the seats."
Cons: "A variety of bag of chips in contrast with pretzel sticks."
Cons: "My first flight was delayed so I had to run 10mins non stop to my connecting flight to HNL. When I get to my flight they changed my seat to a middle seat. I don’t book a flight unless I have a window seat, so I asked them to change it back to a window seat. They were unable to but offered me a flight the next day, which is unacceptable. Then I arrive to my destination and I have no luggage. I was able to make my connecting flight but somehow my luggage was not. When I inquired about my lost luggage I was told to check baggage claim later tonight. No clear answer on how to get my luggage."
Cons: "It’s a united flight so any expectation of being treated like a customer that actually pays for a ticket is a bridge too far."
Pros: "Excellent service and comfortable flight"
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "The service excellent on the plane."
Pros: "Food was not good plane was dirty"
Pros: "Excellent service and flight. On time. Nice clean plane."
Pros: "Not much besides the boarding was quick"
Cons: "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
Pros: "Nice service"
Cons: "Plug by me didn't work"
Pros: "Comfortable seats."
Pros: "It was great professional and pleasant"
Cons: "The staff"
Pros: "Hoping to enjoy an easy refund."
Cons: "So far, everything okay."
Pros: "Boarding, friendly staff"
Cons: "One of our tv's didnt work on the flight. All flights should have free movies. Flying into Florida we were able to enjoy a movie but on the flight back home everything (even a regular tv channel) had to be purchased."
Pros: "The crew was friendly and helpful. We were always informed of what was going on."
Pros: "My flight was nice and smooth"
Cons: "Gate person was not friendly or very helpful"
Pros: "The flight attendants were fairly nice and understanding .!"
Cons: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Pros: "Great service Stewardess was amazing"
Cons: "Flight delayed for almost 2 hours"
Pros: "There was nothing special about this flight. It wasn't the worst I have been on but not best."
Cons: "Confusion on boarding. Flight delayed almost 2 hours. Passengers should have been informed by text earlier. I was at airport when the text came in that flight was delayed. However, on the TV news that morning, there were already delays, therefore United knew about the delays LONG before we arrived at the airport."
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "I have no complaints. On time, easy peasy!"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Pros: "Timely boarding"
Cons: "Charging extra for checked bags is unfair and expensive after paying for the airfare!"
Pros: "Friendly crew"
Cons: "Feeling like a sardine"
Pros: "Right on time. Smiling faces. Comfortable seat (Premium economy)"
Cons: "It was cancelled due to weather but now I can't make the flight I feel I should be reimbursed"
Pros: "Asked why is there no leg room to even move your legs or drink a glass of water without hitting the person next to you . Response you can upgrade for 50$ be semi cramped. I'm not a big guy 511 180 this was the worst I have ever flown . If you where lucky to fall asleep the attendants would hit you with cart. Not once not twice but 4 times ."
Pros: "I had a little bit extra leg room"
Pros: "The crew was very courteous and I lost my boarding pass and I was so worried but when I got off my first flight there was a rep for united at the gate who told me how to get a new one it was awesome"
Pros: "The entire crew was so nice! They engaged with everyone!"
Pros: "Efficient, well run. Early ."
Pros: "i am glad they had entertainment"
Pros: "Everything was good."
Cons: "I loved everything."
Pros: "I was able to get on an earlier flight"
Cons: "The middle seat, but I was glad to have a seat"
Pros: "The organization and ease"
Pros: "On time flights ."
Pros: "Friendly stewardesses, and decent leg room"
Cons: "Terrible experience with my baggage and your company's customer service, or lack thereof of."
Pros: "I was very comfortable on my flight."
Pros: "Boarding was organized and easy. The crew was great"
Cons: "Everyone is so crammed together in economy that even just a few hour flight was really uncomfortable for everyone in our row and we were all average sized people. I am 6ft tall 180lbs and had the aisle seat but still found zero comfort in the seat and leg room. The gentleman next to me was even smaller than me and he struggled too"
Nothing to add! I will definately use your website again. Thank you
We booked our flights via Expedia. We received several communications via email from Bahamasair to update us on our booking including flight changes. We responded to the Bahamasair email to check in on 7/16/2021 (the day before our flight) and experienced challenges with the website. I called Bahamasair call center and they attempted to help us but said that they couldn't but we could check in fine from the airport. I asked to speak with a manager and the woman told me the managers were gone for the day. I begged her to assist so that we wouldn't have hassles at the airport. She assured us that everything was fine and that we could check in at the airport. When I protested she hung up on me. When we attempted to check in today at the attendant said that we couldn't check in because our flights were not ticketed (not paid for by expedia). After much debate (after showing proof of ticketing and payment) I was forced to pay nearly $500 for flights that we already booked and paid for just so we could get home. My wife and I lost over an hour of our vacation trying to check in as prompted a day before our flight only to be totally humiliated in front of other people at the airport. I have spent countless hours going back and forth with Bahamasair and Expedia only to be out HOURS of my time, an additional $500! My wife and I work hard and this was not the way to finish a well deserved vacation. AVOID BAHAMASAIR at all COST!!!
Cons: "Be prepared to be extremely late with zero communication. Check in will be at the airport and is extremely inconvenient and disorganized. Their website and emails do not work, so you may not get a flight confirmation and you will definitely not be able to access any flight details online."
Cons: "Bahamasair did not keep passengers updated regarding flight delays"
Cons: "On time departing NAS would have been nice. Late!"
Pros: "The flight was delayed by 45 mins"
Cons: "This airline has a reputation for it"
Cons: "Thank You for getting me the best rate for this booking!"
Cons: "7 hour delay due to weather. Rebooked everyone on later flight. Despite the weather, they kept everyone informed, boarding was fast and bag arrival was fast."
Pros: "Short flight!"
Cons: "Multiple flight delays with zero communication from staff at aircraft. Two planes from Nassau bot late. Passengers transferred from one plane to another. First plane arrives before second however we were told that even though all the passengers had been transferred to second plane they were unable to transfer us back to the first plane. The first plane ended up leaved to go back to Nassau empty and we we're all forced to wait for the second plane. Flight crew we're disorganized, confused and not on the same page."
Cons: "Our flight was delayed a half an hour only to get on the plane and sit there for another half an hour with no air sweating."
Pros: "I didn’t die"
Cons: "The plane had duct tape everywhere. The AC didn’t work. We took off 90 minutes late. The flight attendants broke about 10 FAA regulations - standing in the aisle when we actually landed, bulkhead passengers had bags by their feet’s and laps. I was scorned for not putting my sunshade up though. Ridiculous."
Cons: "Late by 1 hour 40 minutes leaving Nassau and was not professional in keeping us informed. Kept delaying by 20 - 30 minutes....just overall rude and uncaring staff in the airport for Bahamas Air. Plane dirty and unkempt. Just a bad experience."
Pros: "Friendliness, Was on time"
Cons: "Seating is tight"
Pros: "The customer service was perfect - from the woman checking us in, to the flight attendants. Much better than any American airlines that I have flown with."
Cons: "That the flight was an hour delayed but that happens, so it wasn't that big of a deal."
Pros: "on plane attendants were curteous and friendly"
Cons: "On line check in is available but seemed to be worthles when one got to the airport. Printed or emailed boarding passes were not accpeted. My wife was given the another persons boarding pass for the second half of our flight. When things change the staff needs to keep the clients informed about what is going on earlier than they do."
Pros: "Altitude of 7500’ gave some great views"
Cons: "Delays in both take off and return. In return flight nobody sat in assigned seats"
Cons: "Take off on time"
Cons: "After waiting at the carousel for almost an hour, I was shocked to learn (accidentally!!!) that 20+ passengers bags were left behind in Nassau because of plane dynamic. I just still do not understand how is it possible to do this without saying a word or warning us in advance that this could happen so we shall pack accordingly - because I suppose this was not the first time, neither the last. We felt extremely uncomfortable and very disrespected. And of course we were offered no compensation whatsoever. I will never fly with Bahamasair again!"
Cons: "Major delays crowded tight plane no high tech check in computers slow service bags came out slow can i say more ?"
Cons: "The flight left Miami two and a half hours late. My luggage was left in Miami. It was terrible!!!"
Cons: "There was no organization to the boarding process"
Cons: "This is the most inefficient airline I have ever flown. There is no sense of urgency from gate, ground or in flight staff. Everyone just sitting around joking with other staff. Both flights did not board until 10 min prior to takeoff time. So obviously takeoff was at least 30 min late both ways."
Pros: "On time & short flight"
Pros: "Excellent service"
Pros: "I liked that we received a bottle of water."
Cons: "We couldn't fly because all airports in Houston were shut down because of Hurricane Harvey. Everyone else (United Air and Sandals) was accommodating. I called Bahamasair, who was completely unsympathetic or make any accommodations."
Pros: "On time, professional, staff and passengers all very pleasant."
Pros: "on time smooth rides"
Pros: "Boarding was quick and good check in process was easy"
Cons: "The only downside are the planes are really old... no TV no snacks or food and just an old feel but the flight was only 55 mins"
Pros: "once on board the flight and crew was excellent."
Cons: "The flight was delayed and no one informed us."
Cons: "Late...missed connecting"
Pros: "Staff very friendly"
Cons: "Flight was 90 minutes late leaving but on time returning"
Pros: "They were efficient and professional...no complaints with flight or crew. Just the plane was falling apart."
Cons: "The plane was pretty shabby."
Pros: "Nice new plane"
Cons: "Agent at check in almost didn't let us through claiming the flight was already loaded. After pleading she finally relented so we ran to the gate to find out there was no sign of boarding and the flight would be delayed for at least 30 minutes because the captain was not there"
Pros: "Flight was reasonably smooth and quick. Flight crew was friendly and helpful."
Cons: "Check-in and gate personnel were terrible. Bad attitudes and unhelpful. They moved the check-in counter to a different terminal in Miami and didn't both to update the map. Check-in staff were slow and unfocused."
Pros: "The staff was friendly."
Cons: "The seats were very narrow."
Pros: "The Flight Crews (Stewards/ists) are very warm and welcoming. The flight itself was quick and smooth (From Miami to Nassau)."
Cons: "Delayed Departure. Too numerous does Bahamas Air have delayed flights and it's very inconveniencing."
Cons: "Slow and very small seats"
Cons: "They are always delayed!"
Pros: "It was a short flight, so that was nice."
Cons: "There was a delay with absolutely no warning or acknowledgment of the delay."
Pros: "They fly to FPO from south Florida."
Cons: "They are *always* late. Could me more professional."
Pros: "The flight was delayed 2hrs and there was no update."
Cons: "Delayed 6 hours with no reason why. Worst customer service when asking for updates, rude staff. Would never fly with them again."
Pros: "fast and smoothly"
Cons: "no food ,"
Cons: "Nobody announced about flight 207 delay, no staff at the gates before flight, people were waiting, wondering what happened"
Pros: "Flight attendants were pleasant"
Cons: "Flight wasn't on time, there's not enough room between the seats."