Ensure there is a choice of food for all customers and also enough food
Pros: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Cons: "Keep up great service standards"
Pros: "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
Cons: "We’re used to entertainment in seat like delta"
Pros: "The flights left and arrived on time."
Cons: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Cons: "Allowing the boarding of business class passengers before economy class passengers."
Pros: "Flying was smooth."
Cons: "Flight delayed an hour. Announcements over PA was ear-splittingky loud."
Pros: "Food was good. Flight was punctual. Heritage magazine is well done."
Cons: "Seats"
Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."
Pros: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Cons: "Only juice or water?"
Pros: "Standard process"
Cons: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."