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Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."

Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"

Pros: "Entertainment was up to date."

Pros: "Yes"
Cons: "Snacks"

Pros: "Crews were friendly"

Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"

Pros: "Delta’s crew is the best part about flying delta!"

Pros: "Great service"

Pros: "More room in Delta Coach than other carriers"

Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."

Pros: "Accurate arrival time"

Pros: "Flying first class was wonderful. Great crew. Good food."
Cons: "Can’t think of anything."

Pros: "Snacks were good. On time."

Pros: "Zero turbulence"
Cons: "Nothing"

Pros: "On time"
Cons: "Nothing"

Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"

Pros: "Delta in Orlando is awesome!"

Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."

Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"

Pros: "Everything was really great"
Cons: "I can’t no say anything bad"

Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."

Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."

Pros: "that we got to our destination"
Cons: "the bathrooms were gross"

Cons: "Entertainment Poor. Not to many movie for 14 hours trip"

Cons: "Late"

Pros: "Safely made it from Florida to LAX on time with no incidents"

Pros: "Updates"
Cons: "Incorrect updates"

Pros: "Love the hospitality and the staffs kindness"

Pros: "Loved the easy check-in process, bag drop-off, boarding and flight."
Cons: "Not applicable."

Pros: "On time as scheduled."
Cons: "N/A"

Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."

Cons: "There was no tv screen, so if you don’t have a smart phone or tablet you can’t access to the entertainment. Also you should warn passengers to download the Gogo entertainment app because it’s very slow to do it in the flight"

Pros: "Kara was really nice to us."
Cons: "Noisy plane."

Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"

Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"

Pros: "Sitting in middle isle, just get elbowed a lot."
Cons: "Nothing"

Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."

Pros: "Decent food . On time arrival !"
Cons: "It was fine"

Pros: "Everything went smoothly. We landed early and the crew was lovely to fly with."
Cons: "No complaints from me!"

Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"

Pros: "on time. easy no issues"

Pros: "Plane was clean, staff helpful"

Pros: "Nothing"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"

Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."

Pros: "stewardess was exceptionally pleasant."

Pros: "nothing"
Cons: "it took 7hours due to storms"

Pros: "Staff did a good job boarding the plane."

Pros: "Everything went smoothly and efficiently"
Cons: "Everthing went well no complaints"

Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."

Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"

Pros: "Nothing"
Cons: "Not to overbook the flight"

Pros: "N/a"
Cons: "N/a"

Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Cons: "No food just a cookie"

Pros: "On time"
Cons: "Food"

Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."

Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"

Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."

Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."

Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."

Pros: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Cons: "nothing the trip was great."

Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."

Pros: "it was a very nice and pleasant trip!"

Cons: "Impossibly short connection time to get across the whole airport"

Pros: "entertainment and flight attendant"
Cons: "food"

Pros: "The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!"

Pros: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Cons: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"

Pros: "Notging"
Cons: "They rebook ed me thru LAX."

Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."

Pros: "I slept most of the flight."

Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"

Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."

Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"

Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"

Cons: "Delayed by 3 hours"

Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"

Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."

Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"

Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"

Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."

Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."

Pros: "Captain always give us information during the flight because weather condtions were rude"

Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"

Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."

Pros: "Everything"

Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."

Cons: "1 hour delay....., without explanations-"

Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."

Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."

Cons: "Lost baggage. !!!!"

Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."

Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."

Cons: "There was a huge delay for mopre than two hours"

Pros: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Cons: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."

Pros: "Kinda confusing the train finding the gates"

Cons: "Seat too cramped"

Pros: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Cons: "Everything went great!"

Pros: "Entertainment selection. Flight was short and pretty comfortable"
Cons: "Flight was too packed. Limited restrictions with COVID."

Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."

Cons: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."

Cons: "Serve cofee"

Cons: "The food was pretty terrible, especially the egg breakfast."

Pros: "Easy boarding"
Cons: "Not as friendly as I hoped"

Cons: "the pilot gave us a hard landing in Jamaica"

Pros: "Eh"
Cons: "No delay. Seats were horribly uncomfortable."

Cons: "On time and a little early"

Pros: "Smooth flight"
Cons: "If there were no delays"

Cons: "Boarding slow"

Cons: "It's a long time in an ever smaller seat"

Cons: "Nothing, great job"

Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."

Pros: "The entertainment was excellent"
Cons: "Traveling overall was stressing. Due to long line. And not enough space"

Pros: "So frendly"
Cons: "Everything"

Cons: "The attitude from the crw"

Pros: "na"
Cons: "AA has a tendency of delaying flights."

Pros: "Delayed and dropped off in the rain far from terminal still waiting for bags"

Cons: "The airline"

Cons: "Flight delayed almost 2 hours"

Pros: "How fast it was"
Cons: "No tv"

Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"

Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."

Pros: "Great"

Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."

Pros: "The aircraft, the entertaining"
Cons: "Food service"

Pros: "The updates from Kayak."

Pros: "The staff was great smooth flight"

Cons: "Having to pay for wifi"

Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"

Pros: "On time"

Pros: "That I made the connection as did my bags"
Cons: "NA"

Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"

Cons: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."

Pros: "Nothing"
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"

Pros: "Liked how good he crew was"
Cons: "How late the take off was and boarding and landing an hour later then expected"

Pros: "Readiness for take off was well organized and quick"

Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."

Cons: "The check in process took to long. In line more than an hour."

Cons: "No tv screens or entertainment"

Pros: "The flight was very comfortable and quick"
Cons: "Just after take off my television froze and my husband television lost sound, I asked one of the crew members if he could fix the issue, he responded by saying all he has to do is go reset it, but I didn't see him for the duration of the flight nor was the problem solved"

Cons: "Older plane"

Pros: "Terri was very attentive."

Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"

Pros: "The plan the people an service."
Cons: "Nothing i did not like"