The plane was a rather tired 737-800, with old style small luggage bins. Poor air flow. USB charger in the infotainment system was not functioning. The flight was 2 hours late due to crew rest requirements (not their fault). On arrival in Seattle, waited on the tarmac for 30 minutes with very few updates from the crew.
Flight was delayed and we were on the runway after landing for 30 mins
The plane is old. There was water dripping fown from the air cooling system. The toilets were mot that clean
We were delayed so pilots can rest and had no WiFi the whole trip. First class seats are small compared to other planes
The experience was bad. Flight was delayed to handle maintenance (understandable) but still there was some dew forming and dropping as droplets on few seats. Internet at best was allowing some browsing but at a snail pace.
Communication doesn't exist. If you have any issues nobody will help you. I was told that the supervisor doesn't want to talk to us no matter what we need, so if you have a problem that's your problem. And the website doesn't work also, even to pay in advance for the first baggage fee. People with handicap needs of assistance are in a very bad situation also, because one single person has to handle two or three wheelchair at the same time, running and living you alone literally at the airplanes door waiting when even the pilots and crew members are already living and about to close the gate and you are there waiting for someone to show up to take you in a wheelchair to where you need to go, and some employees are nice and still trying to help you, but is hard to them to hand to much, and others are just very rude, and even told us that they are looking for better jobs. The food wasn't enough for all the passengers and the ones like us on the back of the aircraft had no choice but accept what of left doesn't what it was because the people of the front took most the food. The delays were everywhere and people walking gate to gate to find where they should go for checking, but nobody knew anything because they changed everything on last minute. You, the passengers, have nothing you could do about nothing, even when you told them that the rules and regulations says that if that is a delay more than 3 hours they should pay you for that, but what they gave us was only 12 dollars for me and 12 dollars for my daughter, two handicap people after all these troubles, and after we had the need to beg for water and food. Everything in our trip was just terrible 😕 😪 😩 from the beginning to the end when the people that suppose to assist us with the wheelchairs left us in a isolated spot where we should wait for Uber to pick us up, in the meadow of the night due to the flight delay (departure was 7:55 PM, MCO to Logan, and was delayed until 12:45 AM, when we were already waiting for our connection for more the 3 hours from the previous flight from GRU/Brazil with Latam, the worse carrier ever). But we did accept the voucher for food and again they left us at the court food at the airport and we had to call them to go there and pick us up otherwise they would not even notice that we would being left behind. I don't really appreciate anything 😕 and I felt disrespected disappointed and very frustrated because nothing worked even before on the website, the phone calls, and the rest I already told you.
The flight was operated by Latam. The aircraft had a technical issue and the flight was delayed for the next day. They grounded other passengers to get their airplane assigned to my flight. Most of he ground staff don't speak English (Orlando Airport), but were very polite.The crew on the other hand could speak English and Portuguese. On board service was good.
Getting to the flight was arduous and lengthy. The flight itself was good but the food option wasn’t a good selection. I need to do a Kosher option on my return. Flight crew were nice
Quick check in. Everything went smooth. I don't know what can be done about airline food.
Logan airport construction meant that boarding was chaotic crowded and delayed
We where skipped for this flight will not head to Panama until tonight..
Horrible. No TV or any type of entertainment on board. Passwnger listening to/watching stuff on their own phone with no headphones making it noise and uncomfortable for everyone else, little/tiny food portions, old seats, useless wifi (cant access anything). Horrible exlerience especially it was a lomg distance flight with kids.
There should be a warning regarding the quality of the aircraft on the website as we reserve the tickets. There was no TV or any type of screen onboard. The wifi they offer is good for nothing. Traveling 9 hours straight with kids and no type of entetainment was horrible. I wish I had been informed prior so I could buy a ticket with another airline. The food was a joke too. A very tiny portion per passenger. They also charged $100 per checked bag. With United I used to pay $60. So, fair to say that I wont be flying Copa anymore. Their aircraft was super old, outdated, no entertainment, with nearly no onboard food.
Very strict carry on rules meant most of the plane had to gate check their luggage. As is often the case had things that were broken because of this, but I appreciated not being charged to gate check. Otherwise good flight and great crew once on the plane
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
Boarding was quick & efficient; they gave boarding groups due priority; staff & air crew were very cordial and helpful, pleasant flight.
Very happy with my flight. I would definitely recommend it.
Did upgrade, travel in business it was great (more room I could sleep)
The plane doesn’t have screens but you can use your decide for entertainment. Pack a snack too since they don’t offer any, and the meal is pretty small and you will get hungry
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
Overall, a good experience on this leg of the trip
The arrival was pretty bad. Long waits for the bus to deplaning the airplane.
Apart of Sky miles delta. And they go everywhere in Brazil
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
The boarding and new bag drop-off process was confusing and causing massive delays.
Very slow boarding, 1 hour late - uncomfortable chairs and crew barely speaking english even at the airport!
4 hours delay, awful food and missed all my connections because of the delay to be rebooks for a flight 10 hrs later back home and never actually make it to my final destination
the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba
The pilots landing and taking off was very bad on the first flight, the second one taking off was great but landing was also rough
The check in and on the ground experience is very poor. Their online check and trip management is the worst I have ever seen and they have long lines to check in at the airport, technology is glitchy/unusable and have exorbitant baggage fees. The flight itself is fine, although the food is about what you would expect and their was no functioning entertainment for an international flight.
My experience with this flight was extremely negative and resulted in serious financial and personal consequences. The flight departed with a significant delay, which caused me to miss my international connecting flight. As a direct result of this delay — which was entirely beyond my control — I was unable to reach my final destination on time, causing me to lose a previously scheduled hair transplant surgery that had been arranged months in advance. This was not a minor inconvenience. The surgery involved: • A reserved operating room • Medical and technical staff scheduled specifically for that date • Surgical instruments prepared in advance • Strict scheduling that does not allow for easy rescheduling Due to the airline’s delay and poor handling of the situation: • I lost already paid international flight tickets • I was forced to purchase new tickets, incurring duplicate expenses • I spent over six additional hours in airports, under stressful conditions • I incurred unexpected costs for meals and transportation • I lost a medical opportunity that cannot be easily recovered, along with the emotional distress associated with it Although the airline covered one night of hotel accommodation, this did not address the real impact of the delay, nor the significant damages caused by missing a critical medical procedure. The lack of punctuality, planning, and effective solutions reflects a serious lack of responsibility toward passengers, especially when international connections and time-sensitive medical commitments are involved. I do not recommend this airline for travelers with important schedules, medical appointments, or critical connections. In my case, the delay did not merely cause inconvenience — it resulted in the loss of a surgery and substantial financial damage.
I was not able to get on the flight due to delays out of Philadelphia. I arrived in MIA at 10:30pm and there was no one at the GOL Desk. Is there any flight credit available for this flight?
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
It was really bad. Inexperienced and rude people during check-in in Miami, a small and uncomfortable airplane, and problems with the airline caused me to lose my connection flight in Brasilia. Terrible experience!
Obviously it would be better if we had screens available.
The plane was fine and the crew was very nice. Even though we bought our tickets eight months in advance and had seats reserved, they changed our seats. Instead of being in seats 7E and 7F, we were separated and put in two middle seats away from each other. When checking in, the attendant put us in an exit row together, but 10 rows back from where we had reserved. But you have to be younger than 60 to be in an exit row. So when everyone else boarded we were moved to last row 33, right next to bathrooms.
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Too much delay in the first two flights, so I lost the connection to the final destination.
This flight did not exist. Rescheduled flight was to a different city.
Due to weather AA chose the poor option of redirecting my next flight to Gol airlines after 23 hours of wait. Their desk is not open during the day. Seats don’t really recline so falling asleep is a horrible challenge. Only one meal for an overnight flight. Poor experience, cheap partnership.
There was a big delay and I missed my connection flight
For an international flight the seats were smaller than most flight I have been on in economy. I don’t know the size of the seats or perhaps it was the size of the seat dividers that made the seats feel smaller and little amount of space to even turn your body if you needed to
Appreciate having multiple food options for allergies. Nice to have an extra seat between us for comfort.
Flight was delayed 17 hours due to aircraft issues. American did provide hotel, transportation and meals, 3 hours past boarding time, but it took us another hour to get the vouchers.
My flight was delayed for 17hs because the pilot forgot his passport!!! What a joke. AA used to be a great airline, now I have to think twice before flying with them again.
Food was terrible, all served at once, poor quality . Wine and bread offered only once.
Flight cancelled. Added a day and a half to my travel. American Airlines DID put me in a hotel for two nights, but have not given any money back for any of this! I spent money on an apartment at my destination that I basically wasted because I could not arrive.
When the first leg of my American Airlines flight from Atlanta to Miami to Sao Paulo to Brasilia was cancelled because of a tropical storm in Miami, American Airlines put me on Delta Atlanta to Sao Paulo where I caught my original Sao Paulo to Brasilia flight. American Airlines could have put me on a flight the next day or even 2 or 3 days later. But, the agent went above and beyond and made sure I got to Brasilia on time.
