Low season | November |
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High season | February |
Cheapest flight | $46 |
Quick, efficient, incredibly kind staff. It was a short flight (50 min)but still received beverage service. Treated my 5 year old like a star. Just endlessly appreciative.
Quick, efficient, incredibly kind staff. It was a short flight (50 min)but still received beverage service. Treated my 5 year old like a star. Just endlessly appreciative.
Again, the Alaska boarding area at Sea-Tac is gross.
The boarding in Idaho Falls was terrific. The plane was a bit sad, and the snax were subpar. Mostly, I was just grossed out by the Alaska gates in Seattle. EW! Smelly and cramped and dingy!
No announcement telling us we were landing. That was weird. No "prepare for landing." Maybe it is because they had us put on out seat belts cuz of turbulence earlier. So they were already on.
My main complaint is specifically with having booked through kayak. Our flight was delayed and I was no longer able to access my boarding pass through the kayak app. Fortunately I had screen capped it. If I had not it would have been critical problem while boarding.
You sold me a $230 seat upgrade. But it was exactly the same seat as the $89 upgrade. The bait and switch seems to have become common practice.
It was fine but the Seattle airport was terrible. It took over 2 hours to get from rental car return to gate! There was no one to help with check in and bag drop. It is not a people friendly airport…too long to walk, too many levels, no help. If it is possible to pass this on, please do. It seems it is Alaska’s main airport.
Lovely crew and organized. Flight landed early, even better. Seats could have been endowed with more like Room.
Display what groups are boarding on the monitor...was unclear unless you listened closely and continuously.
Nobody’s fault but turbulence all the way meant no service and no access to the bathroom,
Flight heavily delayed. No food available despite purchasing an upgrade. No in cabin service.
We had a two hour delay in SL but to me the crew was so communicative and descriptive that it made it not a big deal. It was about safety first and I'd rather be way delayed than have a major issue during a flight. Also they automatically booked us on the next flight at our connection due to missing our connection flight. Everything went smoothly it was amazing. We are very pleased with our flights.
The woman in seat 1A was allowed to bring a dachshund dog onboard. It smelled terrible and the odor wafted throughout the first class cabin. This was clearly not a service dog and should be prohibited. I paid for the highest class of service, and this was a disservice. Why is Delta allowing this? I may reconsider my future flight choices.
Wifi did not work and they only served water, coffee, or tea.
The plane was very warm upon entering. This was a bigger problem as the weather was cold so people were dressed accordingly.
The crew was very polite as I have a few handicaps and everything was made pleasant. Check-in was easy as I was brought on board by the wheelchair assistant. One flight attendant did make sure my personal item was carefully stored under the seat in front of me. I was made to feel welcome as a customer as I made my first trip with a few disabilities. Entertainment and wifi worked quite well. The only food service were snacks and drinks. Those were okay. Overall it was a very smooth flight and encouraged me to use Delta again.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Typical flying experience in the US. Nothing particularly good or bad.
Airline lost my luggage and set me back a day worth of travel due to having to stay in Denver to wait on my luggage
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
Was a short flight, not good or bad. Extremely cramped and I'm only 6feet 1inches. 295lbs.
Average at best. Typical of WestJet these days. Crew far from friendly.
The flight attendants could have been mote professional, talking about other people's life choices loudly and rudely. Delay to board which seems more and more standard with westjet.
The premium did not live up to expectations. The seats were tight and looked like there was no more room at the rear of the plane for seating then at the front of the plane. Instructions were not provided for entertainment. It was difficult to get the app. The app is not user-friendly. It requires too many inputs by the consumer to get to the correct page.
Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.
I paid Premium class. Given that it’s double the cost, my expectations are higher. I left the flight beyond hungry because they would not give me another dinner, though I know there were several left as we do not pre-order between the two entrees. After this flight I decided the extra cost isn’t worth it.
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
Let people know if carry on is free when you are checking luggage
Your questions don’t quite make sense. There was no food service as far as I know. Short 2 hour flight. Nice crew. On time. Older plane that looks to be ready for a tuneup. Sagging, stretched pockets etc. No entertainment system, screens etc, which makes sense on a short flight. Seat etc at the low end of the comfort zone which I’m sure you already know. Totally okay for a short flight. Sure would not to take a longer flight in the plane though.
Only 2 bathrooms at rear of plane for about 30 rows of passengers. Ridiculous! Long lines passengers alway waiting. On long trip a full can of beverage rather than a little cup would be appreciated and expected.
The check in and boarding was handled well. The crew were pleasant. Our seats did not recline which we didn't realize so impossible to sleep on the night flight. There was no complimentary food offered on our 6 hour flight from Honolulu to Vancouver except garlic pretzels and a cookie! We were expecting at least one meal which was very disappointing.
The mid flight snack could have been more substantial than tiny bag of pretzels.
2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.
Flight took off little late and landed back at YVR after an hour without informing a reason to the passengers. Also, second time also got late but an hour to take off. Therefore, I had to change my plans during due to delay in landing to SFO roughly about 6 to 7 hours.
Our flight AC 567 was delayed by almost 6 hrs due to mechanical falure
There was no entertainment and the meal that was included in my flight fee was not provided.
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
Fly was cancel, change airline, fly was delay not get back to Mexico until this morning at 5am worse travel experience ever my luggage is lost, I quiet honestly requesting refund of my travel, not to mention have to spend more in food and Uber from the airport to my home was supposed to be a 12 hr day turn a nightmare.
I think I was charged for $30 baggage fee when I thought economy included one checked bag.
In general our flights were awful. They cancelled flights, and we lost one night at the hotel in Athens that it was already paid. Also we paid extra for the seats we assigned in advance but since they were cancelled the flights, we lost our seats,. we were running back and forth for the connections. THEY DIDN’T FOLLOW OUR ORIGINAL ITINERARY. Our itinerary was change to :LAX TO VANCOUVER ,MUNICH , then NAPLES, ATHENS. Because our original flight was cancelled we spent one night in Munich. Due to all the changes we lost money and time for our original schedule. We are seniors and running in the airport to catch the flights was very frustrating and painful. We are hoping from Air Canada / Lufthansa to take responsibility and compensate us for those events. We are filling frustrated .