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6 hour delay including one after we were boarded. Horrible experience.

Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport

It was NOT pleasant. Started from checking our luggage to the last time getting off the plane. The crew was not friendly, the food was horrible and the seats were too close to each other that I got a bruise on my knee.

Nothing unusual. It was fine. I hate having to pay extra for my seat.

Everything was Okay. I was disappointed our luggage didn’t arrive with us and came in a flight 7 hours later. Representative said the will be delivered to the hotel. They have not arrived 24 hours later

We splurged and decided to fly first class. Seats were roomy. But flight crew arrived late to the airport. That delayed our flight. Most of the passengers had to try to make connections flights. I felt bad for them. We checked 4 bags. We got three from the baggage claim carousel. 4th one was lost. Delta online help wasn’t good. Baggage claim staff were sympathetic and nice but we waited around for almost 2 hours and it had t been found. They did find it several hours later and we had to drive back to airport to retrieve it. I won’t be splurging on 1st. Lass again anytime soon. I think we got worse service. I am also not a huge fan of delta but we have family in ATL so we don’t have a ton of choice. What should have been an easy flight turned into a stressful event due to flight crew tardiness and baggage mishandling.

Food TERRIBLE! In First Class- so bad - why was it so much better 20-30 years ago? Comfort-awful-would rather have the old, plush First Class seats than the new hard - too short seats in the new pods -would advise avoiding Delta for any International Flights.

7 hour delay for mechanical reasons Handled badly by crew and delta personnel

In thirty years of traveling, mostly with Delta, this was the worst day ever.

The flight was so late that I had to change connecting flights, turning a five-hour trip into a fourteen-hour nightmare.

My only complaint is that the pocket in front of me was ripped and my things, like iPad and airline magazines, kept slipping to the floor.

Flight delayed yet again. Crew apathetic and unhelpful re affect on connecting flight.

I think Virgin is one of the best flying experiences, especially from/to the UK. The staff are so helpful and fun, the food is good, seats comfortable, goof entertainment and great value. Check in and boarding is pretty pain free. I also find that the other passengers are generally so kind and considerate than when I've flown other airlines.

Cabin crew on our flight showed lack of any customer service gruff and acting annoyed if you asked anything and I mean anything Example a man on the seat over dropped his beer on my husbands blanket We asked if we could switch out blankets cabin crew Said. No we don’t have any extras OK well can you take the wet one Cabin crew looked disgusted and annoyed Took it no OK or yes just a growl

Quick flight. But cabin crew were very noisy and talking too much, especially when we were seated at the back of the plane trying to sleep through the night .

My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

The delay was an issue. Other than that. Every thing good

Hi vergin Atlantic service was good but the flight ticket agent travel up charge me extra 57 pounds as a airport charges, actually I refuse to pay but they say if I not pay £57 then they say you will not be able to travel from Heathrow to goa ,so for me there was no option and it was just 3 day before my departure so i paid, so please look in to the matter. And I have a receipt of £ 57 as well .thanks

Staff didn’t check cabin well for landing seemed more interested in chatting to each other. Food was poor and differed from pre order.

The flight crew was fantastic! Which the seats had a small TV.

VERY disappointed at the agent checking in my luggage. I know that the weight limit is 23 kg, a little over 50 pounds (50.71 pounds). Yet the agent kept repeating "50 pounds". So I said, the limit is 23 kg, and she had the audacity to say 'no, it is 22 kg!" Imagine my surprise. Was she ignorant or was she poorly trained? Not sure. The boarding process was pretty good. The speakers were loud enough so I still could hear them despite inconsiderate passengers continuing to speak while the announcements were going on. During the flight, the teenage girl sitting behind me kept pressing her feet to the back of my chair. I turned around several times, yet she did not get the hint. I did not make a fuss since I sense I had a bad streak that night with AA, so I just did the best I can to lean forward and not let that bother me.

There were several different delays but we ended up being delayed a total of 40 mins or so. It was annoying we had a gate change which made it take longer to leave DFW, and we had to check our carry on. Ugh

The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts

3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it

not enough crew for business class and not great service as a result. underwhelmed overall

The crew was very helpful and the aircraft was clean. More attentiveness to us in business class.

Crew never smiled, never helped , told me to make my own bed ( in Upper class), never offered a drink

Information when booking said the flight would be with American Airlines but the flight was actualy with British Airways. Check in from Orlando was nice and quick. I agreed to put my cabin case in the checked luggage as it was a full flight. Case came back damaged (unable to put the handle down) so will have to dispose of it. Seats were quite cramped with very little leg room, even for economy. This was the experience of both the outgoing and return flight. Cabin crew were ok and flight time was punctual.

Missed this flight due to the first AA flight delay

The movies were super old. The crew did not offer WATER???? 5 hours os flight and did not get WATER? Norse is the worst company I ever used and never will use again.

Why call us to board if we’re going to be made to stand in the tunnel for 20 minutes. Really hard for people with little children. Plus it took me ages to check in because my seat in Premium was overbooked so I didn’t actually have a seat. I did end up receiving my seat in Premium but there was a lot of stress and confusion beforehand. Hope is it possible to overbook seats? Especially in Premium!

We flew one way from Gatwick, London to JFK NY For 2 people $1200 and no food offered not even water. You had to buy food. Norse advertises as a low fare transatlantic airline, they may want rethink that. Crew, flight was fine. Ironically we flew American from JFK to Heathrow for $1000 (2people) and included food and drinks.

Longest check in line I have ever seen- brutal and airline personnel hustled me about the size of my bag even though I showed them that it measured exactly to the measurements posted on their site. Just super annoying- I get it - it’s a budget airline and you get what you pay for. Most of the flight were young people who seemed to have never experienced international travel. It’s worth paying for a seat otherwise you will be uncomfortable.

We flew premium on the way TO London but went back to economy for this flight. The differences I note here may be colored by changing service. The crew was professional and polite but cold on this flight and class of service. They seemed to want to have as little to do with us as possible, beyond providing the basic services in economy. The aircraft was still good though, and the pitch was about as tight as expected - manageable but no extra personal space to spare. Overall I would certainly fly Norse Atlantic again, given the opportunity.

The crew really made the difference. Some of the friendliest cabin crew I have ever encountered- they seemed genuinely happy to be there, and took pride in their airline and aircraft. The Dreamliner was quieter than legacy aircraft and while meals weren’t to our preference, they were at least something to keep us going!

I loved the ability to upgrade my seat which was worth it. The large seat and ability to recline made it comfortable to fall asleep. My only two complaints were entertainment (movie selections were old) and approx 30 mins before landing the crew started to collect the blankets despite the cabin air temperature remaining cold. Maybe wait for passengers to get off the plane before collecting the blankets.

Excellent! Although it stinks to pay extra for leg room and then have no screen option.

Very much dislike: Airline requires check-in at the Airport Airline does not work with TSA PreCheck

Overall a great experience. Only complaint was the movie selection was pretty limited, but that's pretty minor in the grand scheme of things and easy to overcome.

The seats (upgraded exit row), were the last comfortable plane seats my wife or I have ever experienced. Too narrow to turn at all to find a sleeping position. Devoid of cushioning to the point of feeling the frame bars across both the seat and the back. It was extremely uncomfortable and neither of us slept on the red eye.

Lost luggage l try contact the airline no answer FILE REFERENCE# CHQBA10196/14 SEP24/ 1043 YEE JAMES FLIGHT/DATE - BA202/13SEP/BA666/14SEP NUMBER OF BAG - 1 TICKET NUMBER- BA219096982 COLOR/ TYPE - BLACK DUFFEL/ SPORT BAG TAG NUMBER - BA401690/

The second leg of my flight unexpectedly got canceled. I was stuck at the airport for the whole day and instead of flying out that morning I flew out in the evening. For some of my fellow passengers it was the second cancellation and their original flight was supposed to go out the day before. There was no reason given though getting rebooked was quick even though I would have preferred if I would have been on one of the earlier flights that day. Compensation was a £10 voucher for some food at the airport. I eventually arrived without further incident but but due to the cancellation, it was one of my more frustrating travels of my life.

They denied us boarding on our scheduled flight and experienced significant disruption to our travel plans because of overbooking the flight!

Didn’t even get on the flight!! BA had a system crash and knocked many peoples boarding passes back for the connecting flight which we all would have made but ended up missing due to being refused past the barrier. There was one member of staff on and when he shift swapped the new staff member called us liars and that we were going to be too late for our flight hence the knock back which was false. I was an hour and ten minutes early for my connection flight at the time of scanning the boarding pass. Waited for three hours and ended up having to book a train home myself which was 4 hours long! Staff were useless and entire experience was an inconvenience. I had been travelling for three months and of course it was when I was back in my home country that I had the first muck up! Will not be touching BA to fly again

I’ll fly with any other airline. Besides all the fees and not being able to change a flight even to a later flight without paying £150 charge. Or that the last flight the WiFi didn’t work, the food was so bad, and ran out of options. Seat didn’t recline. And the headset jack didn’t work. This isn’t my first flight with them, and on every flight there is always something wrong that makes the long 10 hours feel like an eternity. Never flying them again.

On this flight I was in BA business class. I am used to flying United Airlines Polaris class and I was underwhelmed by BA’s business suite class. A few things: - the lounge at LAS was very basic and crowded and the LHR/T3 lounge a bit better, but still not like the Polaris lounges - boarding was chaotic, no one knew what group was supposed to board - the suites were nice, but the padding was not really made for sleeping on - crew were friendly, but only really one tray/serving for the dinner service. None of “drink first, then dinner with 1-2 pourings of wine, then dessert”. UA might not be known for the best service in the industry, but compared to BA they are super attentive. During the BA flight there was no one checking in on you after you got your one tray. - arrival at LHR was busses taking us back to the terminal, surprising for a long flight. Once again chaotic. The bus for First/Business was completely packed with anyone who could get on and the driver was screaming at passengers to get every inch packed before he drove to the terminal. By the time I arrived I felt like BA had sold me a superior flight experience and delivered a mediocre economy class experience just because they can and do not really care about their customers. Very disappointing.

Flight left late and we missed our connection in London requiring an 8 hour wait in Heathrow for the next available flight. One of flight attendants was not helpful with my husband’s necessary crutches.

Pretty good flight in general. Connection in London was extremely slow. The security was slow and understaffed. It took 35 minutes to get through and it was not even crowded.

These 777 planes really shouldn’t have 3-4-3 seats in economy. Very little leg room and the aisles were tiny. It was very uncomfortable for a 7 hour flight. (These same planes used to be 3-3-3 for seats until 2018).