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Check-in was a nightmare. Wouldn’t let us board with our dog even though he has flown on anir Canada before. Only one of us could go. Will never fly them again.

Flight got cancelled and didn't get another flight til late and almost missed the connection because so close. We are still waiting for the bags to arrive the next day.

Great, the item that impressed us. The most was the fact that some of us were gonna have a tight connection and the crew invited those people with the tight connection to stand up and leave the plane early. Great idea and it worked for us

Overpriced. Exploitative price gouging. Appreciated getting bumped up to a seat with more leg room though.

Announcements were unintelligible. Entertainment system was non-existent. Ground crew kept changing story for flight delay.

All went smoothly from Miami to Montreal from boarding to arriving to Montreal. Flight left on time and arrived on time.

It was pretty good. It was my first time using the airline I believe but it was a relatively pleasant experience.

After waiting for hours of delays, the flight was canceled. We missed our flight to Iceland from Toronto. We tried for hours to get a reasonable replacement flight, but it was the next day before we could even schedule another flight days later. We had to cancel our anniversary trip because we could not get to Iceland on time to keep our reservations. We won’t be flying Air Canada again as they just don’t have the infrastructure to deal with cancellations.

The only problem that I have is if you have questions about your flight ✈️ there's no one to communicate with when you call 📱.

All around an impressively bad experience. Canceled flights, delayed flights, unhelpful staff. An absolutely poor experience that I would think any company would be ashamed of. Canceled my original flight, rebooked on a flight that would miss the connection. Refused to book me on other available flights. Got into location late, location was under staffed. Couldn't find my bag for the overnight I was then forced to do. Would avoid at all costs flying again.