The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.
Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.
When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990
The flight was canceled and I needed to wait 7 hours for the next fly so I lost the connection flight to Boston. They told me the floght was canceled at the last minute. Yes they will help you to go in another flight but I needed to sleep in an hotel in miami but i arrived to my destiny 17 hours later
the flight left with 2 hours delay, the crew was inmature, the plane looks like a 1950 plane it belongs to a museum, the food was a cold sandwich, no english on the crew, no Entertainment system, nothing, they also made us pay taxes in manaus even tho they were included in the ticket,
0/10 airline
There was no air conditioning on the plane in 100 degree heat when you boarded. It was a fairly old plane with no entertainment at all. The food was edible. The flight from Barcelona-Miami was delayed over 3 hours. Bathrooms were without water and disgusting.
The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.
When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.
Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali.
Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.
These airline always the fly left delayed and when u get your destination the SBA don't want get responsible for lodging and or pay for ticket exchange due to their delated
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