Pros: "Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can."
Pros: "Crew was good"
Cons: "Food options would have been nice"
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Smooth flight, easy on and off."
Cons: "Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Short boarding, extra seat, arrived early"
Pros: "25 minutes early! Amazing."
Pros: "Modernized flight, no delays, military member service"
Pros: "On time and the flight crew kept everyone well in formed."
Cons: "The plane was too hot...way too hot...for most of the flight. The cabin crew was very polite but not very attentive. It took forever just to get a glass of water...plain water."
Pros: "The lady WHO assisted US at the Alaska Airline kiosk was very Helpful, she made IT easier for US to check in. There were a lot OF AirPort employers assisting us Go thru the scanners, IT was a breeze, IAD was very relaxingThank you very much"
Pros: "Crew was fine. Plane was fine. Boarding was okay, but late. They did give us an upgrade in seating on a flight to Salt Lske since they were late arriving at Seattle. The"
Cons: "Sat on ground for over an hour at Dulles A luggage problem wad the rationale. They was some inclement weather, but they knew it was coming and should have been prepared. Upon our late arrival at Seattle there was no one to direct or expedite our attempt to make our connection. There was no attempt to help us make our connection. Instead of arriving Helena at 3 pm., it was midnight."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "This was my first flight on Alaska Air. Free carryon and free movies, along with cookie snack and two passes from the drink cart were all appreciated. Flight attendants were pleasant, luggage was waiting for us in the baggage claim area by the time we got there!"
Cons: "Seats were not all that comfortable, although they did recline a bit, and we had quite a little outdoor hike to get from the gate in Portland to where our plane was parked."
Pros: "Bathrooms were relatively clean"
Cons: "Crew was rude and very unhelpful. Made smart little comments to many passengers."
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "Smooth no delay"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."
Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"
Pros: "Great plane. Nice to still have free entertainment to watch!"
Cons: "No complaints"
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"
Pros: "Even the baggage was excellent. My bag was on the belt before I got there"
Pros: "I like that we got in an hour before we originally planned"
Pros: "Very Friendly staff"
Cons: "unable to manage the reservation and select seats to put the 2 of us togehter"
Pros: "I’m an anxious flyer and flight wS smooth"
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Cons: "The new TV program choices. I miss the Direct TV live program choices. It made the flights go so much faster! The few episode choices was a huge disappointment. This was one of the things that made Virgin America flights special!"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Spacios seats and overhead bins. Staff is attentive and nice."
Cons: "Rough take off, but im sure its weather dependent since th weather weather was pretty sporadic."
Pros: "I would like to possibly see some better food options maybe for people who can not consume dairy. With the many different cheese platters, I was very uninterested. I had an early flight and thought I'd be able to eat something with a sort of substance. I was quite disappointed, I guess I'll have to be the annoying customer who brings chipotle on the plane next time."
Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "Alaska staff customer service"
Pros: "Comfort, kindness of staff, on time and luggage so fast! Thank you."
Pros: "Super flight attendant"
Pros: "It got me to my destination"
Pros: "Left 5 min early and got in 40 min early!"
Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."
Pros: "Nice flight attendants, and the flight on the way home was not overbooked, which was lovely!"
Cons: "One flight attendant told me not to pack my bag so much if I wanted to take it on the plane, and I had to check it at the gate. Once on board, there were bigger suitcases than mine on board. I was happy to do what they said, but it would be nice if they were more consistent about the bag sizes. I didn't have this problem on the way back to Seattle though."
Pros: "Free Movie selection; plag in devices"
Cons: "Nothing. Everything was great"
Pros: "Alaska airlines rocks! Flight was early too."
Cons: "Ok, crew was ok, we arrived an hour early. Everything else was terrible to bad. No food in 6 hr flight?! Given a single tiny bite sized cookie, and only 2 small glasses of water, soda or juice. I'm a tall size 0, who still found the seats uncomfortably tight. WIFI was not included. We had to pay & pre load their app before the flight. Costumer service gets 2 out of 5 rating, giving 1 for showing up 2 for being dolled up"
I liked our stewardess Jasmin. Always a smile and kind.
Was surprised how tasty the snacks and drinks were on the flight. I was also quite comfortable on economy seats. Definitely better than other domestic airlines like United and American. The exit row seats were worth the leg room.
The seat provides more space for legs to stretch than other airlines.
No entertainment or food service on this flight. Hence rating.
Delayed boarding otherwise all was great. Had the Comfort+ seating which was decent. A bit more room than what is normal these days. Free Wifi for the whole trip was a bonus also
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "Everyone was great."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Friendly crew and on time flight"
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
took two planes and two boarding processes to get to ABQ. should not have customers board a plane that needs repairs and have then sit on plane while repairs are made and then tell them to get off plane. we were sent to a 2nd gate to board a 2nd plane .. this took almost 4 hours . not a good experience.
Flight departed 2 hours late and arrived and landed but did not deplaned the passengers until 30 minutes later which made it impossible to make my connection that left before deplaning
So smooth and comfortable. Crew was professional and courteous.. We landed way ahead of schedule! A great quick flight! Thank you American Airlines!!
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Cons: "Small, cramped seating"
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"
Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Pros: "IFE very good"
Cons: "No legroom"
Cons: "Poor seating and lost my bag."
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "No problems."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Seat in front of me was broken in the reclined position so I had no leg room."
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Cons: "Prices are high and changes are frequent on rates"
Cons: "Plane had no Per-seat entertainment system."
Pros: "Flight got cancelled"
Cons: "lack of ent. options"
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Cons: "Lots of turbulence."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Cons: "Each flight delayed at least an hour"
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Pros: "The business seats were comfortable & our service excellent"
Pros: "Nothing to like"
Cons: "Everything could be better. From the boarding process to the on board service."
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Cons: "we had a 9 hour delay"
Cons: "Nice exp and service"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Snack menu, the plane was moderately clean compared to the last. Good communication about late flight."
Cons: "Staff was mostly rude, tired. The plane was 30 minutes late due to weather. Internet would not work, the captain kept trying to reboot it, no entertainment. An older plane in moderate disrepair. Economy seats were much more uncomfortable than American Airlines."
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Pros: "All of it was good."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The personal are very amability"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."