At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
staff didn't know some basic things like where on each seat outlets were located. This was very surprising and lead to an awkward moment where I was resorted to asking a passenger in the front from if I could plug into her outlet under her feet (at the crews suggestion) - until a passenger next to me discovered the outlets on the front of each armrest.
Getting off the plane, away from the airline, and their disregard of customer service.
My flight being canceled after a three hour delay, waiting in the customer service line until four in the morning, sleeping in the airport, and having my luggage lost for nearly a week. I will never fly United again.
Delays, delays, and more delays....rude gate crew forcing economy passengers to check bags when there was still TONS of space in overhead bins for a not even full flight. Added extra hour to an already majorly delayed flight day to wait for a bag that could have easily been stowed overhead. Service was lacking. Plane was new but no real in-flight entertainment for a long flight. Uncomfortable flight all around. Will do everything I can to avoid United from now on. 14 hour travel day that should have been half the time! Haven't had such a bad experience in years.
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