staff didn't know some basic things like where on each seat outlets were located. This was very surprising and lead to an awkward moment where I was resorted to asking a passenger in the front from if I could plug into her outlet under her feet (at the crews suggestion) - until a passenger next to me discovered the outlets on the front of each armrest.
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Getting off the plane, away from the airline, and their disregard of customer service.
My flight being canceled after a three hour delay, waiting in the customer service line until four in the morning, sleeping in the airport, and having my luggage lost for nearly a week. I will never fly United again.
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