staff didn't know some basic things like where on each seat outlets were located. This was very surprising and lead to an awkward moment where I was resorted to asking a passenger in the front from if I could plug into her outlet under her feet (at the crews suggestion) - until a passenger next to me discovered the outlets on the front of each armrest.
Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate.
They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment.
Getting off the plane, away from the airline, and their disregard of customer service.
My flight being canceled after a three hour delay, waiting in the customer service line until four in the morning, sleeping in the airport, and having my luggage lost for nearly a week. I will never fly United again.
Delays, delays, and more delays....rude gate crew forcing economy passengers to check bags when there was still TONS of space in overhead bins for a not even full flight. Added extra hour to an already majorly delayed flight day to wait for a bag that could have easily been stowed overhead. Service was lacking. Plane was new but no real in-flight entertainment for a long flight. Uncomfortable flight all around. Will do everything I can to avoid United from now on. 14 hour travel day that should have been half the time! Haven't had such a bad experience in years.
The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are.
It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized.
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