Alaska Airlines demonstrated their insensitivity and lack of compassion when I asked for an emergency rescheduling/cancellation due to a dire family emergency. My father was in the Hospital ICU with a terminal prognosis with no other family in the state to help manage the situation and I called AA to ask whether something could be done about moving my flight to a later date, but the AA agent on the phone was firm in not offering any alternative other than to tell me I had to eat the entire cost of the flight. I did not appreciate having to manage that loss on top of juggling time-sensitive matters with my family as my father and I dealt with his life-threatening emergency. I'm very disappointed in the airline for not even attempting to provide assistance other than to quickly shut me down completely. I was really shocked with their treatment of the matter and unlikely to use their airline again.
The flight was canceled and dumped everyone in Albany. I still haven’t received reimbursement for transportation for getting to NYC or appropriate compensation for the cancelled flight.
Alaska airlines agent helped me greatly to reschedule my flight. The flight was also very comfortable and the flight attendants were very friendly.
The final trip home wasn’t as bad as the trip there. Even with the paid upgrade the comfort level was mediocre at best.
Terrible. After boarding we sat on the runway for 1.5 hours "25th in line to take off" ... Alaska Air is on 7th terminal , far away from rest of airport
Better sinage at check-in counter on lines for baggage check in and boarding pass check in, specfically at JFK. It was a mess to figure and wasted a lot of people's time.
Major flight delays, it was a 1.5-hour delay. The gate kept changing about 3 times in Seattle. very hectic and chaotic.
I am shocked at how utterly mediocre the First Class experience was on Alaska Airlines- I really expected better. There was a delay with the food delivery, so we sat on the plane for an extra 30 minutes- not once during that time was I, nor anyone else in First Class offered anything at all, not even water. There's no tv or entertainment available? Really? In modern day? And the Wifi was $8 for the connection that actually works, but free for the connection that didn't work at all? What century is this? While friendly, the staff seemed to be much more concerned with their own personal time while working- listening to headphones, on their phones until someone needed them, I'm so disappointed I can't even believe I was able to find these words.
The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
It was a very uncomfortable flight. Completely full with an unnecessarily slow boarding process. Zero entertainment on a flight that was longer than 5 hrs. Based of this experience I would not recommend this airline to friends and family.
Flight from Savannah arrived very late and we did not take off till 2 hours after scheduled departure!
My flight was canceled, and instead of rebooking me on a non-stop first-class flight for the same day, which I originally had, Delta rebooked me on a one-stop flight for the following day. When I checked the Delta app, I noticed that there were available flights for both the same day and the next day. I believe this indicates poor management on their part.
So terrible. My flight was 4 hours delayed and we weren't notified til last second within an hour of boarding. WE had to sit on the plane for 4 hours. ridiculous.
The CRJ-900 was clean but the overhead air vents were broken in our First Class row, making the cabin very hot until about 30 mins into the flight. The flight attendants were both extremely apologetic and accommodating though so that is why I rated the flight as very good. They checked on us many times and truly showed they cared. The snacks for an hour and a half flight could be better. Would be nice if there was a small plated meal over convenient store snacks. WiFi also was not working. And it would be nice if Delta had adjustable headrests on these planes.
The plane was old and thus the seats were not good. No cushion left whatsoever, and it all was a bit worn out.
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
Horrible. Faucet in sink not working, wifi not working. Didn’t bring food or snacks
Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The crew was horrible. Cleo was the most unwelcoming flight attendant I’ve ever had.
Flight was late to take off Plane broke down Had to move everyone to another plane Told we weren’t going to LGA but Newark Also told we would be taken to NY But United lied and we ended up at Newark at 2 in the morning Horrible experience. And the experience of trying to get compensation from United is just as bad. They could not care less about their passengers Never again!
It would have been better if the crew has supported my husband's reasons for needing to keep the space clear around his feet, rather than insisting that he put his knapsack in that space.
Evidently, my seat had the only broken TV. I couldn’t plug it in, get it to come on, or watch anything, and of course, no one could fix it while we were on the plane. The service was good and the boarding was quick
Delays from united along with Newark air space caused delays. But an average flight! Unfortunately we come to expect delays from the airlines.
Fast checkin with the self serve terminal, good communication at the boarding gate.
The plane’s radio wasn’t working. This delayed the plane for an hour and a half. Then we all broaded and taxied down the runway only to get called back because the radio was still not working. Had to get off the plane and then find another plane making the trip 4 hours delayed. Maybe a different plane should have been chosen sooner?!?!?!
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!
The Flight was good, pilot seemed very skillful. My wheel chair sister who could barely walk was allotted the second last seat in the aircraft, with great difficulty she managed to reach on her seat, as she required attendance we were given separate seat, even on request no one cared, so much so there were single passengers who were given twin seats. May not be taken as complaint but a reminder to the checkin staff to keep in mind in future the allottment of wheel chair passengers seats.
Taking a bus or train from Newark to Albany is perhaps the better (safer and faster) option for such a short distance, especially with winter weather. Due to complications caused by snowfall, our flight had to circle around Albany airport for about half an hour before the conditions on the runway were sufficient for landing. (The pilots did an excellent job getting us on the ground safely with limited runway-length, snow covering the runway, and poor visibility.) The flight had a lot of turbulence due to the snowstorm and small size of the plane, but all was well in the end.
Uncomfortable seats, spotty WiFi, only Biscoff for snack (no one likes those).
boarding announcements werent clear/loud. Tired of those cookies. Of the 3 staff/attendants, 1 was good and the other 2 were mediocre.
They cancelled our flight two times after rebooking us for a later flight. We never got on the plane. We found another solution by driving.
Long delays to board due to mechanical issues with plane.
Flight canceled because they didn’t have enough flight attendants. No refunds or credits for future flights
Boarding was awful - no order, people cutting in line, completely chaotic Planes are very old and uncomfortable. Noticeable difference between Delta and United on same route.
The plane was spartan, the seats not that comfortable. It was like flying a super low budget airline. They charged for coffee!!! I have never, ever experienced that before.
This flight moved Gates several times in a short time period, from B to C, which required a substantial walk or rail ride. Then the flight was delayed more than 2 hours and the food was subpar compared to other flights.
Excellent service. Flight attendance like Jessica,, on our flight, is a reason I wouldn’t mind flying through British Airways again. Jessica,, was very courteous and helpful.
Significant delays on my trip to Chicago and my trip back to NY
The seats were roomier than other airplanes I’ve been on.
Horrible - for the first time in my life i was denied boarding an international flight because the name used on my ticket - Josh - was not exactly the same as my passport - Joshua. At no time during ticketing, online check-in, or at the airport flying from Boston to NY was i notified of a problem. It was only at boarding from NY to Costa Rica I was informed of the problem and by then it was too late. After missing the flight I was told by airport Jet Blue staff, including a supervisor, that it was my problem and they could not assist because i bought "the cheapest fare". i was hung up on twice by JetBlue customer service, including once by a supervisor. I blame Kayak and your awful partner ChatDeal for even allowing me to purchase an international ticket without verifying this - you effectively sold me a ticket i could not use. Shame on you and shame on ChatDeal for doing nothing to help me resolve the situation. What a scam.
Complete and total debacle from start to finish. HUGE mistake picking this airline. NEVER again! Rudest staff in the business.
Domestic flights are good. Just stay away from international travel
I tried to book a flight with Jet Blue. Your third party company hijacked my attempt with a website that looked like I was booking with Jet Blue. I realized it when I paid. I tried to cancel and was told by a man in India that there were no refunds. $735 stolen, Thanks Kayak!
They lost my luggage and refuse to help. Terrible airline. I've never experienced worse customer service in my life. Pretty much just told me too bad that I lost all my luggage, not caring that I am stuck in Europe for 2 weeks with absolutely nothing.
You should have had Wifi to make it much enjoyable.
The flight was delayed for more than 3 hours the flight attendant was so angry, it was my first flight with JetBlue but i don’t think I flight with them again.
Since we started at syr the service, crews, and flights were just excellent
Not very happy because of the long delaying which causes our luggages were not on the connection flight and nearly missed our connection flight.
