Find Cheap Flights from Washington to Chicago (WAS - CHI)

The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention.

Terrible

Your Crew!!!! From the lady who checked me in to the last flight attendant saying thank you for flying with us... you should really be proud of your staff!

Always quality service, food and plane! My fav!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

No food no entertainment

ON TIME I want to mention GLORIA who was the flight attendant from ORD to Reagan on my way out. She was funny and had us laughing. I flew out Tuesday June 28th but didn't take the survey for that flight.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

We were late taking off.

Left on time arrived early attendants personable and friendly

Crew was very nice. kept us up to date about the delays

flight was delayed due to weather. overpriced drinks. Crew kept bumping Cteemy elbow with the drink cart

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Delayed flight caused us to become grounded on the Tarmac for an hour. We deplaned and waited another hour. Waited on the Tarmac once again for a half hour until we finally took off. Got in to ohare and had to wait on the Tarmac another half hour before they got us a gate. All in all, 4 hours of waiting and delays.

Boarding was quick (once started)

I flew from DC to Austin, through Chicago. Flight was late leaving DC, was late leaving Chicago (mad had a gate change that wasn't announced), and when we go to Austin had to sit in the runway for 20 minutes due to someone else at the gate. I don't know if this was all AA's fault, or just bad luck.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Good flight.

A little crowded

I liked that the flight was basically on time, boarding was a breeze, and the staff was professional, friendly, and helpful.

The seats! They were very uncomfortable. They were more comfortable than United, but less comfortable than JetBlue.

Small seats, delayed for three hours and got in so late!

The arrival flight that was to be our departure aircraft was late, thus our craft to Chicago arrived late. The arrival gate was miles away from my connecting flight, As a result, I missed boarding and was rebooked with a 5 hour wait in Chicago.

See my comments. Furthermore, the gate agent at the flight I missed and rebooked me was rude, aggressive and obviously not suited to human contact. He may have been a better PR employee used in loading luggage into the belly of the plane, thus not having any human contact.

It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines.

Excellent service and friendly staff

Absolutely not enough room to stretch your legs