Find cheap flights from Washington to Chicago

Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."

Cons: "They lost my bags. Unacceptable"

Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"

Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"

Pros: "Thanks for the monitors."
Cons: "The crew seems tired."

Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."

Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"

Cons: "Late departure"

Pros: "Efficient, cheerful crew"
Cons: "Stop making seats smaller! The added revenue from 10 squeezed seats is not worth the discomfort it causes."

Pros: "Excellent"

Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"

Pros: "Great service"
Cons: "No complain"

Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"

Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."

Cons: "Delta staff is not too friendly"

Pros: "Seating"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."

Cons: "Flight delayed 2 hrs"

Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."

Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."

Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."

Pros: "The crew was very nice and attentative."
Cons: "The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully)."

Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."

Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"

Pros: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."

Pros: "Smooth and easy."
Cons: "Not applicable"

Pros: "People"

Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"

Pros: "Nothing"
Cons: "The staff"

Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."

Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."

Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."

Pros: "Efficient boarding. Friendly service."
Cons: "N/A"

Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."

Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."

Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"

Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."

Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."

Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."

Pros: "Great plane"

Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."

Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."

Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."

Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."

Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."

Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."

Pros: "The pilot did a good job flying considering the conditions."
Cons: "Delta and Midway airport did not handle the weather conditions as well as they could have. Communications we terrible and no one adapted quickly to handle things properly. Of course the winter weather alert was mostly to blame, but what could be done to smooth things out didn't happen."

Pros: "Very easy going"

Pros: "The flight was smooth. Boarding was orderly and Delta personnel were considerate, friendly and efficient."
Cons: "Seats in coach were a little cramped. The guy next to me had a hard time staying in his own space."

Cons: "So first flight went great, then had a layover in Detroit. OK, this is what I signed up for, OK. What I didn't sign up for was delta switching the gate numbers twice. Me sprinting to the correct gate, getting there (still with enough time) while the plans is still hooked up! And being refused to get on my plane. Very unhappy, don't if I will fly Delta again."

Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."

Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"

Pros: "nothing"
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."

Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."

Pros: "There is not much to like when you over charge for seats and have staff who don’t accomodate for family to sit together or someone with a disability who needs to use the restroom often to sit on an aisle seat."
Cons: "Staff has horrible attitude. Price for seats and luggage is ridiculous."

Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."

Pros: "Flights reached the destination before scheduled arrival"
Cons: "Chicago airport is a mess. It took us about 3 hours from exiting international terminal to domestic We managed to board a flight just before the gate close. Literally running in the airport. I believe there are people who missed the flight"

Pros: "Great entertanment system and nice complimentary drinks including liqour."
Cons: "Seats a little cramped in coach"

Pros: "Best landing I’ve experienced recently!"

Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."

Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."

Pros: "I made it"
Cons: "I had to run for all its worth."

Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."

Cons: "Flight delays and cancellations."

Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."

Cons: "Legroom was a bit cramped for a tall person"

Cons: "Bought 2 tickets but seats weren’t together poor service"

Cons: "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"

Pros: "Should have booked AA instead of BA."
Cons: "AA couldn't find BA reservation. poor integration of services"

Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"

Pros: "Nothing"
Cons: "Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!"

Pros: "Great service."

Pros: "Fast reliable two thumbs up!!!"

Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."

Pros: "Good and entertainment"
Cons: "I have short legs so the long flight was uncomfortable. A stop of some sort would helpnif offered"

Pros: "The helpful steward"
Cons: "The bumpy ride"

Pros: "excellent flight. on time and no issues"

Pros: "Nothing!"
Cons: "Although an email was received 3 hours before departure that everything was on schedule, we were told when checking in our whole itinerary had been changed to leave the next day. We had not been contacted and we missed our daughter’s professional basketball game in France. This was the reason we bought the tickets from Kayak to begin with. The cancellations were happening with British Airlines and they were not working with American Airlines to help us out to get to the game on time."

Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"

Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"

Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."

Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."

Pros: "Not at all"
Cons: "I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60.."

Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."

Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."

Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."

Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."

Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"

Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"

Cons: "More options with first class food"

Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"

Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."

Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."

Pros: "Comfort"
Cons: "Nothing at all"

Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"

Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Pros: "Nothing"
Cons: "That it got cancelled"

Pros: "It's a good flight but the crew in Mexico City is really bad"
Cons: "Good flight experience, but the front desk in Mexico they are really mean. I request to talk with the manager to give me solutions but the manager was the worst. The manager show lack of experience and he was unable to give me solutions. He give me more problems than good news."

Pros: "Flight was fine"

Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"

Pros: "Friendly crew, both at the gate and on the plane."
Cons: "This is the second time in a row that I've had a flight delayed over an hour on United Airlines."

Cons: "6 hours of delay"

Cons: "Better snacks & more legroom"

Pros: "Staff are very nice"
Cons: "Not user friendly for videos"

Pros: "It was fine."
Cons: "Everything was fine................................."

Cons: "No leg room"

Cons: "No food"

Pros: "Omg the movie selection was amazing!!!!"

Cons: "Worst shittiest experience! Delayed by 3 hours"

Pros: "Everything for this flight was as expected for my ticket purchase."
Cons: "I had no problems with this flight."

Pros: "Nice crew and entertainment"
Cons: "3 hrs delay"

Cons: "Extended layover by over an hour"

Cons: "We have to pay for entertainment The flight wasn't smooth honestly one of the worst ever Even counting the combat flights that I took to Iraq seriously I almost vomited and that never ever happened to me on a flight"

Pros: "Nothing"
Cons: "Having to depart from another airport"

Pros: "Great fly very attenty personal"

Pros: "Everything was fine but not having the option of personal device entertainment was annoying, really annoying, I don't appreciate that kind of cheapness annoying."
Cons: "No personal device entertainment and I'm 5'2 and my legs felt cramped, I felt sorry for the two guys sitting next to me"

Pros: "Nothing"
Cons: "My connecting flight from Chicago to Madison was cancelled with no explanation and no other alternatives provided, other than to get a hotel in Chicago and try to catch a flight to Madison the next day. United said they would not cover the cost of transportation to a hotel or the cost of the hotel. In addition, my luggage was misplaced and sent to Madison and could not be located. The number United provided to me to check on the whereabouts of my bag no one ever answered, even though I called multiple, multiple times."

Pros: "Nothing"
Cons: "Flight delayed 5 hours until 2am then about to take off and while on the runway I receive the text "Your flight to Chicago (UA1282) is canceled due to required crew rest" then they didn't have enough crew to unload the bags from the plane so I was without a bag containing all my medication. They rebooked me on a flight with a 2 hour layover when I had a direct flight before. Didn't give me any food or travel vouchers and now I missed MY OWN BRIDAL SHOWER! Very VERY unhappy."

Pros: "Nothing"
Cons: "My husband, sister, brother-in-law and myself flew into STL. We thought we had booked the same flight but when we got there found out our departure flight was different. We asked about moving them to our floght but it was over booked so we asked if we could move to there flight. They had 15 open seats. They told us no. There would be a charge of 500 dollars if we wanted to change. We decided to just fly out first and meet them there. We stood by the counter to speak about meeting. As we did we could hear them telling the next couple that they would have to move to the later flight. It was a huge problem for them as they would miss there connection. We then offered again to take the later flight so they could take our place on the over booked flight and make there connection. They where unwilling. Then we get on the flight and the plane was nasty and dirty. We put out tray table down and there was drink and dirt all over it. When asked if they could be cleaned we got an attitude. They never came back to do it. Luckily I had a wet wipe to do it. The plan smelled like urine. Same was true for our return flight. The plane was very old and not taken care of. This is not the first problem is we have had with United. We will not be flying with them any longer."

Cons: "There was a delay and that caused me to rush and worry about my connection flight"

Pros: "Cookies were very tasty."
Cons: "Seat would not recline."

Pros: "Nice flight and on time."

Pros: "Friendly crew, easy boarding"
Cons: "Small uncomfortable seats"

Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."

Pros: "Flights took off and landed on time."
Cons: "Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage. I really wish I got both the voucher AND to hold onto my carry-on. And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine."

Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."

Pros: "The crew were professional"
Cons: "The worst thing is that they schedule a CRJ-70 on this flight. This would be tolerable if the obvious alternative was a turboprop, as if Montreal were a small town, like Flin Flon. But it is not; it is a large and important city, and it stinks that the demand is so low that airlines must use small aircraft on these routes. Is it because Canadian taxes are so high on airlines that fares in turn must be high and not stimulate demand? I can't think of any other reason connecting cities this size would be on crappy little aircraft rather than on at least an A320/737 family aircraft. The problem is that there is not enough room in the overhead bins to fit rollaboards, even small ones like mine. So they have to "gate check" the bag, which does not always reappear at the gate at the destination. Less bad than the choice of aircraft was the fact that after we pushed back, they couldn't get an engine started, so they cancelled the flight and reaccommodated us on a later flight."

Pros: "Economy Plus is OK and crew is fine."
Cons: "Food is absolutely atrocious on US airlines."

Pros: "Everything was great and the trip was on time perfect"

Cons: "I would like to see free movies added to the flight like American Airlines have."

Pros: "on time arrival"
Cons: "power outlets were present but not functional. A real pity as I counted on it for my long trip to keep my portable devices. Lounge in Chicago does not have many outlets either and the next plane to Brussels either. This prevented me to keep my devices up along my trip preventing to work or watch movie as I wanted."

Pros: "Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update"

Pros: "Great customer service"

Pros: "Again this flight was under booked so there was plenty of room for people to sit where they wanted and be comfortable."
Cons: "My layover in DC was nearly non existent due to the flight from Detroit to DC was a bit delayed, but only by 30 mins at the very most. But what I did not like is that my electronic boarding pass I was using on my phone had become expired for some reason, saying my flight had already left the gate as SOON as I landed in DC, but the flight listings said my flight was on time. I then had to visit a customer service desk for them to check what was going on, to check my flight and print me my boarding pass, but they said "I need to hurry"... I JUST LANDED! I then had to hastily make my way to the other side of the terminal just to make the flight that I should have had just over an hour layover for. Was not happy!"

Pros: "Nothing"
Cons: "Leaving so early. Changing in Chicago. No food. 6 hours from DC to Bradenton."

Cons: "Flight attendant "China" - needs to be doing something else - she was not interested in her job."

Pros: "Flights were on time service was good"
Cons: "Felt like a sardine in a can only forgot to cover me in mustard sauce. I used to enjoy flying it is like pulling teeth to get me on a flight anymore. I WOULD RATHER DRIVE. But when you're dad's in the hospital you've got me by the balls."

Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."

Cons: "The security inspection had not been conducted and the boarding was greatly delayed, people had already boarded and had to deboard for the inspection to take place."

Pros: "No problems. Oddly."

Cons: "My first flight with United leaving from DC was delayed multiple times and therefore I missed my connecting flight from Newark. I stayed at a hotel to catch the next flight with British Airways leaving from DC to London but had already checked my bags in and could not find out where they were, so I slept with only my handbag! I was never reimbursed for my stay at the Marriott even though I had no control over the flight that was delayed for unknown reasons. After all seemed okay and I reached Mumbai I expected my checked in bag to be at the baggage claim area. I waited for two hours and still had no idea where my bags were. I was very frustrated at this point. I was then advised to create a customer care case with British airways to track my lost baggage, even though United should have handled the transfer of luggage earlier. I called back for three days straight, again I was still without clothes and toiletries his whole time, and the service was dismal. After I got in touch with British and United and got everything sorted out I had my bags delivered to my address in India. The terror continued. I opened my bags and found some minor electronics and other valuables missing! How does that even happen if the bags were previously screened and processed in the States? Overall, I was extremely dissatisfied with this entire experience and do not recommend booking with United Airways at any cost!"

Pros: "seats excellent service"

Pros: "nothing"
Cons: "The way I was inconvenienced by this airline is the reason I will never book a flight through them ever again. Customer service is non existent."

Cons: "Called ahead after landing to say we were on our way to connecting flight. They told us to run to the gate, which we did and got there just after they closed the door to the plane. All I got was a unsympathetic "sorry we just couldn't hold it any longer" after being told to run to the gate and they know we were on our way. That 2 minutes caused 10 more hours of flight delays and cancelled flights for us. Terrible."

Cons: "Waiting for 3 hrs past boarding time for crew to arrive. Waiting on plane for 11/2 for plane to b de iced. Waiting for crew to get permission to fly because they went past hrs to fly"

Cons: "Unfortunately, the flight was not a good experience. We boarded and then after an hour, had to deplane. We were told ticket agents would be waiting to help. There were over 200 people and only one agent. A second came later. After an hour and a half, I was issued a new ticket with a layover in DC, that flight was delayed and would have made it impossible to make the connection. I waited in line again, and was helped by a different, much more efficient person. She booked me on American direct to Grand Rapids. That flight was great. It would have been alright if there were more agents or when you called United, they could have helped but did not. It was poorly handled. There was one agent that shined through and if you were lucky enough to get her, life was good."

Cons: "we were not offered any alcohol or beer on the flight."

Pros: "It got us their safely."
Cons: "It's a no frills flight -- no food unless you pay for the state and overpriced boxed meal. No movies and no wifi. Nothing. A very long no boring flight except for my own newspapers and kindle books."

Pros: "The flight attendants were friendly"
Cons: "The tvs in the head rest pretty much did what they wanted"

Cons: "Chair is small!! Arrived late! Have to pay for luggage!"

Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."

Pros: "Service was fast and friendly and very efficient!!"

Cons: "Everything was fine other than how cold it was on the plane. The coldness actually woke me up several times because it was so bad."

Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."

Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."

Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"

Cons: "Had to pay for carry on and water. What a joke!! A unruly child was screaming and pounding on the back of my seat and there were open seats up front so I ask a attendant if I could move up. The attendant told me according to FFA regulations I needed to stay in my seat. I FOUND OUT LATER WHAT SHE TOLD ME IS TOTAL BS!!!!! Never again Frontier!!!!"

Pros: "The crew was professional."
Cons: "The seats are not comfortable so it makes it difficult to sleep. Ours was a red-eye so that was not good."

Cons: "I arrived later than anticipated, flight was delayed and was late for a work meeting"

Pros: "The crew was better than expected."
Cons: "Have to pay to select a seat?? Carry on is $40. Checked is $35. No Skycap. I won't be flying Frontier in the future unless they decide to go to Southwest management school."

Pros: "Flight attendants and gate personnel were very gracious. Nice flight (weather cooperated) and no delays."
Cons: "Desk personnel at ORD were horrible, very abrupt, and just plain angry. Everyone has a bad day, but I'm easy to deal with and the only thing I did was step one foot over the "wait" line to the counter. I apologized after you snapped at me and continued to smile... while you continued to frown and be condescending. That alone means I don't fly your airline again. I can afford the extra for Delta and I should have stayed there. Seats were really uncomfortable and though we paid extra for the better seats, leg room was at a minimum. Again, about what I expected. All told, for 1 bag and a little more legroom, we paid an extra $115 per tick. Not really any savings over a more full-service airline."

Cons: "Uncomfortable chairs,"

Pros: "Flight left early, and arrived about 45 mins early, no problems on the flight, friendly staff, excellent price, very happy customer!"

Pros: "Smooth effective boarding to the plane."
Cons: "Seats were like the park bench, hard as rock. By the time we landed I had a sore back and neck. I don't think cabin was pressurized properly or there was something not right as my Airpop during landing was much more savior than I have even had and was very painful. his was first and will be last flight with them. Not worth the $30/$40 saving you make."

Cons: "The stewardesses were rude. They had terrible manners, and called the police on one passenger who was not being unruly, but who questioned them so they continually harassed him."

Pros: "worsts seats ever. unknown $ 40-45 to check a bag. Will never fly again.. if southwest is a 7/10, you are a 2"

Pros: "The flight cost was cheap, but was never informed that carrying on a bag I would have to pay for it. Wasn't aware that I would also be charged for selecting my seat. Beverages, including water, and food were also not included in the cost, and were relatively expensive. I used the app to check in 24 hours before my flight. I arrived at the airport and wanted to double check that I was checked in for my flight because I felt uneasy about it. The women at the check in said the mobile app does not count as a boarding pass and etc. So I needed to wait to be checked in. While getting in line to board the plane, a couple infront of me had their boarding passes on their phones and had no problem boarding with the app. I think there was a little miscommunication with the app and workers."

Pros: "The crew was nice."
Cons: "Although the flight was good I was shocked that I had to pay an additional fee for my seat upon check-in via the internet. I had to pay $17 extra on the way to Florida and $11 extra per seat on the return flight to Chicago. Why wasn't I made aware of this? Also, I went on Frontiers website prior to my trip to see what the carry-on fees were. They never explained the fees until after I was trying to print out my boarding pass and I was charged $40 per carry-on (3 of us were travelling). Give a head's up about your fees!!!!!! Otherwise, your prices are misleading!"

Pros: "nothing"
Cons: "left at the airport in milwaukee on 12-28-15 had to fine my way back to ohare at my expense, without luggage, poor service, still wating for luggage"

Cons: "Frontier airlines is the worst airline."

Cons: "$45 to check my carry on. Just give me the bottom line when you charge me instead of saying I am getting a deal than charging me even more once I carry my own bag onto your plane."

Cons: "Absolutely horrible, your accommodations for a cancelled flight were a joke. Pretty much a good luck getting home we can get you to your destination 6 days later if you are willing to wait."

Pros: "Flight was on time and we got to our destination ok."
Cons: "No food and had to pay for drinks, seats and anything beyond the price of the ticket."

Pros: "Good price for ticket. Plane boarded quickly and left and arrived on time."
Cons: "Frontier "nickle dimes" you to death. Charge for seat, charge for luggage, charge for something to drink. Add it all up and I'm not sure it is any cheaper."

Pros: "On time for departing and arrival. No frills but felt comfortable."
Cons: "The baggage fee is not included in ticket prices."

Cons: "Unnecessary delays about 1.5hrs waiting on tarmac without reasonable explanation."

Cons: "Great experience but for the exorbitant bag check rates"

Pros: "Nice seats"
Cons: "It's silly to pay so much for a carry on, but the flight was so cheap."

Pros: "The worst flight I have ever had. Most uncomfortable seats I've ever sat in. I will never ever fly this airline again. They also charge for everything. Everything had a fee. Horrible experience. I guess AA is the best."

Cons: ""Upgraded" to the most uncomfortable seat I've ever flown in. Expensive checked and carry on. Flight attendants were all extremely rude and unprofessional - spent the entire flight ignoring the passengers and clustered at the front of the plane complaining about coworkers. The flight attendants were doing much of their work by flashlight - seemed very substandard. No welcome. No goodbyes. It was clear that they had disdain for the clients. No food or beverage service. Will never consider Frontier again."

Pros: "Flight left on time and arrived a little early. Staff always offering seatbelt status in a prompt manner, keeping our safety in mind."
Cons: "Hard to get any sleep in a cramped space, but that's how it usually is on a redeye."

Cons: "landing and waiting for a gate for 45 minutes. We were an on-time arrival without a gate? That is very poor planning and anticipation of flight needs."

Cons: "Paying for a carry on bag. It was very expensive. I will not fly frontier again."

Pros: "The crew treats you better than crews on more expensive airlines, and they have a great sense of humor. You can tell that positivity and how they interact with passengers is a priority in the hiring and training process. A lot of people have complained about having to pay extra for carry-ons and other luggage, but Frontier is REALLY clear about their policy for baggage when you book, so these people shouldn't have been shocked. It is a great deal for people who only travel with one small bag, and I'm glad that there is an airline that offers such cheap flights for light travelers. If you need to take a lot of luggage, you can add the cost as you are booking and then decide if it's the best deal before you finalize payment. Overall, it was a very good experience. You aren't going to get a ton of extras for free on this airline, but if getting to point B from point A with a nice flight crew is all that matters to you, Frontier is a great deal."

Pros: "The crew on my return flight was much more personable than on the flight out. Boarding and unboarding were super easy (no checked baggage for my flight)."
Cons: "THE HIDDEN FEES ARE CRAZY RIDICULOUS! Sure the flight starts out cheap, until you realize you have to pay for carry-on bags, and another fee when you pick your seat! Overall my flight cost was $130 more than anticipated with the hidden fees. The seats on the flight to my destination were old and uncomfortable and my seat did not recline (and I paid $30 for the super stretch seating)."

Cons: "Flight was delayed 3 hrs due to a mechanical problem"

Pros: "Nothing stood out to like."
Cons: "The flight attendent had a hard time explaining things over the loud speaker. To high on in cabin food."

Pros: "Easy boarding, knowledgeable staff...friendly service"

Pros: "Amazing service. Kat and Linda from MIA airport check in were phenomenal and completely made my trip in every way possible. I hope frontier recognizes how truly lucky they are to have these women on their payroll."

Pros: "Price"
Cons: "$1:99 soda realy"

Pros: "Overall good experience. Flight got in early but then had to wait for gate to clear."

Pros: "First of all they charge you 40$ in internet for your carry on bag ! You dont have food or snacks Its cheap only If you dont have any bags otherwise take an other airline !"

Cons: "Over 1.5 hr delay in Las Vegas- sometime cannot be helped, I understand."

Cons: "I spent the entire day in the airport b/c they strung us along 2 hours at time. Then when the plane was finally ready they had to get a new staff for the plane and delayed us another 4 hours. Couldn't they have planned ahead and found a staff before the plane was ready?!? Or if they had just told us upfront the repair was going to take 8-12 hours we could have made use of our day. Losing a whole day of productivity when you own a small business is catastrophic. Frontier really screwed me over."

Cons: "the seats"

Pros: "Nothing"
Cons: "Everything"

Pros: "The crew was fine."
Cons: "They charge for everything, is a scam . I will never book a flight w them."

Pros: "Notification emails about delay and new departure time"
Cons: "- late departure - we spent 45 mins in plane after landing at Chicago airport and it was not fun - not a variety of food to buy options"

Pros: "Price early arrival"

Cons: "Apparently the seats are "pre-reclined". What a joke! My gf and I now call this Frontier Airplanes, because this can't be an airline."

Pros: "The on time take off and landing"
Cons: "Every thing has a price tag, if you want to check early, you pay, to select a seat you pay. Every is associated with some payment."

Pros: "The professionalism of the crew and staff."
Cons: "The overselling of seats; however, the compensation offered if I was unable to obtain a seat was good."

Pros: "Too many random upcharges. It's what your company seems to thrive on."

Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"

Pros: "The plane was clean and pretty modern. They turn there planes around very quickly."
Cons: "Be careful of the extra fees for carryon bags. You're allowed one personal item, and theres a fee for anything else. Also fees for everything in the plane. We boarded late but still landed early, but then problems with their other flights meant that we couldn't get a gate so we deplaned half an hour late."

Pros: "Efficient boarding process, some jokes with safety info."
Cons: "Seat back in front of me was clearly not clean. Child behind me kept hitting or kicking the seat and the seat was thin, so I could feel everything. Food offerings were snacks, not healthy food."

Cons: "It was two hours late taking off, boarding was terrible (no real lines, order, etc.)."

Cons: "Hidden fees galore, website that didn't work, unhelpful customer service reps that didn't listen, airport staff on loudspeaker that couldn't enunciate (everyone was clueless to what was said), and a flight crew, from pilots to attendants, that seemed to not only be unprepared to properly do their jobs but also didn't seem to care that they were either. I'll never fly Spirit again"

Cons: "very bad audibility broadcast by loudspeakers information"

Cons: "Seats were too narrow and too close together"

Cons: "Computer problems made for multiple delays (4+ hours)"

Pros: "Nothing. Ticket agents were horrible, long lines and no one moved with a purpose. Worst airline I have traveled with and then you have to pay for one of the bags that you take on the plane"

Pros: "Cost of flight."
Cons: "Hidden fees for luggage and seats. Our 5:36 pm flight was delayed 21 mins at first. The next delay was an hour. The one after that was another hour. We departed at 9:30 pm. We were only give $7.00 vouchers at the airport, not much was open, for food options, we had to eat snacks. Overall very unhappy. I would not recommend Spirit Airlines. Lori"

Pros: "Baggage fees were excessive. Not only did I have to pay 55 dollars, but an additional $100 for my only checked back. $155 dollars for one bag of luggage. Excessive"
Cons: "Baggage fees."

Pros: "The attendants seemed nice. Very Polite."
Cons: "Everything Flight I had with Spirit was late. Knees were jammed packed onto the back of the other seat. Not a airline for anyone over 6ft unless you pay $30 extra for extra space."

Pros: "Paid for exit row. It was worth it considering unbelievable cheap base price."
Cons: "If you don't read fine print you will be hit with lots of expensive fees upon arrival at airport."

Pros: "This was definitely the worst experience I have ever had with an airline. Words alone can not describe the amount of stress Spirit put me through, and I doubt I have enough space to adequately express the reason for my resenyment toward them. If you think Spirit Airlines is a bargain you are sorely mistaken and I would caution ALL prospective travelers considering their services."
Cons: "Everything."

Pros: "Spirit Air will charge for anything and everything!! so be careful, with few tips flight can be cheap. Bring water, Print Boarding pass ahead of time, Keep packing light!"
Cons: "they charge for everything, even printing a boarding pass at the airport!"

Pros: "Quick boarding."
Cons: "Spirit does not participate in TSA Precheck = bad. Spirit charges for everything and it's beyond annoying. Spirit requires tickets to be printed. What year is it?"

Pros: "Excellent experience. It's always a good experience when the plane lands but to take a good thing to the level of excellence is not easy. Kayak and Spirit airlines are top-flight companies."
Cons: "I didn't know about Spirit airlines sooner."

Pros: "Nothing"
Cons: "Everything"

Cons: "no seats assigned to the gate. But I accompanied with my 8 years old kids, then staff working at the gate wasn't friendly at all and she was on phone for personal stuff for 5 mins and while people were boarding, i was waiting without boarding passes. then they gave me exit seats with my kid. Then, later crew had to change seats for us. Always services are big problem with spirit airlines. so its competitive low price offsets with that bad services. so no more attractive."

Cons: "The flight was cancelled. I received an email alert 2 hours before the flight was due to depart notifying me of the cancellation. I attempted to call Spirit, and was told the wait to speak to a human would be over an hour. I then travelled to the airport. The customer service agent was extremely rude and told me my options would be to wait and fly out Friday (this was a Monday) or receive a refund and re-book a last minute flight on another airline. I asked about hotel vouchers for the interim 4 days. The agent said they could not help me. I ended up canceling the flight and paying more to re-book on another airline because I could not wait 4 days. I have never experienced such disregard for customers. I have never been so inconvenienced by an airline. That was my first and last Spirit experience."

Cons: "Too many hidden fees. What I thought was a $350 round trip flight ended up becoming a $530 flight due to hidden fees applied the day of check-in. Also, I don't have anything against animals, but I don't care to fly with dogs, cats or any other animals in the plane cabin. I can't sleep or read with a dog barking in my ear."

Cons: "The email Spirit sent to my phone after I checked in from that device contained my boarding pass, but only after waiting for 40 minutes in the security line was I informed that Spirit's electronic passes cannot be read by TSA screening systems. That should be fixed, and in the meantime, a very clear warning to passengers about this flaw should preceded access to the electronic boarding pass in an email."

Pros: "Initial price was great but the comfort was horrible,"
Cons: "seats were small and uncomfortable, would not recline and if there was a pending crash, where they tell you to put your head between your legs, there is not enough room to do that because of the proximity of the seat in front of you. there were people carrying on luggage that was in the over head bins. I had a piece of luggage the same size that would have fit there but was charged $50.00 on the outbound and then on the inbound flight again. People have already asked me about my fight and I have told them the same thing thing I used as a header for this comment...next time I will spend the additional $100.00 and have at least some comfort. I understand bare bones, but it can be bare bones and have some comfort. I am just glad my flight was only 2 hours long which is another thing I don't understand. I have flown that trip many times and every other flight is about an hour and 30/40 minutes long. If anyone asks me I will tell them the same thing...the crew was ok but not accomodating at all..I guess you get what you pay for."

Pros: "For less than $100 round trip I really can't complain about much. It would be nice if Spirit charged just a little bit less for carry-on bags but other than that it was a great deal."

Pros: "The non stop flight."
Cons: "The attitude of the employees at BWI airport. Totally ridiculous ."

Pros: "Not much"
Cons: "The flight was delayed almost 4 hours due to maintenance"

Cons: "That you have to pay for everything. I didn't even take the flight because it was delayed so much."

Pros: "Nothing"
Cons: "Had to cancel trip due to wife having Cancer. They wanted to change me 125.00 to cancel."

Cons: "Flight was canceled. Asking me how I liked it is a bit much."

Cons: "Did not get food or use entertainment so could not accurately rate them."

Pros: "New plane. I actually like that the seats don't recline because then the person in front of you can't bang up against your knees as much"
Cons: "Gate attendants were rude as hell. The plane we were flying was late getting in and there wasn't anyone even at the gate at the time we were supposed to start boarding, let alone was there an announcement made. When the plane showed up and people started de-planing a gate agent finally appeared. I asked her if our flight was going to be delayed (the only reasonable assumption at that point in time) and she was super rude in giving me a total non-answer"

Pros: "I feel I was ripped off they charged me $100 for at boarding time you pay or don't don't get on.so it cost me more to have my bag fly then my round drip ticket"
Cons: "its was scam my name is sal"

Cons: "Flight cancelled due to weather at destination. No attempt to aid in finding lodging. Rescheduled for 6am flight the next day. Arrived at the airport at 430am to discover the flight was delayed until 930am. No email contact. The cheap flight is not worth this poor customer service."

Cons: "They just kept canceling "due to weather" when there was no bad weather at the destination (Chicago). I missed an important audition because of them."

Cons: "I reached the airport one and a half hour before the boarding time (6 am) o 11/13/2015. My flight no is 969 from BWI to ORD And then 927 from ORD to MCO. There was no notice in the air ticket neither in the spirit airline website that I needed to print my boarding pass and I had to be in security check twice before they could do the security. I was in the security check by 5 am but later learned from the official that spirit airlines is the only airlines which does not allow to be checked in with an online boarding pass. I already had my boarding pass in my phone but they did not accept it. I understand that there might be different rules for airlines.However, that should be systematically communicated the the passenger. When I went back to the kiosk of the spirit airlines, they were very rude and denied helping me for no reason. I begged them that it is important for me to board this flight as I have my interview scheduled. But they told me that they have to check in the passengers with luggages first as they have to make money out of them. I really feel terrible because of being mistreated and harrassed by the spirit airline staff.I had to again stand in the queue for security clearance and then I was finally done at 5:40 am and the security guys assured me that I would be able to catch the flight. When I reached the gate at 5:45 am which was fifteen minutes before the departure, I was surprised as there was no staff at the boarding gate. When I asked around and knocked at the door no one came out. I was shocked and surprised that the spirit airline staff could be so callous. As far as I know there is always someone to do the boarding and assist customers during the flight. The staff named Mirakel came out after five minutes and lied that the flight have left. When I asked her that how could the flight leave fiften minutes before the departure. She said it is the policy. I could still see the flight waiting but she did not allow me to board the flight. To make the matter worse she rebooked the flights for other passengers who came after me but did not do for me free of cost. As a result, I had to purchase a different flight ticket. My question is why was no one available at the gate and why did she book everyone a different flight free of cost and wanted to charge me for a new flight. Was she trying to discriminate me based on my ethnicity? I really have a financial problem and I am a student too. It would be really helpful if you can understand my situation that it is not my fault and refund me the money or else allow me to buy another ticket with the money (voucher etc). It would be really helpful and I would appreciate the help. Looking forward to your reply. Attached is the boarding pass"

Pros: "Nothing"
Cons: "10 PEOPLE GOT LEFT BEHIND. FLIGHT LEFT WAY TOO EARMY AND SECURITY CHECK POINT TOOK 1.5 HRS. HORRRRIBLE. GOT TOFF THE TERMINAL 15 BEFORE THE FLIGHT WAS SUPPOSED TO LEAVE AND DOORS WERE CLOSED ALREADY."

Pros: "It was terrible experience they charge $100 carry on bag at gate without telling us head of time. I don't recommend to anyone and I will after them."

Pros: "That I got to Chicago alive."
Cons: "The lack of communication as to why our flight was delayed three hours. The foul mouthed and rudest desk personnel ever. One who threatened three young ladies from Portugal who did not speak English all over carry on fees. The ladies did not understand no matter how loud the agent screamed it! I lost total confidence when after boarding the pilot announced he would try to get us to Chicago safely sbd their was a bit of a weather situation to deal with."

Pros: "TSA pre check, one free baggage check-in"
Cons: "Price of ticket, baggage fees, seat quality, and lack of free brevages for the huge price of a ticket. Baggage check I is only 40 lbs when other airlines allow 50 lbs baggage check-in"

Pros: "The motto of the airline is great and I would fully support this airline if they improved on a lot of things."
Cons: "My flight got cancelled because of "weather" and they could only reschedule for the next night. I lost two days of my precious vacation time and the airline didn't try even in the least bit to make it up to me. On top of that I discovered that they charge for carry-ons which made flying with them not as cheap as they advertise. In fact I would have saved quite a bit had I flown with another airline. The airplanes were dirty, crumbs and trash scattered everywhere, I was almost scared to sit down. The seats were so thin and close together that I could feel every movement of the person behind me and I couldn't even be grouchy because my knees also hit the seat in front of me and I am by no means large. The staff was unprofessional, loudly discussing their plans, I learned all about their favorite happy hours in which they were going to visit later. All in all, spirit is hands down the worst airline I have ever flown with."

Cons: "Hidden bag fees. I booked through kayak but you neglected to tell me that a carry on cost extra."

Cons: "The crew was not very friendly."

Pros: "Cheap"
Cons: "Delayed. Unprofessional gate employee (her announcements were too informal)."

Pros: "Communication with agents and most importantly good CUSTOMER SERVICE. ( That's the industry this Airline is in I guess)"
Cons: "Flew from Chicago to BWI, I've travelled before with Spirit, and carry the same bag, and have never had an issue. The inbound flight from Chicago to BWI, no one had an issue with my baggage, just like the previous times that I've traveled. But the outbound flight from BWI to Chicago was TERRIBLE. First of all they charged me $100 for my baggage, if the agents had told me before, even when I was checking in at he counter that I'll have a fee for the bag, I would have been charged only $35, but lack of communication, deducted me $100 at the gate. The agent ( Dena ) was very rude and un-professional, calling me derogatory words - saying I was being NASTY, and ignoring any of my questions. She should check her profession before working, or go back for training, she thinks she's a Queen and doing us a favor by standing there and telling us that we have to pay for our bags. VERY VERY DISAPPOINTED. The prices are cheap, and that's why a lot of frequent flyers take this flight, but with customer service soo poor and terrible, I'll be taking my business to another flight and rather pay more to at least get good customer service."

Pros: "The cost, and of course the flight was decent"
Cons: "The whole process"

Pros: "Air Craft seats confortable"
Cons: "on return journey Charged US$.55.00 for only hand carry i had while Boarding, insisted if you don't pay will not allow Boarding, and no ticket refund will be given. which is not fair. Ashfaq Ahmed Chaudhry"

Pros: "Price"
Cons: "Small seats. Took over 40 minutes to deplane."