Daily cleaning, installation of cabin HEPA filters on flights from Chicago to Michigan
|August||Best time to beat the crowds with an average 6% drop in price.|
|May||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$285||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
United Airlines, Air New Zealand and American Airlines have all waived their change and cancellation fees on flights from Chicago to Michigan. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights from Chicago to Michigan.
The cheapest ticket to Michigan from Chicago found in the last 72 hours was $103 one-way, and $166 round-trip. The most popular route is from Chicago to Detroit Metropolitan Wayne County, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $42.
Southwest flies most frequently to Detroit Metropolitan Wayne County from Chicago. In general, American Airlines, Air Canada and Air France fly the most to Michigan.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 977 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 17 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Michigan.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Michigan is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Michigan with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Michigan up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Cons: "It was late"
Pros: "Good snack selection. Crew was personable."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "It was delayed"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "Snacks, cleanliness and crew"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "It was a normal flight as well expected."
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "Very friendly and professional gate agent and flight attendant"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."
Pros: "The in-flight service was good."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "Exit sear so plenty of room"
Cons: "Changed gates without notification"
Cons: "Flight did not leave on time. Weather conditions were not a factor."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Pros: "Exit row seat very roomy with plenty of leg room."
Cons: "Flight from ORD to LGA delayed even though the plane was already at the gate in ORD. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out. This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way?"
Cons: "This agent spent 30+ min to check us in through a connection flight to Seattle. He couldn't find my wife's reservation, when it should be in the same reservation as me. He tried 5 times, and still failed. Later we found out at the gate that he was using the wrong name (same last name, different first name). Luckily the American Airline agent at the gate was more than competent and efficient to correct the issue in 5 min."
Cons: "Horrible delays. Delta doesn't have these problems."
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Pros: "Food was decent, service was okay"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Pros: "on time"
Cons: "very cold"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."
Cons: "Tsa is very unorganized and extremely rude."
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"
Pros: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Cons: "Not being able to choose our seats beforehand."
Cons: "it was an hour late"
Pros: "Was listed on-time up to 20 minutes before boarding. Then the departure time kept getting pushed back until we departed two hours late"
Cons: "If there is a delay, I'd rather them just be up front in estimating the time of the delay."
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "First class flight attendant was awesome!!"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "We boarded on time and arrived early. What more can ya ask for? Fairly easy ride. Free entertainment on board, movies and shows! Awesome."
Cons: "The speaker that the pilot used was static-y, hard to understand. No free wifi option. Rough landing."
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Pros: "All connections-smooth"
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Pros: "More options for entertainment on a long flight."
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."
Pros: "worst experience. Airplane people not so good"
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."
Cons: "Lovely flight, but onboarding groups were a nightmare. Given the chaos, they started forcing bags to be checked early."
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "Exit row seating."
Pros: "No individual screens to watch. Get with the times for long flights !"
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."
Pros: "Ok flight"
Cons: "Not iberia"
Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "Boarded plane on time"
Cons: "Plane looked old and beat up. Sat in plane at jetway for a 45 minute maintenance delay."
Pros: "United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Cons: "Yet another United flight delay and cancellation.United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
Pros: "Everything other than the time"
Cons: "That the plane was one hour late taking off. We arrived bed very late at night"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "My flight attendant was great. She was very fast."
Cons: "Plane was kinda dirty."
Pros: "comfortable and on time"
Cons: "Jerking us around with delays and moving gates back and forth. O'Hare is huge, I ended up walking miles back and forth."
Pros: "Crew was pleasant, pilot did a great job, some turbulance but he handled it well, good landing too."
Cons: "really tight seating, though I understand the reasons--still don't have to like it much! Some day I'll be able to afford 1st class!"
Pros: "Load $60k worth of my video equipment."
Cons: "Load $60k worth of my video equipment."
Pros: "Very accommodating cabin crew."
Cons: "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
Pros: "This was one of the planes you are starting to hear about where the seats are spaced so close and are extremely narrow. This was redicolous for such a long flight. Hope the talked about law suit on this goes through this seating is unsafe. Plane we flew from Chicago to Grand Rapids was more comfortable and you could really see the difference in seat spacing and size."
Cons: "It was on time."
Pros: "It was great all the way. No complaints"
Pros: "Made it on standby"
Cons: "Had to fly standby to get home because you made me miss my connection"
Pros: "Eas to find my connecting flight. Staff very friendly."
Pros: "We found a new flight"
Cons: "The fact they did very little to accommodate the cancellation"
Pros: "I was pleasantly surprised to be in the middle seat with ample leg room. It was one of the most pleasant rides I recall. Loved the plane."
Cons: "United is unorganized!!!"
Pros: "At the end of a long day, the crew was attentive but not intrusive."
Pros: "The person next to me"
Cons: "The fact that they over booked the flight. Couldn't give me a seat unless someone volunteered to give up their seat. Then last minute gave me the seat of someone who didn't show up. It really was uncomfortable and the worst feeling when you're potentially not going to be able to go home to see your family. Especially when you're going for 4 days & they wanted you to sit in the airport of an additionally 5 hours until the next flight."
Pros: "Flight was on time."
Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."
Pros: "The flight was good..."
Cons: "No entertainment was available ... even do they announced ..."
Pros: "In flight entertainment. Was able to watch a movie for free."
Cons: "The plane was delayed and it was very annoying to get to Grand Rapids late."
Pros: "Flight on time and arrived early"
Pros: "That I finally got there a day later. I only had carry on bags, so they weren't lost."
Cons: "At OHare the gate agent sent me to the wrong gate and plane for my flight. I did not arrive Thursday at 8:30 pm as scheduled. Customer service put me on "red eye" to Dulles for the next flight to Charleston, without motel or meal vouchers. I couldnt sleep on the benches there due to asthma and diabetic issues. I arrived Friday 2:30 pm 17 hours late. Dulles overnight cleaning staff helped more than agents at OHare."
Pros: "Good crew"
Cons: "Shitty seats was very uncomfortable probably won't fly United just because of that... Delta has a lot more comfortable seats"
Pros: "Seats were nice and crew was friendly"
Cons: "It wasn't their fault but we did have to land at a different airport due to weather, but it showed that the crew took safety first"
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Pros: "same as above"
Cons: "same as above"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Pros: "On Time, polite smiling crew, happy passengers, overall excellent."
Pros: "Totally on time: excellent everything. This was a smooth flight both ways."
Pros: "Flight wasn't full"
Cons: "Flight was delayed an hour due to maintenance repairs."
Cons: "There should be some free tv"
Pros: "Crew was able to switch my seat so I was able to board early and have a seat where I could stretch my bad foot."
Cons: "On takeoff and landing it sounded like the plane was falling apart - literally. My confidence was shaken when it sounded like someone was sawing the belly of the plane. Very scary."
Cons: "Many hours of delays from and to.."
Cons: "Had an extended overlay because of an overlap booking with our pilot. He was on another plane that wasn't due to come in until two hours later."
Pros: "Smoothly and on time"
Pros: "Willingness to check carry ons for sold out flights"
Cons: "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"
Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "Flight canceled after being delayed for 4 hrs with no explanation and no helpful options. Ended up waiting 2 more hrs to retrieve luggage then rented a car to get home. So dissatisfied with all the travel!"
Cons: "When about to get on plane, carry on taken to checked bags; 5 people already on plane were required to come back off and check bags. I begged not to have to check because I was flying to Nicaragua and was worried my only bag would get lost. I was right -- it did not arrive in Nicaragua until the next day. We sat on runway for 45 minutes before departure so United could fix BOTH sets of the plane's wings lights. Why did they not discover that at any time BEFORE we all boarded or while we were boarding -- NOT first when deciding to pull away from gate. Delay caused many to miss connections."
Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."
Pros: "Perfect flight"
Cons: "Was charged $50 for my 42lb luggage"
Pros: "I like that the flight was quick and convenient!"
Cons: "There should have been free entertainment considering the short length of the flight. There was no beverage service."
Pros: "Smiling faces, packed plane, good atmosphere... I slept all the way."
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Cons: "Flight was delayed 4 hours for departure.I am a member of Team USA and was on my way to OTC for TEAM PRACTICE getting ready for Panamericans in Santo Domingo.Arriving late caused a series of events that cost me a lot of money.I missed the athletes bus by being late and had to take a taxi.I missed the morning and afternoon practice due to the plane delay ,which was so important to me.The first day of training out of the 7 scheduled was waisted.I can not afford to lose time and money in that manner,therefore I will think twice before I risk another flight with Frontier."
Cons: "Arrival seemed uncoordinated and didn't have a dedicated terminal gate."
Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"
Pros: "Getting off the plane"
Cons: "Being in the plane"
Cons: "Staff was rude was not comfortable seating"
Cons: "I arrived 20 mins before departure and from front desk agents would not issue a boarding pass because they said they were already boarding and I wouldn't make it to the gate. Their only solution given to me was to fly to Denver the next day for a layover and fly out to my final destination the next day after that. I was encouraged to find another airline too."
Pros: "Fast boarding."
Cons: "Staff was rude. Seats uncomfortable. Sat on the runway for 30 minutes because we we're a half hour early."
Pros: "Quick boarding and great comfortable ride, awesome flight attendance!"
Cons: "No complimentary snacks nor tv"
Pros: "Offering a direct flight from COS"
Cons: "Outrageous charge for checked bag"
Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"
Pros: "Nice crew"
Pros: "Best Frontier experience I've had in a long time. Everything was very good and despite a delay getting the plane to the gate in Chicago, we were able to make up almost all of the time!"
Cons: "Additional costs for selecting a seat and carrying on a bag that was not readily apparent when the flight was originally booked, but added $50+ to the overall cost of the flight. In addition, I experienced a 2+ hour delay on my flight from Chicago to LAX on a Sunday evening, which soured the comfortable end to my weekend travel experience."
Pros: "The crew were pleasant and helpful."
Cons: "Delayed 3 times. Didn't get to my destination until 1:30 am. 5 hours later than expected. I don't think I'll fly frontier again."
Pros: "Everyone was very nice, the seats were roomie!"
Cons: "Everything was good!"
Cons: "They didn't tell us they stop issuing tickets 45 minutes before departure."
Pros: "O'hare airport."
Cons: "I was unable to print a boarding pass at one of the many kiosks - it informed me I needed to speak with a Frontier agent. The line for the agents was about 2 hours long, too long to wait to make the flight. After being told by a frontier employee that I'd just want to get in to the line to rebook on a later flight (9 hours later) I proceeded to speak with a momentarily vacant agent who, helpfully, printed and handed me my boarding pass. I arrived at the gate to a closed door and ended up needing to rebook anyway. I decided to just not go on the trip.... wasn't worth having to deal with Frontier 2 times in one day."
Pros: "For less than two tanks of gas, I flew from RDU to Chicago and back. It's a no frills airline, but everyone was nice, and I got where I was going on time. Can't really ask for more than that."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Cons: "Seats are not conftable"
Pros: "Crew service"
Cons: "Free drinks and Snacks weren't provided"
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Pros: "On time, friendly and affordable prices"
Cons: "Not very clean, the airplane was messy"
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Pros: "The over all experience"
Pros: "The price of the ticket"
Cons: "The seats were awful, no padding what so ever!!!!"
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "3 HR unknown delay"
Pros: "Easy boarding easy check in"
Cons: "Nothing that bad, chairs are maybe a bit thin but not terribly uncomfortable"
Cons: "Cabin was pretty dirty and not well managed."
Cons: "seats are hard. the time on the ticket was not changed for the time zones so we waited to get to gate"
Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."
Pros: "Price of the flight was great, but there are hidden fees."
Cons: "Having to pay for carry on and seats aren't comfortable"
Pros: "The crew was nice and fun"
Cons: "The web site is deceiving in that it makes you think every seat is an upgrade and no regular seats remain. A distinct "no upgrade" choice needs to be present for people to see. It makes one think, how much money Frontier has made from people due to their purposeful website's lack of clarity. This is pretty pathetic."
Pros: "Great prices and way better flight experience than I was expecting after reading other reviews. Seats don't recline but are still comfortable."
Cons: "Flight was delayed and no updates were given. Upon arrival, our checked bags took an hour to get to the carousel. Again, no updates at all."
Pros: "No problems went very well"
Cons: "Nothing bad to say"
Pros: "Non- Stop flight"
Cons: "6 hour 15 minute delay due to a mechanical problem. I learned that the problem was a broken seatbelt. I later learned that this plane was in the hanger in Chicago since the previous night. I received a $100 voucher for the inconvenience. I have to use the voucher in 90 days. Since I am not a frequent flyer this is no use to me,it should be extended to one year."
Pros: "Easy quick boarding"
Cons: "No entertainment or courtesy drinks on the flight"
Pros: "When it was over."
Cons: "A four hour delay with no explanation. Giving up my seat so a family could sit together, only to be told I might have to get off the flight because they were over sold. Complete lack of professionalism."
Cons: "plane 2 hours late. They charge for everything-even your seat"
Pros: "Boarding was easy due to being able to pay for a seat ahead of time."
Cons: "The flight attendant was cranky and I was shocked when I asked for a bag of peanuts and she said that I would have to pay for them. Not even a stale soda is offered. You have to pay for everything. I will pay for Southwest next time. The flight, after all the extra charges, was more expensive than the Southwest flight. I am very disappointed."
Pros: "Everything from start to finish was great. Professional crew, on-time, painless boarding. I'm a fan!"
Pros: "The flight was on time despite the Chicago snows. The gate staff and onboard flight staff were friendly and professional."
Pros: "Courteous crew."
Cons: "Gate change at last minute. Had to wait for plane to get to gate. 1 hour late. Another 45 minutes waiting for de-iceing but that not their fault. Will not use this airline again."
Cons: "You get what you pay for. I will pay for better service next time. I'm not a tall person I and I felt cramped in the seats. There was no in flight movie. It was a 4 hour flight. With all the add ons my ticket ended up being the same price as the other airlines. I will never fly frontier again."
Pros: "The flights were great. Left on time and arrived early!"
Pros: "It's so nice to not be bombarded by mircrowave radiation durint the flight, thank you for not having wi-fi onboard, we appreciate it!"
Cons: "Seats could be more comfortable"
Pros: "Good flight"
Cons: "Just remember, you get what you pay for. My flight was $148 from Denver to Chicago on Frontier."
Pros: "It was very punctual"
Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Cons: "Same as above."
Pros: "אני אוצה לקבל זיכוי על כל החודשים שחייבים אותי ב 19.90 ש״ח למרות שכלל לא השתמשתי בכרטיס. מה גם שנאמר לי בשעתו בחנות שאין כלל עלות עבור הכרטיס הנ״ל. כשהתברר לי שיש עלות חודשית( לדעתי זוהי הונאה לשמה)חזרתי לחנות כדי לבטל את הכרטיס ואמרו לי שזה בלתי אפשרי. ניסיתי ליצור קשר עם cal ולא הצלחתי בשעתו. אתמול סוף סוף הצלחתי לבטל את הכרטיס ואודה לכם באם יוחזר לי התשלום החודשי אותו אתם כביתם ממני בחודשים האחרונים. לדעתי מדובר ב 4 חודשים. תודה מראש טובה ברנר ת. ז 042388421"
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Pros: "The crew on this flight were friendly, although the Spirit crew on my previous flight were very rude to a woman who was on her way to a funeral when she told them that one in her party had been left at the gate."
Cons: "EVERYTHING cost extra (snack, coffee, water, picking my seat, bringing a carry on, a checked bag over 40 lbs.). The seats didn't recline."
Pros: "I had more leg room than I thought I would. Also the window seats were nice. My personal item fit nicely under the seat in front of me too. Flight attendants were wonderful!"
Cons: "A bottle of water cost $3! Come on man :-/"
Cons: "Everything so awful airline"
Pros: "Spirit Airlines does an excellent job. They had a full flight to Chicago, and I understand why! Their staff are fun, safe and courteous, glad to help in any situation. The seats were comfortable, and clean. The cabin was clean, and cold. I like cold. I'll fly Spirit every time. Thank you!"
Cons: "Everything was perfect. thank you"
Cons: "I booked my return flight the same day i booked my departure. I didn't recieve an email with my itinerary nor was i charged for the flight so i called the airline. After 30 minutes of my time wasted i was still on call waiting. The day before my return flight i panicked and bought a whole new ticket and then like 8 hours before muy flight i get an email asking if I'm ready for muy upcoming flight. I am completely disappointed with both kayak and spirit airlines. I WILL NEVER AGAIN BE BOOKING SPIRIT AIRLINES AGAIN!!"
Pros: "I selected random seating and got the 2nd row. Lots of leg room but the sides of the seat were quit constricting"
Cons: "The lga terminal is terrible, a.c was extremely poor, not enough seating, food options are terrible, and communication from the actual gate was worse. It's tucked away in the corner and there wasn't enough seating so I had to sit in another section therefore I could never hear any announcements, even though I gather there weren't many made even with an hour plus delay. Also, I am 6 months pregnant and travel quit a bit for work. It amazes me how flight attendants do not offer to assist with putting up my luggage. I never willingly chose spirit as my airline, I will do anything in my power to fly another but it just so happens this week was drastically cheaper so I had to select your airline and I am definitely not willing to do so again"
Pros: "Initially the price, but after all the fees, could have flown American for almost the same price."
Cons: "The airline is Vague, I guess if you read all the fine print and get to know the system it may work better."
Pros: "that I eventually got to my destination"
Cons: "Everything else"
Pros: "Nothing. There was nothing to like- it was cancelled."
Cons: "The flight was supposed to be at 9:30am- we got a phone call at 4:30am telling us it was cancelled because of weather. I checked both the weather in Minneapolis and Chicago and both were clear and sunny. So of course I called them to ask what was up and was put on the phone with some poor outsourced person who had no idea which way was up and kept repeating everything on his screen despite it making no sense. He offered to put me on the next plane out but that wasn't until the next day. As I was flying up for a wedding this clearly wouldn't work. I then asked to speak to a manager but apparently no manager was available. He ended up refunding me for the flight and telling me a manager would call me back. When the manager called me back it really got interesting. She said the same thing he did "a weather advisory grounded the plane" when pressed on what the weather advisory was she eventually said Winter Storm Celine. IN JULY!! A winter storm advisory for a storm that occurred in late March was apparently grounding my flight in July! Absolutely incredible. After that I just walked away. Took my refund and ran as fast as I could away from that miserable excuse for a company."
Pros: "The seat was comfortable for an airplane seat and no one sat in the middle seat in my row."
Cons: "Having to wait in line to pay to check a bag, as well as pay to carry on, and then having to wait in a line wrapping around the door in order to give the agent my checked bag was inefficient. I'm not sure if it was a Spirit process or a FLL airport process, but I have to imagine a lot of people missed their flights because of it."
Cons: "You should watch the video of the employee harassing a customer on the flight we took. Flight was scheduled to depart at 5:19 we left at 8:45. Apparently the plane was too hot. No communication. Rude employees. No apology. Just horrible. Never again. I only booked this because I had to get to an important event that night at 8 and there were no other flights. Missed the event and had horrible service. Just perfect. First and last timeI will ever fly spirit."
Pros: "The crew on board the plane was nice, gave updates and the plane itself was clean"
Cons: "The experience at the gate was the worst example of customer service I have ever had. The flight was delayed for 3 hours but no one was updating us on anything. The crew was very rude and extremely unprofessional. I'd rather pay the extra money for good service."
Cons: "The flight was cancelled in the last minute - For our plans it was a disaster. It was a big demage"
Cons: "Late boarding due to delays from previous flight."
Pros: "The crew was competent, my seat neighbors were friendly."
Cons: "Crammed seats, don't recline. No included beverage (not even water). "No frills" = budget airline. Want to have a carry on ? You'll need to pay for that. I do not recommend Spirit for flights over an hour."
Pros: "Staff was friendly and helpful"
Cons: "Flight was late, boarding info was not updated at terminals."
Cons: "Never fly this airline"
Pros: "Inexpensive ticket prices due to getting rid of many services that I don't use or care for."
Cons: "No reading material related to Spirit airlines. There should be something like a small magazine in the seat back promoting your business for customers to read."
Cons: "My flight was cancelled and no alternatives were given. The experience was terrible ad staff was not helpful."
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Pros: "Seats were comfortable"
Cons: "It is absurd to charge 55 bucks for a carry on!! Also ridiculous there is no beverage service"
Pros: "The boarding process was quick and organized both ways."
Cons: "On the flight in to ft. Myers, the flight attendants were all grumpy and unfriendly. The seats are entirely too small - I am an average-sized female and felt very crammed into the seat area. At one point, I dropped something but there wasn't even enough room for me to bend down and get it - I had to kick it over and ask the smaller person next to me to pick it up for me! I thought I would have an anxiety attack in such a small space. I will never fly Spirit again."
Pros: "TAKE OFF WAS SMOOTH"
Cons: "LANDING WAS ROUGH AND SUDDEN, HEAVY FOOT ON THE BRAKES"
Pros: "Hadn't flown Spirit in years, and I was very satisfied with them."
Cons: "Managed to catch a virus so couldn't travel (doctor's orders). Partial credit was given when I'd much rather just have a refund."
Pros: "very uncomplicated"
Cons: "to little information about baggage restrictions (no carry-on included!)"
Pros: "If you're traveling light, the airfare is great. Only pay for what you need - no food, no luggage, etc."
Cons: ""Read the fine print" is what I was essentially told when I learned I had to pay $50 to check my suitcase. I booked via Kayak - who gives no indication of the several fee options to check luggage, beginning from $30 online at spirit.com and so on. Disliked the service and structure, won't fly Spirit or book through Kayak again."
Cons: "Cancelled my flight at the last second."
Cons: "Try getting charged for your bags only to then get stuck paying even more for your seats because the only ones left. The last available seats where in an exit row and I was forced either to pay extra to check my bags in at the airport or choose and pay for the last available seats. Either way they squeezed every last penny out of us."
Cons: "i had to pay my on board luggage, the chair doesn't reclinate, no food, no intertainment and the price was not that cheap to justify all of these down sides"
Pros: "Nothing really. Uncomfortable, small seats, not smooth flying."
Cons: "My suitcase that cost $80 got broken and I am very upset and would like something done about it. It was the one that was put under the plane. The zipper is now broken and it's all tore up and I am not happy and will no longer fly with spirit unless anything is done to resolve this matter."
Pros: "The crew got us home earlier"
Cons: "We got earlier to the gate but no gate to pull the plane in. Then the wait for luggage was terrible. At 12:30am at night to wait 40 min with children is terrible."
Pros: "The gate agent was very short and snippy at 5:30 am. So, that kind of makes everyone else in a bad mood. Too bad, because nobody was really awake and was looking forward going to the cold North. She could have made it a more pleasant boarding time..."
Pros: "The only thing to like about my flight was Spirit was the cost of the flight availability, but in evaluation the cost just isn't worth it"
Cons: "Spirit does not participate in TSA Pre check, which wasn't communicated during my purchase, which caused me to almost miss my flight due to security. You are required to pay for drinks and food, but the quality is sub par and not worth the price. Seats do not recline , which is not great for a flight longer than two hours."
Pros: "nice flight, crew was very kind"
Cons: "This flight was nice, but the way Spirit did me for my not flight down will make me never to fly Spirit again. Very disappointed with this Airlines and the way I was treated."
Cons: "there is no free luggage. the luggage fee even more than the ticket."
Pros: "-In general with Spirit you know what you're getting. A cheap flight with only the bare bone necessities to get you where you're going. Generally I'm okay with this approach to save a buck or two but this experience tipped me over the edge of never flying Spirit again."
Cons: "To paint a picture before I get into details, public transit broke down so there was a huge rush of passengers for this flight and others, all leaving around the same time of night as the last round of flights from the airport. -The man at the counter said he could not print our boarding passes because the flight was already boarding as it was 30 minutes before doors closed. -We used the terminal and got an error message saying to see someone at the counter, so we went back and talked to another lady at the Spirit counter. She printed our tickets and was even able to check in my last minute checked bag. -No one at Spirit would walk us through security, which I guess is understandable (though a common courtesy on other airlines) when the security line was so long. -By this time the security line was so long after we had fumbled around for 10 extra minutes with the first man at the Spirit counter that we decided to give up. We later found out that they held the doors for 15 minutes because of the long lines at security, information which no one at Spirit ever volunteered for us, which would've allowed us to get on the plane. -There were 3 or 4 other passengers very upset at the counter employees not willing to print their boarding passes for them who could have also made the plane. -We had to get a flight out the next morning to make our international flight from BWI, so we wanted to go get the checked bag back from Spirit. This was by far the best part of the trip, as the woman at baggage was able to confirm my bag had made it on the flight and would be landing in Philadelphia. -To confirm the bag landed and we would be able to pick it up at 9am when our flight landed the next morning, we called the Spirit office at the Philly airport. The woman said to call back at 12:30-12:45 and she would let us know if she had the bag. This was important for us, because if my bag wasn't there I could just pack another for our international trip and deal with finding the lost bag at a later time. -We called 8 times between 12:30 and 1:30 with no response. We also left several voicemails. -At 5am on our way back to O'Hare we were again unable to get ahold of anyone at Spirit in Philadelphia. While boarding our flight to Philly we finally got a hold of someone who said they would go check the office and let us know within 10 minutes. Obviously too late for me to pack another bag, but at least we could plan over the next several hours. Never got a call back, and only received voice mail after attempting contact again several times as our plane prepared for takeoff. -Landed in Philly and what do you know, the Spirit office is closed for most hours of the day, only operating around their scheduled flights. The info. employee at the airport wished us good luck in a hopeless tone. After 45 minutes of panic calling every Spirit phone number we could find, we finally got someone on the phone to come get my bag out of the locked office."
Pros: "Flight cancelled twice on two separate days. Little compassion by the staff. Waiting room at O'hare was filthy, seats ripped with stuffing hanging outl. The discounted price is not worth the inconsistent and terrible service. Eventually rescheduled with another airline."
Pros: "On time, smooth flight, great landing. Hilarious flight attendant who made safety review a lot of fun, I mean, why not!"
Cons: "No big deal but took a while for bags & we were told the incorrect carousel."
Pros: "Price. Non-stop flights"
Cons: "Carry on policy. Website is very user un-friendly. Information received from one part of the company is not honored by another part of the company (especially between web-site and boarding), constant promotion of purchasing items beyond the ticket..ie credit cards, places to stay and go. Of all airline, Spirit is the least customer friendly."
Pros: "Sometimes the boarding is fast."
Cons: "Not enough space, never get window seat unless I pay extra, some employees are rude. Seats don't recline."
Pros: "The trip was good I think they did the Best"
Cons: "I don't like that they allow people with carry-ons larger than the specified sizes. I was careful to follow the guidelines, which were hard to find anyway. I don't like the credit card sales pitch on each flight."
Pros: "Absolutely Nothing. Third world airlines"
Cons: "Greasy seats, cramped overcrowded cabin, dirty diapers in seatback. AWFUL"
Airlines flying from Chicago to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chicago to Michigan
Masks required on board, masks provided on flights from Chicago to Michigan
Social distancing seating
Middle seats unavailable to book on flights from Chicago to Michigan
Testing for antibodies, testing for symptoms for flights from Chicago to Michigan
Waiving of change fees. Search flexible flights from Chicago to Michigan