The flight attendants were very accommodating. One of the flight attendants encouraged me to take advantage of a seat that had more space so that I was more comfortable. Also when I casually talked about how I didn't get to eat before the flight she gave me two of the cinnamon crackers that are offered during the flight. This was very thoughtful and considerate of her. It was the little things and the attendants attention to detail that provided me an excellent experience.
Comfortable and crew was helpful. I'm diabetic and when it was time for my evening meds I was given ample drink to get them down. Crew member checked back to see if I needed more.
From check in to departure every step was excellent. The seat was comfortable, the temperature in the plane was nice. Flight attendants were professional. Espaeially the older lady was so friendly.Over all my trip was excellent.
Boarding procedures antiquated and unorganized. Beverage service incredibly inefficient starting both carts at front of aircraft. Ridiculous-this airline is stuck in 1980.
The atmosphere on the plane was great. It felt current & upscale. Made flying feel special again, not just like I was trying to get from point A to point B.
"Threatening" that they were going to close the boarding doors 20 minutes early when the website says that they close 15 minutes before departure time.
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
Flight was delayed in MN due to having to transport a part to DC, result in our inability to get a rental car. Landed 30 minutes after the rental car places close. Company offered no compensation. All they kept saying was sorry -what happen to costumer service ! Will never fly Sun Country again.
The price was the cheapest option I could find, but still not cheap. Overall service was good - staff was friendly.
The flight was crowded, there was very little overhead room for bags. The staff took, what felt like, a really long time to serve drinks ( there didn't seem to be any sense of urgency - except for First Class, and there was a very limited menu - everything else cost extra). The only food options are an extra cost - is it too much to ask for a bag of pretzels? The only entertainment options are an extra cost. To check a bag is an extra cost. Not really sure what my ticket was paying for, seems like a lot to just sit in a very small, uncomfortable seat.
Its hard to get comfortable in such a small space. It is always my one complaints whenever traveling by plane. the airlines cram way too many seats onto a plane and unless you fly first class, you have to sit uncomfortably for hours at a time.
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