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Book Ace car rentals in Long Beach

Fri 12/23 Pick-up
Noon
Mon 12/26 Drop-off
Noon
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Reviews for Ace in Long Beach

  • All reviews 100%
7.0/10 Good
Based on 16 reviews
  • 7.0
  • 7.2
  • 6.0
  • 6.4

Recent reviews

Most recent
    5.6 Okay
    Compact
    Sep 6 2016
    Car was very damaged up and dirty. Shuttle van was
    Pros: Price. Staff was friendly.
    Cons: Couldn't tell from the confirmation where to pick up the car.Had to call and then wait for a shuttle to pick us up.
    9.6 Excellent
    Economy
    Sep 2 2016
    Pros: Staff were very helpful!
    Cons: added charges, instructions not thorough enough to find car rental.
    10.0 Excellent
    Economy
    Aug 24 2016
    Pros: Employees behind the counter at Long Beach, CA Marriott, very courteous and helpful and pleasant to work with. Service very good.
    4.4 Okay
    Compact
    Jul 25 2016
    Pickup Fail, Staff Rude, Hidden Charges SHAM!
    Pros: The car itself was clean and comfortable; congrats on doing the bare-minimum.
    Cons: My flight was delayed a few hours, which is not uncommon right? I called with the intention of letting them know I would be there at 5pm instead of 2pm, but there was no answer. I figured, I'll just arrive late, after all 5 isn't that late for an airport car rental business. I arrived at Long Beach airport, and asked around and no one had heard of Ace/Allied. There were lots of other car rentals onsite that I could have rented from, but I decided to call the business number for a pick-up shuttle, and luckily someone answered and said the shuttle would be there shortly. It was not. I called 3 more times, about every 20 minutes, and each time, they said they were on their way. After an hour of waiting, I took a taxi to the offsite rental office, which was a 5 minute drive (20 min walk, just past the point of being too far to walk on a hot day with luggage). I arrived as the woman (Erin) was waking out the door. I said, I'm here to pick-up my car. She gave me the worst look and said "We're closed." Shocked, I asked what time they close. "6:00" I look at my watch and said, "It's 6:04." I went on to tell her the only reason I was even late was because I've been waiting an hour for the pick-up shuttle that never materialized. She proceeded to give me a ton of attitude; apparently the business number rings their central location and the people there didn't call her to let her know... which she blamed ME for. Eventually, she agreed to give me the car (I had already paid for), but not without complaining that she would "have to start all the computers again" with a huff, and that she was "doing me a favor by even renting me the car." There were lots of fees not included in the price paid online, so what I had thought was the cheaper option actually ended up costing hundreds more, and was in no way worth the trouble, considering the terrible experience I had with Erin. Save your money and your sanity, and rent from one the of the onsite companies like Enterprise or Budget. I've used them before and they are fantastic. Erin actually left me in tears because she was so mean, which has never happened to me in a customer experience.

Where can I find Ace car rentals in Long Beach?

Long Beach Marriott, Ace car rentals

Address

Long Beach Marriott

Phone

562-420-9100
Ace
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