Reviews for Ace in Long Beach
- All reviews 100%
Mar 6 2017
Quick and easy
Pros: Speedy and friendly customer service. Instructions and rental process were clearly explained. Shuttle to/from the airport to rental office is quick.
Cons: None that I can think of. The process was honestly quick and easy.
Mar 4 2017
Worst Rental Car Experience
Cons: So many problems with this rental it's hard to know where to start. First, having no directions or any idea of where this place was (not located at airport but at a Marriott a mile away). Then we booked for a 6:00am drop off through kayak but upon picking up the car were notified that they do not open till 7 which is when our flight left. The desk agent said that the airport doesn't take long to get through so if we could switch to 6:30am they would come in early. Once we were given our car we were told "the seat is kinda broken and doesn't recline at all" which meant we had to drive completely upright. It might not seem like a big deal but gets uncomfortable very fast, especially for someone taller (I'm 6'2"). When we came back to drop the car off we got there at 6:15am and waited till 6:35am. No one showed up. We finally asked Marriot to give us a ride, which they kindly did. We got to the airport rushed through security and missed our flight. The attendant said the information we were given was wrong and would have had to be at the gate at 6:30am at the absolute latest. We then had to catch the next flight 9 hours later. When I called Ace asking if we could come back and use the car for a few more hours they said no but we could pay for a new rental. I explained how this situation happened and they said they were there that morning at 6:15am which was completely false. I asked for a refund and got nothing. Horrible customer experience at every turn.
Feb 23 2017
Cons: Reserved a car with unlimited mileage only to find out that it's not unlimited. There were hidden charges along with no signage of where to pick up or drop off the car.
Sep 6 2016
Car was very damaged up and dirty. Shuttle van was
Pros: Price. Staff was friendly.
Cons: Couldn't tell from the confirmation where to pick up the car.Had to call and then wait for a shuttle to pick us up.