Reviews for Hertz in Long Beach
- All reviews 100%
- 7.0
- 8.3
- 8.0
- 7.3
Recent reviews
Most recent
8.0 Good
Intermediate
Sep 16 2016
Nice clean car
Pros: Car was very lean and easy to locate
10.0 Excellent
Intermediate
Sep 6 2016
Much better than last time!
Pros: At the end of August, there was no line at the Long Beach Airport Hertz counter. The person who processed my rental was courteous, efficient and best of all, quick about it. A complete "180" from my experience with them a month earlier. After that, I'd vowed not to go there again, but gave them one more chance when their deal beat all others for a one day visit when I only needed a car for a few hours. Now I'm glad I did. The car was clean (except for some unpleasant perfumey smell) and ran well.
Cons: My previous experience a month earlier was a nightmare. I'd already missed a flight and was short on time for a one day visit of my mom in the hospital. They evidently had run out of the most popular sizes of cars (I never do mind that, I'm usually happy with an upgrade in size/vehicle.) But they had a couple there who were unhappy, and took no less than 20 minutes to explain the situation to them (why they didn't get the car they wanted, where to complain, how to complain, etc.), while the line stacked up with people who just wanted to get out of there, like me. When there were two people at the counter and looked like there was hope to get served, one would disappear into the back -- and not return. Then another person would show up and it'd happen all over again. I think it was over 45 minutes till I got my car.
10.0 Excellent
Standard
Apr 2 2016
Great experience
Pros: Very efficient pick up and drop off.no high pressure insurance/equipment upgrade. Clean car
10.0 Excellent
SUV
Jan 17 2016
Pros: Fast easy and cheap