Reviews for Hertz in Long Beach
- All reviews 100%
Apr 18 2017
Difficult and inconvenient pick up
Pros: The car itself was great
Cons: I had requested that my car be ready at 10:00 am. I got my luggage and got to the Hertz desk at 10:15. I didn't get my car until 11:15. I had asked how long it should take to pull my car up and I was told 10 minutes. It took an hour. When I asked why it took so long, I was told that she didn't know, but that the car wash had been broken so they had to wash cars by hand. Even if that was the case, it would have been nice to be warned about the wait instead of being told it would be 10 minutes. I had a meeting to get to that I was late for because of this wait. Additionally, I had accidentally marked my drop off date for Monday, April 17th. My flight was actually on the 16th. So, when I was picking up the car I asked if there was any way I could get a refund for the additional day that I wouldn't need the car. I was told there was no way through a pre-paid booking. I asked what the benefit of pre-paying was then, and was there really wasn't one. So, I won't pay in advance in future bookings.
Apr 15 2017
Pros: nice driving car good gas milage
Cons: did knot like where the gas indicator was located. could not see it during daylight
Apr 14 2017
Pros: Pickup and drop off were quick and simple enough. Car was very clean. Comfortable enough for the basic price.
Cons: End price was more than double my first inquiry. Maybe prices climb when the stay gets closer? I really don't think it should cost $80 to rent an economy car for 25 hours. I would have been happy if it were a more fair value, around $30.
Apr 13 2017
Horrible Pick Up service
Pros: Drop off was easy, The car was great.
Cons: We had to wait over an hour for our car. We booked thru a third party a third party (Kayak) and noticed those of us who booked this way had to wait for our vehicle because "there wasn't any" but those who booked direct were given cars immediately. Strange. Also, for an FYI we were told the car insurance you buy thru the third party provider is useless and will not provide coverage if anything happens. Not sure where the truth lies on this issue.