Book Hertz car rentals in Long Beach

Cons: I requested to pickup a car at Long Beach Airport, which I've done before. This time when I arrived at the Hertz counter I found out that my reservation was booked for a different Hertz location in downtown Long Beach. I didn't even realize the pickup address on my reservation was NOT the airport. I had to take a Lyft from the airport to the downtown Hertz location 25 minutes away. This location was in a large multi-unit building and was difficult to find. I requested to change my return location so that I could return the car to the airport at the end of my trip, which was an additional approx $35 dollar fee. When I request a car reservation at a specific airport, that means AT THE AIRPORT, not some far away off airport location. I'm not sure if Hertz or Kayak is to blame for this confusion, but it was very inconvenient.

Cons: I reserved a car and paid for the rental two weeks prior to what was supposed to be my family vacation. We arrived 25 minutes before the scheduled pick up time in anticipation of other customers and to fill out forms. We waited for an hour and half and they did not have a vehicle for us. My family and I had to cancel our vacation due to this. The manager Mike was apologetic and said we will get a full refund since it was an error on their part. It has been two weeks and I have not received the refund. I contacted Hertz customer service and was attended to by a service representative with a bad disposition and she did not allow me to explain what occurred. She told me that Hertz does not issue refunds and she hung up on me.

Cons: The hours on my reservation were for the hours that they were closed. Yet they still let me reserve it. When I went to pick up it was closed. Awful way to do business

Cons: Pre-paid with a defined usage, which included hourly charges for going over a day threshold. When I turned the car in, the amount computed was less than the pre-payment, and I have a receipt to this effect. Hertz then generated a final bill and turned the amount I had over paid into a charge, thus zeroing out the account. Really? My over payment is now a charge. I am incredulous and will call during business hours to dispute this. Total nickel and dime and low price guarantee is not honored.

Cons: The walk to where the vehicles were located in the parking structure around the corner from the office.

Cons: Where do I start? I reserved my car online. I arrive at the Long Beach airport and go up to the Hertz counter, they said your reservation isn't here, it's at our other location. I said oh, that wasn't on my reservation confirmation, but ok. Do you have a shuttle, I asked? No, you have to take a taxi. Ok, so I hop in a Lyft, call the other location just to confirm they have my reservation, and the guy goes, uhhh... let me see if we still have a car for you as I'm in a taxi on my way over there. He gets back on the phone and says, we gave your car away, we don't have any other cars to give you. I was like, what?? You gave my reservation away? How can you do that, I already paid for it? He goes uhhh, sorry sir. I'm sitting here like you must be kidding me. Anyway, he tells me to go back to the airport Hertz, because they have a car for me there. So I go back to where I came from, and speak to the manager. Blanking on her name, brown hair, talks with a little bit of an accent. Anyway, tell her my story, and she goes, we have no cars, I can't help you. I'm like, you're the manager and you're telling me you gave away my car and you're not going to do anything about it?! Seriously?! She had a look on her face like she could absolutely care less about the situation. Not only did she not do anyrhing about it, she didn't even try. She didn't try to remedy the situation, didn't trt to help me out any one bit. Sat there doodling on some paper while I was now running short on time to a meeting. Then I asked her if she could refund me, and she said she couldn't. The whole situation was mind boggling. I run a bunch of sales teams throughout the US and if I had one employee like this, they would be gone in a heart beat. It's situations like this when you lose the business and never get it back. She was absolutely awful. In the end, I went right over to Avis and the gentleman not only accomodated my needs, he gave me a nice discount on my rental because he had witnessed how unruly the Hertz people were. Think twice about going to Hertz, there are way better companies out there.

Cons: Prepaid for an SUV rental to seat 7. Arrived and they didn't have an SUV available to seat 7. Tried to convince me I didn't have that many passengers. Was able to get an SUV next door at Avis. Supposed to be getting a refund from Hertz but haven't received confirmation of that which was promised after spending more than an hour on hold with Customer Service and having to spell my last name "Jackson" six different times. Who knows if I'll ever get my money back.

Cons: Line to pick up and drop off was a bit slow. Wanted to have the $200 hold place on a credit card but wasn't given the option. Just a minor inconvenience since the hold was placed on my debit card.

Cons: Everything else. 1. I rented (thought I was renting) from SNA John Wayne Orange County airport. This is the airport I flew into. When I got to Hertz, they couldn't find my reservation. Wasted 20 min with my oversized bags just to figure out the car was booked at long beach airport 30 min away. 2. Hertz could not change my reservation to sna because I booked through kayak 3. I returned the car 1 day early. Hertz could not refund, rebate or credit me, because I booked through Kayak. Kayak support was not available. 4. I wanted to return the car to Sna as opposed to Long beach airport. I could not because i booked through Kayak so Hertz wouldn't do anything for me. I tried to call Kayak and no one available

Cons: I reserved the rental you guys took my money and didn't have a car available for me to rent. I had the worse time trying to cancel and still haven't got my money back. NEVER AGAIN I'm extremely unhappy. Customer service is HORRIBLE. They gave me the run around and had an attitude with me like I took there money.

Cons: Requested Chrysler but got Nissan Altima

Cons: The drop off location was a little clunky, it was hard to know where to leave the car and once parked, what to do - you had to find the kiosk, bring your keys (we left them in the car) and note your miles to relay to the attendant. Not the biggest deal, but def not clear.

Cons: Nothing

Cons: As mentioned before, they refused to explain the upcharge on my bill and where/why it occurred. I was not under the impression that I upgraded my vehicle at any point.

Cons: Car was not full of gas when we picked it up which made it difficult to predict how much we needed for our trip and we ended up spending excess money on gas.

Cons: They told when I got there that they didn't have any more cars and that they would not honor my reservation. Very unhelpful in finding me other options. Took no responsibility. Sick!

Cons: Booked a car Thursday morning for Saturday for the day. Was called after most places were closed on Friday night and was told that if I returned the car when noted when I paid for it in advance - I would be charged for an additional two days. Asked to cancel - had to call some other customer service number to process it - tried two different numbers - finally got a customer service rep - she told me if I cancel I'd have to pay a cancellation fee - even though they couldn't actually deliver on the deal I paid for. After an hour of back and forth finally got a manager to cancel - but why let me book a car for a timeframe that's not actually possible?? Why make me sit and argue on the phone for an hour to get a refund for a service that couldn't be provided? And now I also don't have a car for when I needed - and they didn't tell me until it's too late to book somewhere else.

Cons: Everything was perfect!

Cons: Long wait time (not considerate of windy weather) Did not get the car booked: did get a big SUV instead of a minivan but scarified the trunk space for the same. Strolled did not fit

Cons: I waited in line for over an hour to pick up my reserved car. When I arrived, there were three people in front of me and one person working the counter. Similarly, it took more than 20 minutes on my return just to get into the lot. The Hertz employees were moving around other cars and made me wait at the entrance while they did so. As I was only anticipating parking, dropping the keys in the express return, and walking to the terminal (rental return is literally 200 feet from check-in at LGB), this half hour delay caused some concern that I might miss my flight.

Cons: I didn't think it was easy to understand the renal agreement.how about making it easier?

Cons: some extra HP will not hurt

Cons: It smelled like vodka and vomit even with the windows all the way down.

Cons: I did not like that Hertz had to run a credit check because I had pre paid with a debit card. They already had my money. I was also ambushed by a $200 deposit they did not disclose up front. Long wait to actually get the car.

Cons: Had to wait 25 minutes to get to the counter to get the contract and keys. Understaffed office. Return instructions confusing.

Cons: forgot to gas up...

Cons: I had requested that my car be ready at 10:00 am. I got my luggage and got to the Hertz desk at 10:15. I didn't get my car until 11:15. I had asked how long it should take to pull my car up and I was told 10 minutes. It took an hour. When I asked why it took so long, I was told that she didn't know, but that the car wash had been broken so they had to wash cars by hand. Even if that was the case, it would have been nice to be warned about the wait instead of being told it would be 10 minutes. I had a meeting to get to that I was late for because of this wait. Additionally, I had accidentally marked my drop off date for Monday, April 17th. My flight was actually on the 16th. So, when I was picking up the car I asked if there was any way I could get a refund for the additional day that I wouldn't need the car. I was told there was no way through a pre-paid booking. I asked what the benefit of pre-paying was then, and was there really wasn't one. So, I won't pay in advance in future bookings.

Cons: did knot like where the gas indicator was located. could not see it during daylight

Cons: End price was more than double my first inquiry. Maybe prices climb when the stay gets closer? I really don't think it should cost $80 to rent an economy car for 25 hours. I would have been happy if it were a more fair value, around $30.

Cons: We had to wait over an hour for our car. We booked thru a third party a third party (Kayak) and noticed those of us who booked this way had to wait for our vehicle because "there wasn't any" but those who booked direct were given cars immediately. Strange. Also, for an FYI we were told the car insurance you buy thru the third party provider is useless and will not provide coverage if anything happens. Not sure where the truth lies on this issue.

Cons: poor customer service... poor communication on the part of you and the rental company because they are not even open on the drop off date so they were trying to charge me for an additional day. you need to communicate with them properly because your customers shouldn't leave the facility feeling as they've just been ripped off. i prepaid and was told there were going to be additional charges. i'll never use you again for anything.

Cons: Waited an hour and a half to get a car. Person working behind the counter was unable to pronounce my name, which is understandable as I have a unique name, but then made a joke about calling me Linda to make the process easier. Might have been funny on a day when I hadn't been waiting for so long. The car had clearly been smoked in before I received it. Found the whole process really frustrating and surprising for Hertz.

Cons: and our drop off at the airport was poorly handled with no one to direct. It was a DIY dropoff, which I've never experienced at an airport lot. They were understaffed.

Cons: They clearly overbooked and did not have enough cars. I reserved in advance, and still had to wait 30 mins to get my car. Many other customers were pretty upset.

Cons: Hertz has horrible customer service whether you are contacting the main line or an individual office. In fact, they don't practice any type of customer service.

Cons: Car we were supposed to have had an expiring registration so we had to sit in the office from 8am-10:30am waiting for another vehicle. Unacceptable. I will never use Hertz again. Avis/Alamo, etc. will be glad to take my biz.

Cons: Debit card charged. Credit checked and credit score impacted. Did not receive rental. Waste of my time. Kayak shouldn't accept this.

Cons: Car smelled strongly of cigarette smoke. Also found old gum underneath the front seat.

Cons: THe first car rental facility we were going to never told us they were closing before our pick up time, and when I called to confirm the pick up after they told me they were closed, they let me know they didn't have a car. We were on our way to the facility and had to go back to the airport and try our luck there. We ended up getting the price we originally agreed on and a car from a different hertz, but not without a lot of talking to people on the hertz 800 number and waiting on hold. I think the hertz company needs to reevaluate some policies and work better to inform their customers before I will rent from them again.

Cons: Long line, yet there was about 8 staff members

Cons: They didn't have a car ready for me. I waited for almost 2 hours before I got a car. It was terrible. What was the point of me even making a reservation and paying $60 in advance? I will never do this again.

Cons: There was poor communication about the facility being closed in the drop off day so had to pay extra to drop off at the airport. This was very frustrating since I hadn't budgeted for added expense.

Cons: After "taxes and fees" we ended up paying the same as we would have going straight through Hertz. Really no point using a 3rd party site if there is no advantage using it.

Cons: We should not have been able to create our reservation as it was accepted since the downtown office was closed for our scheduled return time and it would have cost us an additional day in fees to do so.

Cons: Poor CRM

Cons: I never got a car! And Hertz never called me back! I had to take a $200 Uber to get to my desntation. I tried to rent for another Hertz, no car there either!

Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.

Cons: Nothing.

Cons: My previous experience a month earlier was a nightmare. I'd already missed a flight and was short on time for a one day visit of my mom in the hospital. They evidently had run out of the most popular sizes of cars (I never do mind that, I'm usually happy with an upgrade in size/vehicle.) But they had a couple there who were unhappy, and took no less than 20 minutes to explain the situation to them (why they didn't get the car they wanted, where to complain, how to complain, etc.), while the line stacked up with people who just wanted to get out of there, like me. When there were two people at the counter and looked like there was hope to get served, one would disappear into the back -- and not return. Then another person would show up and it'd happen all over again. I think it was over 45 minutes till I got my car.

Cons: Car was not clean inside. Food and dust in cup holders and on floor. Drop off was a little confusing.