Reviews for Hertz in Long Beach
- All reviews 100%
Oct 10 2016
Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.
Oct 10 2016
AWESOME AWESOME AWESOME!!
Sep 16 2016
Nice clean car
Pros: Car was very lean and easy to locate
Sep 6 2016
Much better than last time!
Pros: At the end of August, there was no line at the Long Beach Airport Hertz counter. The person who processed my rental was courteous, efficient and best of all, quick about it. A complete "180" from my experience with them a month earlier. After that, I'd vowed not to go there again, but gave them one more chance when their deal beat all others for a one day visit when I only needed a car for a few hours. Now I'm glad I did. The car was clean (except for some unpleasant perfumey smell) and ran well.
Cons: My previous experience a month earlier was a nightmare. I'd already missed a flight and was short on time for a one day visit of my mom in the hospital. They evidently had run out of the most popular sizes of cars (I never do mind that, I'm usually happy with an upgrade in size/vehicle.) But they had a couple there who were unhappy, and took no less than 20 minutes to explain the situation to them (why they didn't get the car they wanted, where to complain, how to complain, etc.), while the line stacked up with people who just wanted to get out of there, like me. When there were two people at the counter and looked like there was hope to get served, one would disappear into the back -- and not return. Then another person would show up and it'd happen all over again. I think it was over 45 minutes till I got my car.