Book Hertz car rentals in Long Beach

Cons: The drop off location was a little clunky, it was hard to know where to leave the car and once parked, what to do - you had to find the kiosk, bring your keys (we left them in the car) and note your miles to relay to the attendant. Not the biggest deal, but def not clear.

Cons: Nothing

Cons: As mentioned before, they refused to explain the upcharge on my bill and where/why it occurred. I was not under the impression that I upgraded my vehicle at any point.

Cons: Car was not full of gas when we picked it up which made it difficult to predict how much we needed for our trip and we ended up spending excess money on gas.

Cons: They told when I got there that they didn't have any more cars and that they would not honor my reservation. Very unhelpful in finding me other options. Took no responsibility. Sick!

Cons: Booked a car Thursday morning for Saturday for the day. Was called after most places were closed on Friday night and was told that if I returned the car when noted when I paid for it in advance - I would be charged for an additional two days. Asked to cancel - had to call some other customer service number to process it - tried two different numbers - finally got a customer service rep - she told me if I cancel I'd have to pay a cancellation fee - even though they couldn't actually deliver on the deal I paid for. After an hour of back and forth finally got a manager to cancel - but why let me book a car for a timeframe that's not actually possible?? Why make me sit and argue on the phone for an hour to get a refund for a service that couldn't be provided? And now I also don't have a car for when I needed - and they didn't tell me until it's too late to book somewhere else.

Cons: Everything was perfect!

Cons: Long wait time (not considerate of windy weather) Did not get the car booked: did get a big SUV instead of a minivan but scarified the trunk space for the same. Strolled did not fit

Cons: I waited in line for over an hour to pick up my reserved car. When I arrived, there were three people in front of me and one person working the counter. Similarly, it took more than 20 minutes on my return just to get into the lot. The Hertz employees were moving around other cars and made me wait at the entrance while they did so. As I was only anticipating parking, dropping the keys in the express return, and walking to the terminal (rental return is literally 200 feet from check-in at LGB), this half hour delay caused some concern that I might miss my flight.

Cons: I didn't think it was easy to understand the renal agreement.how about making it easier?

Cons: some extra HP will not hurt

Cons: It smelled like vodka and vomit even with the windows all the way down.

Cons: I did not like that Hertz had to run a credit check because I had pre paid with a debit card. They already had my money. I was also ambushed by a $200 deposit they did not disclose up front. Long wait to actually get the car.

Cons: Had to wait 25 minutes to get to the counter to get the contract and keys. Understaffed office. Return instructions confusing.

Cons: forgot to gas up...

Cons: I had requested that my car be ready at 10:00 am. I got my luggage and got to the Hertz desk at 10:15. I didn't get my car until 11:15. I had asked how long it should take to pull my car up and I was told 10 minutes. It took an hour. When I asked why it took so long, I was told that she didn't know, but that the car wash had been broken so they had to wash cars by hand. Even if that was the case, it would have been nice to be warned about the wait instead of being told it would be 10 minutes. I had a meeting to get to that I was late for because of this wait. Additionally, I had accidentally marked my drop off date for Monday, April 17th. My flight was actually on the 16th. So, when I was picking up the car I asked if there was any way I could get a refund for the additional day that I wouldn't need the car. I was told there was no way through a pre-paid booking. I asked what the benefit of pre-paying was then, and was there really wasn't one. So, I won't pay in advance in future bookings.

Cons: did knot like where the gas indicator was located. could not see it during daylight

Cons: End price was more than double my first inquiry. Maybe prices climb when the stay gets closer? I really don't think it should cost $80 to rent an economy car for 25 hours. I would have been happy if it were a more fair value, around $30.

Cons: We had to wait over an hour for our car. We booked thru a third party a third party (Kayak) and noticed those of us who booked this way had to wait for our vehicle because "there wasn't any" but those who booked direct were given cars immediately. Strange. Also, for an FYI we were told the car insurance you buy thru the third party provider is useless and will not provide coverage if anything happens. Not sure where the truth lies on this issue.

Cons: poor customer service... poor communication on the part of you and the rental company because they are not even open on the drop off date so they were trying to charge me for an additional day. you need to communicate with them properly because your customers shouldn't leave the facility feeling as they've just been ripped off. i prepaid and was told there were going to be additional charges. i'll never use you again for anything.

Cons: Waited an hour and a half to get a car. Person working behind the counter was unable to pronounce my name, which is understandable as I have a unique name, but then made a joke about calling me Linda to make the process easier. Might have been funny on a day when I hadn't been waiting for so long. The car had clearly been smoked in before I received it. Found the whole process really frustrating and surprising for Hertz.

Cons: and our drop off at the airport was poorly handled with no one to direct. It was a DIY dropoff, which I've never experienced at an airport lot. They were understaffed.

Cons: They clearly overbooked and did not have enough cars. I reserved in advance, and still had to wait 30 mins to get my car. Many other customers were pretty upset.

Cons: Hertz has horrible customer service whether you are contacting the main line or an individual office. In fact, they don't practice any type of customer service.

Cons: Car we were supposed to have had an expiring registration so we had to sit in the office from 8am-10:30am waiting for another vehicle. Unacceptable. I will never use Hertz again. Avis/Alamo, etc. will be glad to take my biz.

Cons: Debit card charged. Credit checked and credit score impacted. Did not receive rental. Waste of my time. Kayak shouldn't accept this.

Cons: Car smelled strongly of cigarette smoke. Also found old gum underneath the front seat.

Cons: THe first car rental facility we were going to never told us they were closing before our pick up time, and when I called to confirm the pick up after they told me they were closed, they let me know they didn't have a car. We were on our way to the facility and had to go back to the airport and try our luck there. We ended up getting the price we originally agreed on and a car from a different hertz, but not without a lot of talking to people on the hertz 800 number and waiting on hold. I think the hertz company needs to reevaluate some policies and work better to inform their customers before I will rent from them again.

Cons: Long line, yet there was about 8 staff members

Cons: They didn't have a car ready for me. I waited for almost 2 hours before I got a car. It was terrible. What was the point of me even making a reservation and paying $60 in advance? I will never do this again.

Cons: There was poor communication about the facility being closed in the drop off day so had to pay extra to drop off at the airport. This was very frustrating since I hadn't budgeted for added expense.

Cons: After "taxes and fees" we ended up paying the same as we would have going straight through Hertz. Really no point using a 3rd party site if there is no advantage using it.

Cons: We should not have been able to create our reservation as it was accepted since the downtown office was closed for our scheduled return time and it would have cost us an additional day in fees to do so.

Cons: Poor CRM

Cons: I never got a car! And Hertz never called me back! I had to take a $200 Uber to get to my desntation. I tried to rent for another Hertz, no car there either!

Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.

Cons: Nothing.

Cons: My previous experience a month earlier was a nightmare. I'd already missed a flight and was short on time for a one day visit of my mom in the hospital. They evidently had run out of the most popular sizes of cars (I never do mind that, I'm usually happy with an upgrade in size/vehicle.) But they had a couple there who were unhappy, and took no less than 20 minutes to explain the situation to them (why they didn't get the car they wanted, where to complain, how to complain, etc.), while the line stacked up with people who just wanted to get out of there, like me. When there were two people at the counter and looked like there was hope to get served, one would disappear into the back -- and not return. Then another person would show up and it'd happen all over again. I think it was over 45 minutes till I got my car.

Cons: Car was not clean inside. Food and dust in cup holders and on floor. Drop off was a little confusing.