Reviews for Avis in Long Beach
- All reviews 100%
May 31 2017
I'll never use Avis again.
Cons: I received a confirmation phone call the day before travel and spoke with a gentleman at the rental location and gave him my flight information and confirmed that I would be there. He told me there was no airport shuttle and to take an Uber. My flight was on time and I jumped in an Uber and arrived at my rental location at 12:05 (my pick up was at 12:00). The doors to the office were locked and the security guard came over to let me know that it was closed. The location was closed, the guy left early and woull not be back. Now I was stranded in the middle of Santa Anna with my bags after traveling 10+ hours across the country. I contacted Avis customer service and was told that they could not help me because the location was closed and there were no other cars in orange county. The only option was to take an Uber to the Long Beach airport to pick up a car. He offered to give me my same rate. Ha, what a joke! That's all you're going to do for me is guarantee the same rate but I have to take an Uber to another airport? Are you kidding me? Totally unacceptable and horrendous customer service. Needless to say, I was stranded because it was memorial day weekend and there were no cars available with any company. This ruined my trip before it could even get started. Nice work avis.
May 4 2017
Only thing missing was a map
Pros: All the service was excellent - on the phone, making a reservation change, pickup and dropoff
Cons: I needed a road map, there was nothing available for me, very disappointing
Feb 12 2017
Pros: The driver's seat was stained. Otherwise, it was a great car
Jan 30 2017
Good Customer Service
Pros: Good experience. Friendly people. Quick response. Good quality vehicle.