Reviews for Budget in Long Beach
- All reviews 100%
Apr 21 2017
Pros: LGB is a very easy airport at which to pick up and drop off a rental vehicle. BUDGET falls into this category also.
Cons: On dropping off the car, I asked if the road tolls device available in the car would be charged by Budget or separately (and if separately, by whom?) and I was not given a satisfactory answer. I live abroad and cannot spend time contacting the road toll services website as I was advised to do by the Budget representative at Drop Off.
Apr 12 2017
Pros: Seats badly stained;stank of cigarette smoke
Mar 20 2017
Don't even bother trying to call them - they'll ne
Pros: Excellent in-person customer service and great car!!!
Cons: I had called many times to try to extend my rental another day and no one ever answered the phone or called me back. And don't forget your personal keys on your rental keychain! I made this mistake and called over 15 times and no one ever answered the phone, and I left multiple voice messages and after a week no one ever called me back! Thank goodness I was local so I drove to the location and they had my keys in a big bag of "lost" keys. I asked if they EVER call people back when they receive voicemails and they just said they're busy. So basically if I wasn't able to pick them up I would have never gotten my keys back! This customer service issue should be addressed because this is an airport rental location meaning most people who rent from here would never get their keys back if they forgot them on their rental car keychain. When I called the general customer service number they said all I could do was submit a complaint online.
Mar 17 2017
Cons: We reserved a car earlier in the day and when we arrived they only had a 12-passenger van! Luckily Avis was in the same building and we were able to get a car. It reminded me of the Jerry Seinfeld car reservation episode. "Anybody can take a reservation...the important thing is to hold the reservation."