Reviews for Budget in Long Beach
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Mar 20 2017
Don't even bother trying to call them - they'll ne
Pros: Excellent in-person customer service and great car!!!
Cons: I had called many times to try to extend my rental another day and no one ever answered the phone or called me back. And don't forget your personal keys on your rental keychain! I made this mistake and called over 15 times and no one ever answered the phone, and I left multiple voice messages and after a week no one ever called me back! Thank goodness I was local so I drove to the location and they had my keys in a big bag of "lost" keys. I asked if they EVER call people back when they receive voicemails and they just said they're busy. So basically if I wasn't able to pick them up I would have never gotten my keys back! This customer service issue should be addressed because this is an airport rental location meaning most people who rent from here would never get their keys back if they forgot them on their rental car keychain. When I called the general customer service number they said all I could do was submit a complaint online.
Mar 17 2017
Cons: We reserved a car earlier in the day and when we arrived they only had a 12-passenger van! Luckily Avis was in the same building and we were able to get a car. It reminded me of the Jerry Seinfeld car reservation episode. "Anybody can take a reservation...the important thing is to hold the reservation."
Feb 22 2017
Pros: Great gas mileage
Cons: Took an hour in lines to get our rental
Jan 5 2017
Pros: The person who checked us back in at drop-off was incredibly kind and friendly. Drop off was easy. I love how close the cars are to the airport when you have 4 people, 2 carseats, and a bunch of stuff.
Cons: Car was very grubby and smelled funny on pickup. I recognize it was the holidays and they were moving a high volume of cars but there were flecks of food all around the front of the vehicle. Kia Soul was my only option without upgrading (despite the booking indicating a sedan was the likely car) and there was essentially NO trunk for 4 people's luggage.