Reviews for Budget in Long Beach
- All reviews 100%
Based on 41 reviews
Oct 17 2016
Cons: Cleanliness of the vehicle.
Sep 15 2016
Maintenance and cleanliness
Cons: The Car is not clean, and two tires had a low pressure
Sep 14 2016
Car was not available, so had to pay more to get a
Pros: Checkout was smooth. Car was clean and ran well
Cons: Not getting the car that I had booked. Having to pay extra for the car because the car size I had booked was not available.
Aug 23 2016
Pros: Clean car, small hold on credit card.
Cons: Long wait in line, counter person gave me wrong space for car and wrong color making me go back and wait in the long line again, no clear direction on return, had to check in with a guy outside and then go inside to check out with another person. Excessive, especially for people needing to catch a flight.
Aug 18 2016
No one at the Budget counter
Cons: Every other rental agency was present at 10:05, except the one I had the misfortune of reserving, Budget. They told me they leave at 10. Long Beach is a tiny 10 gate airport, we were the last flight in and everyone else knew about it. Why do they take my flight info if not to see that my 25 minute delay would inconvenience them 5 blessed minutes?!? No one else had cars. It ruined my trip. Ten other people were also stranded. Never again.
Aug 8 2016
Convenient and fast checkout
Pros: Easy to get the car. No line and small lot. Always easy to rent a car in long beach
Cons: The high taxes on rental cars in California. Having to go to the office to get a receipt upon returning the car. Most places have portable receipt machines .
Aug 8 2016
Cons: The car sucked. It was gutless, the transmission just plain sucks. The seats were filthy. We had to take it back to a different airport due to flight changes and got hit with $100 charge. Overall, a big rip off. We'll not be doing a rental again. Thanks Budget!
Jul 26 2016
Worst experience renting a car, ever!
Pros: The value was good.... But so much of a headache it almost wasn't worth it. Seriously almost walked out before even speaking to anyone... So slow. So rude. No acknowledgement at all of even being there.
Cons: You have to park in the garage because there's no other parking. All signs in the garage for budget lead to the very bottom corner of the underground lot.... The most inconvenient place, where a desk for Budget or Budget personnel are NOwhere to be found. When u find the lobby, you encounter a single employee for Budget who moves slower than molasses. And if you have a customer ahead of you, like I did, you might end up waiting 30min before even getting to speak to someone. Btw... You get charged for parking after 20min, and Budget will NOT validate. Wtf? Car wasn't even cleaned.
Jul 18 2016
Rent A Wreck
Pros: Access from the airport
Cons: Body damage to car Internal damage to car Cigarette lighter did not work for charging phone Car was dirty
Jul 15 2016
Pros: Drop off was very easy.
Cons: Waited 15 minutes in line to pick up car. 2 people behind me in line were told there were no cars available even though they had reservations. Outside of car was very dirty.
Jul 12 2016
Pros: Mini van was roomy and comfortable. Staff were pleasant. Check in on return was fast.
Cons: Had to wait over 20 minutes to get to a counter agent. Windows on the van were dirty. Rear gate did not open with the remote control.
Jul 6 2016
Cons: I paid the same price despite turning the car in a full day early.
May 3 2016
Pros: Quick and easy pick up and drop off
Cons: Employees were kind of rude
Apr 14 2016
Unaccommodating for baby transport under 2 yrs old
Cons: We ordered a car-seat. None of the ones they had were operable for a child under 2 years old (i.e. rear facing); our child is 17 months. If we were around town, we would have just faced it forward, but we were trying to drive from LGB Airport to Sherman Oaks to visit family, and it's not worth the risk on the highway to have the seat installed improperly. Budget wouldn't help in any way to try to figure out how to put it in properly, so we wasted over an hour trying to install it properly, and again, no sign of help at all... we finally just returned the car, and had to cancel the road trip portion of the visit - we were going to drive and visit my daughters great-grand-aunt who is 90 years old, and may not be around much longer; needless to say, she was heartbroken to hear we weren't coming to visit.
Apr 5 2016
Cons: Simply didn't have a car. They took the reservation, but they couldn't fulfill it. Didn't call either. Made us go there to hear the news from a counter girl who could barely look up from her phone and apologize.
Mar 1 2016
Pros: They charged me $100 more than my kayak quote and the car didn't even have cruise control
Feb 12 2016
Full size w/o common features, dirty car
Pros: Counter staff was responsive to dirty car (interior and exterior) complaint, compensate for inconvenience.
Cons: Full size car lack basic modern features: bluetooth connectivity, auto up/down windows.
Feb 7 2016
Smooth ride at LBC
Pros: Charged me less than expected (for one day and one hour, instead of two days), very clean car with nearly invisible paint damage already flagged on my form. Easy drop-off. Nice staff at the counter. Extremely convenient location at LBC.
Feb 2 2016
Cons: Lots of additional fees added up to way more than expected, in the end it totalled way way more than the advertised rate. Def wasn't for those on a budget. They automatically charged me for a full tank when I brought it back with a bit more than half a tank and I had to bring it to their attention and ask for a refund. Had I not gone into the office because the person in the lot's machine was broken, I would have been overcharged. I also had to double check the bill. Felt like an attempt to squeeze even more out of me.
Jan 21 2016
Pros: Everything went perfect...I really liked the person helping me at the counter, he checked the vehicle out before he gave it to us and make sure everything was ready...Wonderful service...Please thank him for me..
Cons: No issues at all the report...
Jan 21 2016
Drove an Ashtray for 4 Days
Pros: The car had good fuel economy.
Cons: I've never had such a disgusting and unpleasant driving experience. The vehicle I drove smelled like an unkempt motel ashtray. Ironically, the window sticker indicated that smoking was strictly prohibited in the vehicle and violations are subject to $250 fine. I cannot imagine how many packs of cigarettes must have been burnt through to completely infuse the odor of disgusting, acrid second-hand smoke into every surface of the car. Drivers wheel left my hands smelling like I spent the day playing with cigarette butts.
Dec 27 2015
Gas tank not filled up
Pros: They were open on a Sunday
Cons: The fuel tank was not filled up. They told me it would be a long wait to get the tank filled. Which made it hard to bring back the car back on a 3/8 tank fill. Who does that? Not convenient at all.
Nov 4 2015
Pros: I got a free upgrade and really loved the size and room very nice.