Reviews for Budget in Long Beach
- All reviews 100%
Dec 1 2016
other airports have cheaper cars
Pros: employees are always so nice Lines are short airport is most convenient to the rental place. You only have to walk across street.
Cons: Cost of rental is more than other airports.
Nov 26 2016
Pros: I liked that they were located at the terminal.
Cons: I did not like how the price increased $20 at the time of check out. The price quoted when I booked the reservation said "total", meaning it should have included all of the ridiculous little fees.
Nov 26 2016
horrible customer service
Cons: I made a reservation for a 10 pm pickup. Our flight got in a few minutes late and they were closed when I got to the counter. It would have been nice if someone from Budget stuck around for a few minutes for us OR let us know that they'd be closing at 10 on the dot ahead of time OR gave us a courtesy call to see if we were on our way. They did none of these things. When I contacted customer service they basically said I was out of luck.
Nov 12 2016
Cons: It costs a lot more than what we were quoted. They charged liability insurance even though I declined it. There was 1 employee working and the drop off line was long. By the time I got to the front of the line I was 20 minutes past the agreed upon drop off time. They charged me for another day...and more insurance. Terrible experience.