Reviews for Ace in Puerto Vallarta
- All reviews 100%
Apr 12 2017
Bait and Switch!!!
Pros: Original pricing of $230 per week
Cons: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.
Jan 5 2017
Cons: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
Oct 10 2016
waych out for insurance
Pros: easy location to airport
Cons: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week
Jul 19 2016
Cons: I did not rent the vehicle they wanted to charge me twice the amount