Reviews for Alamo in Cancun
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Feb 23 2017
Pros: Checkout process was smooth
Cons: The car we rented was not available when we arrived, they sent us to the Tulum location (in a tiny SUV where the family hardly fit) and said a mini van would be waiting. We arrived in Tulum and noone there knew anything about our rental and no mini-van was available. Later the same evening a van showed up with 60k kilometers on it, beat up and sounded like the axle was about to fall off. When i returned the car i asked for a discount and they would only take off the price of the 3rd party insurance. Would never rent from them again.
Feb 11 2017
Beware insurance rip off
Pros: Conveniently located. Car clean and size as expected.
Cons: They hook you up with ridiculously low rate ($2 per day) and they rip you off with outrageous insurance ($75 per day). Even the one they say you absolutely have to buy ($35 third party) you might not have to if you have a personal insurance. Do your homework in advance because they are after your money. Total lack of transparency. If you are prepared it is all good.
Jan 22 2017
Pros: Nice car.
Cons: MAJOR hidden fees. Most expensive car rental we have ever had. Lots of taxes and mandatory insurance. Economy car.
Jan 18 2017
Pros: We really needed a minivan but they seemed to be expensive when I checked online. Once we got to the counter, though, they were able to upgrade us to a minivan for a very reasonable cost. The car was fairly new and very clean, with a back-up camera. The staff at the counter and those that unloaded bags and checked over the car were all very courteous and helpful. Both getting the car and returning it were quick and easy. I've rented from a couple of other places in Cancun and service was slow and the cars weren't clean. I travel to Cancun at least once every year and decided on this trip that I will never use another rental place.