Reviews for Alamo in Cancun
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Mar 28 2017
Reserved vehicle not available
Pros: I was offered a larger vehicle at the same price as the level I had reserved.
Cons: Although I was offered a larger vehicle at no extra, my preference was for a fuel efficient SUV as I had a lot of driving to due and was looking to save money on gas.
Mar 28 2017
Pros: Nice staff, easy to drop off and pick up.
Cons: The price quoted was not what I ended up paying. I ended up paying almost double due to having to purchase an insurance required by Mexican law on top of the coverage I already had. Would be nice to know this ahead of time. Also selection of cars could be be updated, (manual windows and no navigation system)
Mar 20 2017
Pros: Everything was great and the best part is the people! This is the best customer service I have ever experienced. So professional, caring and on point!
Mar 19 2017
Watch out for insurance scam
Cons: Place will try to rip you off three times. First they will claim you have to buy mexican insurance even though if you have US car insurance you are covered in Mexico. To get around this they put a $3,200 hold on your credit card. Then they will try to sneak in a full tank of gas. Last they will try and charge your card in dollars which is a awful exchange rate, insist that they charge you in pesos.