Book Ace car rentals in Cancún

Reviews for Ace in Cancún

Recent reviews

Traveler rating

Excellent

3

Good

2

Okay

11

Mediocre

26

Poor

0

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get the carcredit card

car availableper day

car was cleaneven though

shuttle from the airportfriendly staff

car insurancecustomer service

great price

3.6

Pros:Nothing.Cons:I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!Reviewed Aug 16 2019

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2.0

HorribleCons:There wasnt anybody there to attend us. We wasted 30 minutes trying to find somebody that could help us and nobody came. We decided to go to another car rental for us to be able to get out of the airport.Reviewed Aug 29 2017

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2.0

Ace doesn't exist in CancunPros:NothingCons:Why would Kayak offer this company as an option? It doesn't exist in Cancun. We got off the plane expecting to find our reservation waiting and, instead, had to hop onboard an enterprise shuttle. Terrible experience.Reviewed Jun 4 2017

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6.0

Pros:I was informed upon arrival that I would have to pay for additional liability insurance even though at no time was I notified about this prior to rental by either kayak or ace. Insurance has been offered in my past trips to Mexico, but it has never been mandatory like this visit. This increased the price from $2 per day to $31 per day, which obviously substantially changed the cost of the trip.Cons:This issue with insurance could have and should have been made clear by kayak and ace prior to booking.Reviewed Dec 31 2019

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2.0

Cons:I’m still waiting to get my money back, don’t think I will get itReviewed Dec 23 2019

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2.0

Pros:Buena noche, Kayak. Es la peor experiencia de renta de autos. Un robo. Al llegar a Cancun desde la ciudad de Mexico me dirigí a recibir el vehiculo y la arrendadora me dijo que el mismo no podia ser apartado por mas de una hora y el vehiculo que me ofrecian implicaba un pago de mas del 200% de lo que pagué originalmente. Por supuesto rechacé estas condiciones y pedí el rembolso de mi dinero y me comentaron que revisara la devolucion con Ace puesto que el mismo no me lo iban a rembolsar. ¡¿Como es posible pagar $3,400 y que el vehiculo no este disponible y que te propongan darte un vehiculo pagando $6000 mas?! Para hacer un total de $9000?! Un robo sin lugar a dudas. Debido a que no acepté y no usé el vehículo si quiero apoyo para que me indiquen como procede el rembolso de mi dinero, por favor. El malestar es porque llegamos del vuelo mi esposa, mis fos hijos de 10 meses y yo. Necesitabamos el vehiculo para trasladar a mi familia y sin lugar a dudas me quisieron ver la cara con esta renta. Mis datos de contacto son: Celular: 55 1784 0026 - Numero de la Ciudad de Mexico. Correo: rm_jonathan@hotmail.com Buen martes a todos.Cons:Muy mala experiencia porque considero que la arrendadora de autos en Cancun tomó el vehículo que alquilé para rentarlo a un precio mayor que el que yo pagué. No vuelvo a utilizar esta plataforma para renta de autos.Reviewed Dec 31 2019

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2.0

doesnt exist and don tell you!! Send to fox and tPros:Nothing whit ace or fox!!! Very bad everytihing!! ACE NO exist in cancun !!!Reviewed Apr 12 2016

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2.0

Pros:This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.Cons:This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.Reviewed Jan 25 2021

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2.0

never show upPros:nothingCons:be careful with this crappy agency, they never show up at the airport opted for take a regular taxiReviewed Aug 20 2017

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4.0

Service is terriblePros:The car was comfortable, they weren't Ace car rental it was from Fox car rental.Cons:The pickup took forever, I waited over 2 hours to receive my vehicle. Plus the agents try and get the most money out of you. Make sure you ask for the breakdown of the pricing because they wanted to add medical insurance for me when I have my own. Overall I never recommend this company, look elsewhere. I good tip would be to go onto the mainroad on the way to downtown Cancun and find a car rental there. Avoid! Avoid!Reviewed Apr 19 2016

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4.0

Cons:Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.Reviewed Nov 23 2015

review from

5.6

Sticker shotPros:When I rented the car online I decided to call them to ask what was the bottom price with full coverage and I was given an amount but when I got there it was a totally different one and I just didn't have the time and energy to be making phone calls and argue so I started to make business whit the and end up getting the medium level insurance for about 40 dollars more of my total.One thing to mention is that nobody knew who SHE was until somebody told me that it was actually FOX rental who I was getting the car from.Reviewed Dec 21 2015

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• How much does it cost to rent a car from Ace in Cancún?

  On average a rental car from Ace in Cancún costs $1 per day.

• What is the most popular rental car from Ace in Cancún?

  Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Ace in Cancún.

• How many car rental locations does Ace have in Cancún?

  Ace has 1 rental location in Cancún. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes