Book Ace car rentals in Cancún

Cancún, QR, Mexico
Jun 30 — Jul 7
Same drop-off
Cancún, QR, Mexico
Thu 6/30
Thu 7/7

Reviews for Ace in Cancún

Overall Rating3.3 MediocreBased on 36 reviews
Value for money

Recent reviews

Traveler rating
Find reviews that mention:
Cons:Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.Reviewed Dec 27 2019
review fromkayak
Pros:Nothing.Cons:I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!Reviewed Aug 16 2019
review fromkayak
Watch out for hidden insurance costs in Cancun!Pros:Quality of the car was good.Cons:The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!Reviewed Oct 23 2018
review fromkayak
Be ready for the unexpectedPros:After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.Cons:Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.Reviewed Aug 19 2017
review fromkayak
Cons:Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insuranceReviewed Aug 3 2017
review fromkayak
Tried to Scam Me... DO NOT RENT AT ACEPros:Nothing... they are lying cheats... DO NOT Rent From ACE.Cons:Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACEReviewed Jun 18 2017
review fromkayak
Worst car rental everCons:Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.Reviewed Apr 16 2017
review fromkayak
Shady Business Run by Shady PeoplePros:NothingCons:This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.Reviewed Jan 6 2017
review fromkayak
Upsold us a broken navigation systemCons:Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.Reviewed Sep 25 2016
review fromkayak
Terrible experience in CancunPros:Price was attractiveCons:The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.Reviewed Dec 30 2015
review fromkayak
Cons:Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.Reviewed Nov 23 2015
review fromkayak

Where can I find Ace car rentals in Cancún?

Carretera Cancun Chetumal Km22, Ace car rentals


Carretera Cancun Chetumal Km22


Tuesday00:00 - 23:59
Saturday00:00 - 23:59
Wednesday00:00 - 23:59
Friday00:00 - 23:59
Sunday00:00 - 23:59
Monday00:00 - 23:59
Thursday00:00 - 23:59


+52 33 4624 2114

Good to know

Most popular location

Carretera Cancun Chetumal Km22

Most popular car type


Average price


Good deal


Top tips for renting a car from Ace in Cancún

  • 25% of our users found rental cars from Ace in Cancún for $51 or less

FAQs about renting a car from Ace in Cancún