Ace Car Rentals in Cancun from $6/day

6.0 Okay

SUV

Aug 3 2017

Cons: Upfront cost of a required insurance was not disclosed. We found out after the fact that we had to buy 700.00 worth of insurance

2.0 Poor

Minivan

Jun 18 2017

Tried to Scam Me... DO NOT RENT AT ACE

Pros: Nothing... they are lying cheats... DO NOT Rent From ACE.

Cons: Reserved with Months in Advance at a price of U$16 per day for a 2 week rental. Due to plane delays, the shit-show in customs and then NO ACE stand or person in the airport... finally made it to their Office 1:30- 2 hours behind schedule. The slimeball at the counter told me they no longer had my reservation... that they would make a new one and the new price would be U$60 per day with No Insurance Coverage or U$75 per day with full coverage. Decided to go to Hertz.... same day no reservation and full coverage, same car class U$45 per day. Clearly a scam at ACE

2.0 Poor

Standard

Apr 16 2017

Worst car rental ever

Cons: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.

2.0 Poor

Economy

Jan 6 2017

Shady Business Run by Shady People

Pros: Nothing

Cons: This company lied to us about price and availability of cars. They canceled our reservation after we stepped out of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.

2.0 Poor

Compact

Sep 25 2016

Upsold us a broken navigation system

Cons: Bad customer service. No refund when complained about the broken navigation system. Bad customer service. Feel ripped off. Shady company.

3.2 Mediocre

Minivan

Dec 30 2015

Terrible experience in Cancun

Pros: Price was attractive

Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.

4.0 Mediocre

Intermediate

Nov 23 2015

Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency. I had to pay for basic secondary insurance so that i could use my credit card and rent the car.

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