Reviews for Payless in Cancun
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Nov 5 2016
Pros: Good value for the money. Some extra insurance fees which I honestly expected to be hit with at pick up. Not too much or I would have had an issue with it.
Cons: Car interior could have been cleaned better. Vehicle also showing a lot of wear and age. Slow check in process for the vehicle rental counter.
Sep 26 2016
Ask about the fine print
Pros: We got suckered by the cheapo prices that then require you to pay insurance, however the Payless folks were accommodating and helpful. We used two different vehicles through them and were pleased with both.
Aug 6 2016
Rip off artists--don't use this company
Pros: Staff was polite and professional despite our litany of complaints about their company's policies, airport pick up and drop off were smooth, car didn't break.
Cons: We booked on Kayak at a very low rate ($7/day) for a 12 day rental, which I've found is not unusual for car companies with overstock. What was not usual was the in-house insurance rates--$52/day for 90% coverage, which was then discounted to $35/day after we complained. In many years of renting insured cars I've never been charged such a disproportionate rate. Then we were informed the office was closed during our scheduled drop off time (6am), and that we'd have to pay another $30 for the drop off. Then we realized that we were being charged in pesos, with an office exchange rate of 19.5:1, which meant the dollar amounts we discussed would actually be about 6% higher on our credit card statement. The Payless office is 2 km away from the airport, so we felt stuck and went with it, but company policies are clearly designed to draw in customers with low rental prices and then add as much as possible once you're in the office.