Reviews for Payless in Cancun
- All reviews 100%
Mar 9 2017
I will never rent from Payless again
Cons: The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending. I never complain but this was beyond anything I had experienced before. The car we were given did not start after two days and we had to take it back. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting. The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
Mar 8 2017
Pros: Staff was friendly and made pick up and drop off smooth
Cons: Unclear pricing. Advertisement says nothing about the insurance which is required and costs two orders of magnitude more than the rental
Feb 24 2017
Not Great Service
Pros: Staff was friendly
Cons: It took nearly two hours to get our reserved car. There were only two people on line in front of me, both of whom also had a reserved car so it was not a matter of long lines or customers with complicated problems. Also they oversell an overly expensive insurance package.
Feb 19 2017
Pros: People was kind.
Cons: Too expensive for a small car. Price was viven when I was in the place. I asked around and there are better rent a car options. Never rent with payless again.