Reviews for National in Cancun
- All reviews 100%
Feb 2 2017
BRING PROOF OF THIRD PARTY LIABILITY COVERAGE
Pros: Staff was friendly.
Cons: You must bring proof of third party liability coverage if you do not wish to purchase any insurance. Our 9 day rental was to cost US$46.18 through priceline. Since we did not bring proof of third party liability, we paid over US$280. This should be listed under 'important information' in the booking itinerary. Not cool.
Jan 13 2017
The price was 300% more than the online price
Pros: Everyone was nice, the car was perfectly clean.
Cons: I will never rent from National ever again. The price of the insurance (they made us buy it, saying that we HAD to take the minimum insurance by law) made the total price for 10 days to go from $195 to $650! We did not really need a car for our vacation, but I thought that for $200 I would not have to get a cab and we could do some site seeing. Next time I will just catch a cab.
Jan 11 2017
Cancelled my reservation
Cons: I arrived later than the time that I had booked the car for and they had given it away and had no alternatives. I had to go elsewhere and pay a lot more. My fault maybe, but they should be clearer about the policy.
Jan 10 2017
Waited 2 hours for shuttle and paid 50% more than
Pros: Car was clean, and drop off was easy.
Cons: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote. Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.