Reviews for National in Cancun
- All reviews 100%
Oct 10 2016
Deceiving total cost
Pros: Automatic car with USB drives to charge smartphones
Cons: The initially quoted price from Kayak was wrong and completely deceiving. The original kayak price was $196.77 vs. $520.19 total National cost with insurance. Kayak needs to better define the total cost to prevent the unexpected surprise especially when on vacation!
Jul 26 2016
Cons: What Kayak and National fail to tell you is that there is a $20/day mandatory insurance charge. That turns the advertised rate from $5/day to $25/day.
Jul 14 2016
Car wasn't available and lot wasn't in the termina
Cons: We made reservations early in the morning to pick up the car in the evening. When we arrived, we were told that they didn't know if there was a car available or how much it would cost, regardless of what we had reserved online, because they wouldn't honor any reservations not made at least 48 hours in advance. Furthermore, the person at the counter couldn't tell us there were even any cars available or call the lot to find out. So, the solution we were given was to take the shuttle to the lot to find out if there was a car available and what we would be charged. Fortunately, there were numerous other competitors' counters in the terminal that were able to tell us if they had cars to rent and what they would charge us and we ended up renting from Dollar instead.