Reviews for Budget in Cancun
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Feb 8 2017
Nothing Budget about it
Cons: The price online was 6 dollars total I knew it would be much higher but I never expected it to be over $325 dollars for 3.5 days to rent. There's nothing budget about that. The car had to be cleaned when we arrived so we had to wait for that. The car made funny noises and overall just absolutely a disappointment. Would not recommend this company.
Feb 7 2017
Pros: Friendly staff. New cars, and conveniently locayed just outside the airport.
Feb 5 2017
Pros: The car was clean and in good working condition.
Cons: Inaccurate online booking estimate. The price more than doubled at checkout. Poor customer service.
Feb 3 2017
DON'T EVER RENT WITH BUDGET - worst decision of my
Pros: I would have liked the low upfront cost, but the final cost ended up being so much higher that it actually just makes sense to go with a rental car company with better cars, a slightly higher price, and better customer service.
Cons: Choosing Budget rental car for my business trip was the absolute WORST idea I made my entire trip. This is the review I left on the Budget website so that you get a sense of what we had to deal with: It took over an hour for us to pick up the car in Playa del Carmen (despite having made an online reservation), and when it was finally brought around- your staff did a super lenient inspection, simply glancing at the car and then letting us know that it "looked fine to them." We had to tell your staff that the radio wasn't working, to which your staff laughed and came into the car and poked around with a paper clip, saw that it still didn't work, said they would mark the paper accordingly, and sent us on our way. Upon returning the car at the airport in Cancun (without getting into any accidents), your staff at that location decided to do a super thorough inspection- inspecting both the inside, the outside, and even the bottom underside of the car. We were then told that we would be charged for a small scratch on the underside of the car near the tire (where your Playa del Carmen staff didn't even remotely check) as well as for a missing antenna because despite the radio not working and the antenna clearly being missing from the beginning, the Playa del Carmen staff didn't go back and mark the paper like they told us they would for the missing antenna. My biggest problem, however, comes with your staff that I had to deal with on site in Cancun. They were absolutely unqualified and disrespectful. Each time calmly asked them to explain the charges to us, they continued to laugh and speak over us to each other. We asked to speak to a supervisor and were told that we would have to wait another hour because our issue wasn't a priority. None of your staff was able to explain to us why we were being charged and yet we were told that we "had to wait" and were denied access to your company-provided shuttle to get to our flight. I almost missed my flight back to NY because of your staff essentially holding me hostage at your Budget counter for over 45 minutes. My experience with your company was horrendous. Super unprofessional. And I left feeling frustrated having to deal with staff that was overly UNqualified to man a customer service counter. Do you not have customer service training at your company? Do you not have any staff training at your company? Do you know how to run a company? As a business owner myself, it's clear that you don't. I absolutely want to help anyone avoid having such an excruciatingly painful customer service experience with such an incapably-ran joke of a company.