Find reviews that mention:
4.0
Pros:Helpful staffReviewed Jul 1 2021
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2.0
Cons:Daily insurance rate was maybe double the daily rate for the car. Also when I returned there was a small tear in the rubber on the tire and they charged me $100 for a new tire.Reviewed May 20 2021
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2.0
Pros:Drop off was quick and easy & shuttle service was helpfulCons:Waiting time and more employeesReviewed May 9 2021
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2.0
Pros:Literally nothing.Cons:DONT EVER RENT HERE, it’s not actually thrifty it’s Hertz and unless you want to get screwed with whatever price they want to give you then don’t book. Also unless you have a $1500 - $6,000 deposit to leave then don’t even bother. Plus your rental will be at least 3 times what you booked for if they even have a car. Basically they’ll just decide whatever they’re going to charge you like roulette.Reviewed Apr 6 2021
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2.0
Pros:It was a complete fiasco. I spent over 2 hours trying to get the Intermediate SUV I confirmed and rented, and the car rental place WOULD NOT honor the rate quoted, they FORCED ME to agree to an upgrade to the Intermediate SUV for a ridiculous extra amount which I had no choice as they were no other cars available due to high demand in Cancun for those dates. I made my reservation with a lot of time in advance and therefore got the rate you confirmed. I will dispute the difference charged to my Credit CardCons:Include NOT only the type of vehicle but the rental agency CODE with the reservation to avoid this problems in the Future.Reviewed Apr 4 2021
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2.0
Pros:Drop off easyCons:they overcharged me at least doubleReviewed Mar 28 2021
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3.6
Cons:Flexibility , knowledge, I felt that they were giving me a favor for me being there.Reviewed May 19 2019
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5.2
Be warePros:Car was clean and reliable. I had no issues with the car whatsoever.Cons:What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and doneReviewed Aug 23 2018
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2.0
Weren’t able to rent a car!Pros:NothingCons:I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty againReviewed Apr 7 2018
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9.2
Pros:Pick up and drop off take ages. It staff were accommodating and vehicle was greatReviewed Mar 5 2018
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2.0
Fraudulent price scamsCons:I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.Reviewed Mar 31 2017
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10.0
Simple and easyPros:They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was no pressure to buy more insurance. They simply placed the $2500 hold on my card. The car ran fine and we had a great trip! We took lots of pictures when we picked the car up and had no problems with the drop off.Reviewed Mar 27 2017
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