Guest Reviews
Overall Rating
5.4
Okay
Based on 43 reviews
Overall
5.1
Cleanliness
6.3
Comfort
5.6
Pickup/Dropoff
4.6
Value for money
5.1
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Thrifty car rental prices in Cancun
| Economy | $13/day |
| Compact | $14/day |
| SUV | $23/day |
| Mini | $10/day |
Pros
"Great car, nice and clean!."
(in 106 reviews)
"staff very friendly and helpful."
(in 114 reviews)
"Car was clean and decent."
(in 349 reviews)
Cons
"Bad customer service and rude"
(in 109 reviews)
"Everywhere else no cars available."
(in 101 reviews)
"Overcharged my credit card upon return."
(in 49 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
nice car
great car
car available
great price
great experience
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5.2
Be ware
Pros: Car was clean and reliable. I had no issues with the car whatsoever.
Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
review from
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2.0
Weren’t able to rent a car!
Pros: Nothing
Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
review from
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9.2
Pros: Pick up and drop off take ages. It staff were accommodating and vehicle was great
review from
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6.0
Pros: That I had a car to drive around.
Cons: That once I got there my $2 a day rental totaled out to be about $93 a day. The pitched insurance & if I didn't take the insurance, they would need a $3000usd deposit on a credit card. If I did that I wouldn't have been able to use my CC for our trip as I put a $3k spending limit on my card.
review from
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2.0
Nobody at kiosk - reservation not recognized
Cons: Rental agencies seem to have two classes of reservations. The prepaid ones that they take seriously and all the other 3rd party paper ones. I had the latter version and there was no one at the kiosk at the airport when i tried to pick up my car. The other booths told me they left because they had no more cars. Seems my reservation wasnt even considered.
review from
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4.4
Slowest service ever. Waited almost 2 hrs for the car.
Cons: Waited almost an hr before I could fill out paperwork then it took an hour for them to get the car. Then the return process took nearly an hour as well, and all I was doing was returning a normal car with no damage. Neither on pickup or return were they remotely busy, so there was no excuse for the wait.
review from
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2.0
Pros: Easy reservation process
Cons: Outrageously expensive insurance
review from
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4.8
Overpriced insurance makes it not such a deal.
Pros: They had my reservation.
Cons: Quoted price didn't include the mandatory overpriced insurance they force you to get, Which increased the price 30 times what was quoted!
review from
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5.6
Misleading rates
Pros: The car was in very good condition
Cons: The (mandatory) costs of insurance compose 99% of the final price to pay. This was not informed in the reservation page so I was very surprised wh n I got there. The check-in process was extremely slow, it took approximately 1 hour); the currency rate shown in the contract was different to the one shown in the reception; there were a series of abusive clauses in the contract that I had to fight over; and finally, was offered to get off their premises (in the airport industrial lots away from any option as you may imagine) if I did not leave a signed open deposit in case of "felonies" we could have perpetrated. Very dissatisfied with the whole process.
review from
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6.4
Need more friendly staff
Pros: Car was what we needed in size and comfort
Cons: I believe photos needs to be taken before a car is rented and a copy needs to be given to the customer We were told we are going to be charge for a repair of a scratch below the front part of the car. It is a very rare spot and we felt that they were trying to get advantage on us instead of being fair They charge a small amount but we felt that they were trying to get advantage in different waysC
review from
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2.0
I did not rent the car because the insurance price was super high .
Cons: I did not rent the car because the insurance price.
review from
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2.0
Fraudulent price scams
Cons: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
review from
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5.2
Be ware
Pros: Car was clean and reliable. I had no issues with the car whatsoever.
Cons: What I did have issues with was the customer service. Once they had you there if just felt like a scam to get more Money from you and the price doubled when all was said and done
review from
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2.0
Weren’t able to rent a car!
Pros: Nothing
Cons: I reserved a minivan for our family of 6 traveling together. When we arrived at the Thrifty counter, they told me they didn’t have a minivan for me. I said I made a reservation, he told me that since I didn’t prepay for the rental(which I didn’t know was an option) they didn’t have one for me to rent. We then had to scramble and try to find new transportation to/from the airport to our hotel. I will never rent through this website or Thrifty again
review from
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6.0
Pros: That I had a car to drive around.
Cons: That once I got there my $2 a day rental totaled out to be about $93 a day. The pitched insurance & if I didn't take the insurance, they would need a $3000usd deposit on a credit card. If I did that I wouldn't have been able to use my CC for our trip as I put a $3k spending limit on my card.
review from
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2.0
Nobody at kiosk - reservation not recognized
Cons: Rental agencies seem to have two classes of reservations. The prepaid ones that they take seriously and all the other 3rd party paper ones. I had the latter version and there was no one at the kiosk at the airport when i tried to pick up my car. The other booths told me they left because they had no more cars. Seems my reservation wasnt even considered.
review from
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4.4
Slowest service ever. Waited almost 2 hrs for the car.
Cons: Waited almost an hr before I could fill out paperwork then it took an hour for them to get the car. Then the return process took nearly an hour as well, and all I was doing was returning a normal car with no damage. Neither on pickup or return were they remotely busy, so there was no excuse for the wait.
review from
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2.0
Pros: Easy reservation process
Cons: Outrageously expensive insurance
review from
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4.8
Overpriced insurance makes it not such a deal.
Pros: They had my reservation.
Cons: Quoted price didn't include the mandatory overpriced insurance they force you to get, Which increased the price 30 times what was quoted!
review from
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5.6
Misleading rates
Pros: The car was in very good condition
Cons: The (mandatory) costs of insurance compose 99% of the final price to pay. This was not informed in the reservation page so I was very surprised wh n I got there. The check-in process was extremely slow, it took approximately 1 hour); the currency rate shown in the contract was different to the one shown in the reception; there were a series of abusive clauses in the contract that I had to fight over; and finally, was offered to get off their premises (in the airport industrial lots away from any option as you may imagine) if I did not leave a signed open deposit in case of "felonies" we could have perpetrated. Very dissatisfied with the whole process.
review from
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6.4
Need more friendly staff
Pros: Car was what we needed in size and comfort
Cons: I believe photos needs to be taken before a car is rented and a copy needs to be given to the customer We were told we are going to be charge for a repair of a scratch below the front part of the car. It is a very rare spot and we felt that they were trying to get advantage on us instead of being fair They charge a small amount but we felt that they were trying to get advantage in different waysC
review from
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2.0
I did not rent the car because the insurance price was super high .
Cons: I did not rent the car because the insurance price.
review from
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2.0
Fraudulent price scams
Cons: I was very upset that Kayak advertised the rental as being $8. We reserved the car at this price, and arrived in Cancun to be surprised with a whopping amount of insurance fees which amounted to over $400. If we refused the insurance and used our credit card's insurance for the car, then we had to pay $1300.00 to the rental car company, which obviously made no sense. Absolutely infuriating to be surprised with this tremendous rate differencce, and found ourselves in a position of helplessness last minute. Would never rent again here.
review from
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Where can I find Thrifty car rentals in Cancun?
Blvd, Kukulkan Retorno Chac L-, Thrifty car rentals
