Book Thrifty car rentals in Cancún

Slowest service ever. Waited almost 2 hrs for the car.

Cons: Waited almost an hr before I could fill out paperwork then it took an hour for them to get the car. Then the return process took nearly an hour as well, and all I was doing was returning a normal car with no damage. Neither on pickup or return were they remotely busy, so there was no excuse for the wait.

Pros: Easy reservation process

Cons: Outrageously expensive insurance

Overpriced insurance makes it not such a deal.

Pros: They had my reservation.

Cons: Quoted price didn't include the mandatory overpriced insurance they force you to get, Which increased the price 30 times what was quoted!

Misleading rates

Pros: The car was in very good condition

Cons: The (mandatory) costs of insurance compose 99% of the final price to pay. This was not informed in the reservation page so I was very surprised wh n I got there. The check-in process was extremely slow, it took approximately 1 hour); the currency rate shown in the contract was different to the one shown in the reception; there were a series of abusive clauses in the contract that I had to fight over; and finally, was offered to get off their premises (in the airport industrial lots away from any option as you may imagine) if I did not leave a signed open deposit in case of "felonies" we could have perpetrated. Very dissatisfied with the whole process.

Need more friendly staff

Pros: Car was what we needed in size and comfort

Cons: I believe photos needs to be taken before a car is rented and a copy needs to be given to the customer We were told we are going to be charge for a repair of a scratch below the front part of the car. It is a very rare spot and we felt that they were trying to get advantage on us instead of being fair They charge a small amount but we felt that they were trying to get advantage in different waysC

I did not rent the car because the insurance price was super high .

Cons: I did not rent the car because the insurance price.