Reviews for Alamo in Madison
- All reviews 100%
May 11 2017
Pros: It was unbelievably wonderful that the agent waited for us after long flight delays. We arrived way past closing time, and it was a huge relief. the staff was incredibly accommodating. Thank you!
Nov 26 2016
Oct 9 2016
Great customer service
Pros: Desk staff were prepared and friendly.
Sep 6 2016
Pros: Convenient location in airport
Cons: I was not given the car I had been promised. The agent tried to upsell (by $9 per day) to give me a comparable car (full size). Both agents (pick-up and drop-off) told me that they knew it was misleading but that they didn't have any control over what corporate does. The agent asked me if i wanted a GPS. I said "sure," and she had me sign for it, but didn't tell me they were charging me almost $12 per day to use it (literally highway robbery!). They said they would e-mail me my receipt but it has been more than 24 hours and nothing has come.