Reviews for Alamo in Panama City
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Sep 22 2017
In-person customer service is lacking.
Pros: The mini-van we ended up with was very nice and had great features!
Cons: When our flight was delayed I called Alamo to assure them we would be there to pick up the car we had reserved and pre-paid for. The gentleman on the phone assured us we were all set and thanked us for calling. When we arrived to pick up the car, they told us it was first come, first served! I explained that we had reserved and paid for the rental and I told her about the call to the customer service number. She said, "I wish they would stop lying to customers. That's not our policy to hold a car." She then proceeded to tell me should could give us a smaller car, but we would have to pay more because I was changing the type of vehicle I had originally reserved. Needless to say, we left with a mini-van and I did not pay more! I will not be using Alamo again!
Jun 11 2017
Pros: No added pressure at the counter at pickup time for added costs. Gave me what I asked for.
May 23 2017
Pros: Easy pick up and drop off with fast, friendly and efficient service!
May 15 2017
Pros: Drop off was easy and efficient at the airport. I simply parked it and dropped the keys off in the box inside the airport. Done.