Reviews for Alamo in Philadelphia
- All reviews 100%
Based on 35 reviews
Sep 19 2016
Cons: Long wait to return car
Sep 18 2016
Pros: up grade to jeep
Cons: having to go home to get major credit card to rent, never had to do that with enterprize, ryder or penske.
Sep 16 2016
Pros: Everything was great especially at the beginning, filling out the paperwork was super quick and easy. Also got upgraded to an intermediate car but paid for an economy car. Sweet deal!
Sep 14 2016
One day rental
Pros: Car type
Cons: Value for money
Sep 5 2016
Pros: The customer service, car, and return were easy and clean!
Sep 1 2016
Pros: The staff was super friendly and accommodating to my needs.
Aug 26 2016
Cons: One seat in out at had Coke spilled on it Check in staff was indifferent and slow Shuttle bus was old, uncomfortable and none rattling
Aug 19 2016
Excellent customer service at both ends of the tri
Pros: Helpful, accommodating, and quick to correct an issue with the car (didn't even have to ask!)
Jul 9 2016
Pros: We received a clean economy car with working air conditioning and rear backup camera that had map interface with my iPhone. It was quick and easy to get and return the car. Having a rental car really made a positive difference on our trip.
Jan 5 2016
Pros: The service was top notch here from the the checkout to the check in. They were polite, informative, and very fast at getting us in and out at a very fair price. I would recommend them again.
Dec 29 2015
Pros: The friendliness of the rental staff.
Dec 27 2015
Great Rental Experience
Pros: Easy ride from the airport. The computers went down while I was waiting to check in but no one skipped a beat. Drop off process was easy as well and the car was nice.
Cons: Took a little longer to check in with no computers. Found some trash under the seat from the previous renter.
Dec 7 2015
Pros: My wife and I travelled to the Philadelphia area for a family event. I rented Alamo on the basis of price expecting that the experience would warrant it being "inexpensive". While waiting in line to get my car, we were given pretzels and bottles of water and thanked for choosing Alamo. The line moved quickly and the desk agent was personable and didn't try to upsell. As soon as we got our paperwork, an employee asked if he could bring our car around. He then helped with our bags. There was no walking down long lines of cars dragging bags. It was better than my most recent experience at another car rental company.
Nov 16 2015
A truly GREAT experience
Pros: When I arrived there was a really long line, which made me nervous because I was running late to my business meeting that evening. However, when I went to collect my rental car, they upgraded my car (& everyone else's) for free due to the long lines. The staff was cheerful, friendly & helpful throughout the entire process. This experience makes me want to use Alamo every time I need a rental. I've had other similar experiences with Alamo in the past (minus the free upgrade), & am impressed by how friendly their staff always is. So impressed by this company & grateful for such a positive experience. Made traveling much easier!
Nov 9 2015
Pros: Immediate pick-up. Quick check-in at kiosks at site. Staff handing out water and soft pretzels. Outstanding personnel on lot directing you to your choice of cars. Friendliness. Clean car.
Cons: Everything else about the PHL airport; but Alamo was a breath of fresh air!
Nov 9 2015
Pros: Kind, efficient, affable person received my car. I had no contact with the office staff.
Nov 2 2015
Pros: Ended up with a free upgrade which was a nice surprise
Nov 1 2015
Cons: I arrived at my destination on time for a meeting to be told by Alamo that I was placed on a do not rent list! I was baffled and asked why would wait until I was at the counter to tell me that. Obviously, I was unaware. I spoke to customer service and they could do nothing for that night! A week later I received a phone and email telling me my name was being removed because they had no idea why my name was on a do not rent list. By the way Enterprise owns National and Alamo. They all blow and I have moved to Hertz.
Oct 27 2015
Exactly what was ordered
Pros: The Mustang convertible was a 2015 model. Had been wanting to test one. It was perfect. Couldn't have asked for more.
Cons: The car was not as clean as we would have liked. Actually stopped at a car wash to get the windows and exterior really cleaned.
Oct 19 2015
The best customer service!
Pros: Staff member gave me free upgrade in the lot. Four days later when I returned the car, another staff member discovered my prescription sunglasses in the car and rushed to return them to me. Service at the counter was excellent, too. The same man who efficiently processed me on my arrival was washing the lobby floor on the day I returned. A remarkable and memorable experience all around.
Oct 16 2015
Pros: This was my first time renting from Alamo. Service from beginning to end was excellent! You're folks are so friendly and customer service driven, very impressive.
Cons: Not much, Windows could have been a little cleaner.