Amatitlán Hotels

Hotel was clean and quiet.

Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.

The food was good, the problem was I was on business trip and the kitchen isn't 24 hours.

The hotel is in dire need of renovation.

enjoyed my stay - very nice hotel in a quiet area of zona 14

Good central location to town BUT I was wanting to be near the airport.

Not the star rating I was expecting. It was an okay hotel but I will definitely not stay there again. Internet was horrible and I arrived late and I couldn't even buy bottled water.

I will definetely consider this hotel next time I visit Guatemala.

Please say hi to Marvin, Genaro, and Agustina from me. They made my two day stay a pampering, re energizing experience!

This beautiful hotel in Antigua provided helpful service (with inexpensive quick laundry service!), a beautiful setting for breakfast, and brief walk to main parts of town. The only drawback is the wi-fi, as it did not work the entire 4 days I was there, and it was clear from the staff that this was not unusual. Many places in town, however, provided internet service at very inexpensive rates. The rooms are small, but the bed was quite comfortable.

Me gusto la marimba pero deberian ponerla todos los dias no solo fines de semana

Esta un poco retirado y mas actividades para ninos y los precios de las comidas un poco caras yo hiba con ninos y los precios los senti un poco caros

Everything was great

They charge for internet

El precio demasiado alto para el el hotel, habitación pequeña y comida regular

Hands down, the best hotel I have ever visited. The space is breathtaking. And the light incense and music softly playing throughout the grounds adds to the dreamy atmosphere. We had an amazing time and will remember the amazing staff forever.

That I couldn't stay longer!

They claim the beds are queen, but I'm sure they are smaller.

Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.

The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.

Everyone was friendly and helpful.

It doesn't always include free WiFi. Last time I stayed it was $10 extral.

Location and rooms are great, good service except reception on desk because not transfer the information

Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication

A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service.

I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.

Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you.

We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.