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The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Located across from the ferry terminal and nearby to some nice dining. The hotel is really modern and rooms are nicely done. The bed is very comfortable. Great shower and amenities. Breakfast is a buffet with make your own orange juice and option for omelettes to be made to order. Very good breakfast. We just passed through Heraklion from Chania to get to Santorini. Did not stay there long but did not seem to be a vacation hotspot. Would prefer to not make my own orange juice.
Loved the cookies at check in, amazing breakfast, confy bed and ammensties and modern decor. Fluffiest towels, robes and slippers! We only stayed for one night to be nearby the ferry (which we walked to) The area didnt seem that safe - tons of grafitti and a few beggars, but We didnt feel threatened in any way.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Free high-speed wireless Heraklion is a dump, but this hotel provides good access to it.
The hotel was very clean, the staff helpfull and most important it was very close to the centre of the town. Just 5 minutes walk and you had access to everything.
Very helpful staff at the reception. There are many tavernas and shops near by.The hotel is comfortable and convenient for all aspects of Heraklion life very difficult to park
Very friendly staff, close to main areas of town for shopping and eating, nice rooms, nice roof terrace overlooking the Aegean
Location very convenient Clean and comfortable
Very nice and helpful staff at reception. Great central location.
location; hotel was well kept room was very smokey, but that was somewhat expected.
nothing bad smell at the breakfast , noise from the room ,
It was close to the center of Iraklio,grate location.
The room was very good - the breakfast excellent - staff helpful. Hotel position very convenient.
We stayed there twice. The hotel kept clean and is located close to the city center. It is close to a public parking lot, which is important as it is hard to park on the street. Their facility is modern. If we go back to Creta, we would definately stay there again.
Ideal situation/location of hotel. Reception staff initially not very welcoming.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Old furniture, bad smell. This is not 5-star hotel for sure.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Helpful staff, good food, comfortable room, ease of access to airport
We booked based on the location, but were delightfully pleased by the overall comfort and cleanliness of the facility.
The staff and the service. Breakfast was excellent. Older than I expected.
We chose a Room with sea view and the view was really beautiful. The staff was always nice and very helpful.
friendly,helpful staff, very comfortable room, free internet access, good breakfast buffet
The beds were the most comfortable in all of the hotels that we stayed in, while in Crete. We had a beautiful view of the harbour and a nice walking distance to the shops. The pictures of the hotel really show what the hotel is like.
the willingness of the receptionist to assist us in all we requested. the old carpet in our room had a bad smell.
The food was very good. Location convenient for central Heraklion and handy for the bus station and airport. Also has good view over the harbour, although this isn't exactly picturesque! Good place to stay a night whilst waiting for a plane or boat to go somewhere else. Bedroom was cramped for 2 people. Balcony extremely small. It's also under the flypath for the airport.
Helpfulness of the front desk staff on arrival No
Cozy room, harbor view, balcony, friendly and knowledgeable staff A bit self-consciously overdesigned
Good location near ferry/port area and city, helpful staff, valet parking, great breakfast,excellent harbour view from seaview rooms, worth paying a bit extra.
Staff was very helpful, buffet breakfast was great with lots of choices. Location was good for exploring Heraklion. Maybe just a bit overpriced.
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
The hotel facilities were new, but the location was a bit far from the center. NO
Awesome stay, friendly staff, clean and upscale
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
Breakfast was great and the staff is friendly and very helpful The room we had was a bit small bu that wax our only complaint
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
hotel staff eager small rooms
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
Easy to find, close to airport, nice pool, 10 mins driving from city center
the location the hotel should propose a free shuttle to/from the airport.
Friendliness of staff in this Family Hotel ,convenient for airport. Free internet, good BBQ evening meals - nothing too much trouble. Very hard beds
I chose the hotel for one night purely because of its proximity to Heraklion airport (5-10 minutes by car) as my flight was late in the evening. Noise from aircraft, although it was expected.
Location 3 mins from the airport The planes fly most of the night!
Close to the airport Very loud (airport, street). If you have an early or late flight and only stay for one night it's ok, but not for a longer vacation.
We were delayed on the ferry from Mykonos and booked this hotel at the last minute so we wouldn't have to drive to our timeshare at midnight. We arrived after 11 p.m, not expecting much. We were happy to be met by a very enthusiastic and nice receptionist, and we could still get something to eat--a terrific omelet, by the way. There was a bar too. Our room was great! I highly recommend this family-owned hotel.
The cleanliness, the quietness and the nearness to the airport No curtain for the bath, poor breakfast
The staff were courteous, and helpful and spoke or understood English very well, which was helpful to us, because we were tired.We only stayed one night so can not comment on other matters.The hotel was a high standard and comfortable for our transition, to our holiday desination.
Attitude of staff is very nice; good swimming pool! Noisy in night from airplane
We wanted a hotel that was located near the airport. It was very convenient. The staff was exceptionally helpful. The room was clean. Great value The neighborhood was a bit hinky, as can be expected near an airport. Difficult to find decent food, especially if you didn't care to drive.
clean & good breakfast The noise from streets make sleep difficult.
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
mainly the location should improve bathroom cleaning
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
Breakfast View Cleanliness Room facilities Bathroom
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
The restaurant food was first class
location: close to shopping & nightlife + not too far from airport/port Hotel breakfast buffet was overrated. possibly noisy from airport during busy summer months
Breakfast was excellent. Opening hours of swimming pool.
Luxury hotel, located next to the old town of Heraklion. We booked this hotel because of the swimming pool on top of the roof. But, it wasn't open! Only open in the summer season, okay, it was September, but hey, only a pool in July or August???
Everyone was helpful. Swimming pool was closed, although this was not stated on booking.
Closeness to attractions Clerks were rude at reception,room was dusty (floors, table in balcony
The location is with walking distance of the port, bus station, and local attractions. The staff was helpful in arranging an extra night there, and they were helpful in every way. The bed was not as soft as I need with a sore back, but the room had lots of extra pillows.
I liked the decorations and comfort of the rooms and the service by the staff. Breakfast was also excellent. Very convenient location too should you want to visit the city centre of Heraclion or if you are in a business trip. The swimming pool should open earlier and not at 11 am.. You couldn't have a swim before breakfast.. the pool could do with a renovation too - the style was too 70s..
Large, spacious room..nice beds.. Small bathroom
Astoria Capsis is located in the heart of Heraklion near major sites and shopping opportunities. You can easily walk to a lot of archaeological sites like the former fortress docks & harbours. There are a lot places to eat and shopping close by. No fitness center for exercise. There weren't a lot of choice for their breakfast. Can be noisy. My room had a noticeable sway for no apparent reason, possibly the foundation of the building was not stable.
Very good location. Right in the center of the town. Very close to the port for boat traveling, about 15 min drive to airport. Walk 5 mins to market, car rental agencies, travel agencies. Hotel staff was very friendly and helpful. Good to have free wifi cover the whole hotel. The room could be cleaner.
Very comfortable room with big balcony. Excellent common areas & the rooftop pool & bar with fantastic views of Heraklion
I booked an executive room which was lovely as we had a seating area in the room. We put out the sign to have our room cleaned and only the bar fridge was stocked.
we like the closeness to the sites and activities,the silence and the nature. every things was satisfactory.
The grounds are very nice. The room was roomy. The kitchen is small but useable. The location is remote enough so that there is little noise at night. The room and bathroom were clean.
near the airport, little kitchen with basic stuff to cook, nice room, nice pool, nice little garden. the staff didin't tell us about the facilities of the surrondings (like the local bus, the nearest market), the city of Anissaras is really bad, nothing to do, ugly, really bad location, except by the fact that it is near the airport!
Maria and George, the owners, are really nice and well-educated people. They care about you and your stay. The hotel itself is in a good location, almost on top of the hill, and offers a good panoramic view. However, that also means that the beach is more than one step from the hotel. But there is a pool to compensate for that and overall, the hotel territory is nicely decorated. About 200 meters from the hotel there is a bistro, a bar, bike and two car rental services and an excursion trains pick up point. In about 10 mins walking you'll reach more bars, a couple of night clubs, a couple of souvenir shops, more bike\quad\moto rentals (hotel has a parking), a small supermarket. The nearest town is about 15-20 mins walking. WiFi is free. The nicely decorated hotel territory is in stark contrast with somewhat run-down roads and other public infrastructure nearby.
This hotel is a perfect choice for those who want to relax!It is a very peaceful and beautiful place!The pool the garden and outside area is perfect!!!lovely owners ad very friendly!the location is very convenience since it is closed to the beach(500m) and near to Heraclion city (20km) if you want to escape to a big city.
Clean, quite (except for bugs), excellent location - 3 min drive to Hersonissos, 10 min drive to Creta acquarium, 15 to aquapark.
George and Maria are wonderful hosts. The hotel is run in a very personable way. We were on a two week tour and had only two days on Crete so needed good access to Archeolgical Sites, Airport, and a relaxing beach. We had a great end of season rate for the hotel. There were some bugs in the shower (small fly like things.) Since it is run like a bed and breakfast, not too much late night ammenities. Difficult to find at first but close to main highway for access to Iraklio and Agios Nikolaos (great resort town!)
It was a great week in a great appartment. The owners (george and maria) were very nice to us and to the others. You stay a couple of minutes from Hersonisos in the quiet and beautiful Anisaras.
This hotel was one of the best I have seen! Everything was excellent! (good atmosphere, fine furnished clean room, beautiful garden with 2 pools, good service etc.) The hotel owners Maria & George were so hospitably and helpful. They always took care and spoke frankly to guests. We could very enjoy & relax here. Our stay in Crete was became more fantastic by them. We absolute recommend you to stay in Kreta Natur. If you want to stay here, it is better to rent a car, because the hotel location is a little bit far away from a main load (about 10 min by food) and furthermore you can go to all around in Crete.
Everything. The staff was polite, friendly, and extremely helpful. The hotel has a polished, sophisticated feel. The rooms were 1st or business class quality. The price was good.
The Hotel was very clean and modern. We were in Greece for 17 days and the Marin Dream Hotel was by best the nicest hotel we stayed at and not by any means the most expensive. Great value.
Very well located, nice views and nice staff. The breakfast is higher than the standard in Greece. Muy bien situado, buenas vistas y buen servicio. El desayuno es mejor que la media en Grecia As everywhere in Heraklio, parking is a nightmare. Como en todo Heraklio, aparcar es una pesadilla
The cafe facilities for breakfast and snacks and the quality of the hotel. Walls maybe need more soundproofing as a neighbour's TV was very audible.
The view over Heraklion Harbour is fantastic ! Just five minutes to walk to get our ferry... And the staff was very kind.
Very helpful staff. Very close to both ferry and bus station.
we liked the location being near the centre of the town and the harbour, the rooftop terrace with the views and very nice meals, the staff who were very obliging nothing that we didn't like
location, staff, breakfast, free internet in lobby
Location. We stayed in Heraklion as a transfer on our way to Santorini. The hotel is excellently located between airport (arrival), city (eating) and harbor (departure).
Location is great for an overnight budget hotel. Great location in Heraklion and close to the airport. Beds are very hard and uncomfortable. The breakfast buffet is awful. Imagine waking up to see pasta for breakfast. No juice just sugar flavored waters.
excellent location, full breakfast, clean room location, could not use balcony
Breakfast was great. Variety of choices and all fresh.
confortable, freindly personell at every time ready for you
Breakfast, staff, lunch no pool
Just a block off the main waterfront promenade. Friendly and extremely well located. Beautiful rooms and facilities. Best Breakfast we had on our trip.
The brekfast is very good, the bed's are very confortable.The rooms are new , in very good conditions and with very space ( we stay in a suit).It's a few minuts from the center, very well localize.
8E taxi ride from port, and walking distance to city center. Excellent breakfast. Large clean room. Quiet. On-site car rental. Not many good restaurants nearby.
Walk to city center or the water in less than five minutes. Walked with luggage from the port to the hotel in 15 mins. Great central location. Staff was very helpful. 12 euro cab ride to airport. Breakfast was delicious and filling. Rooms were comfy. Good water pressure. That we had to leave.
Convenient location, nicely decorated, well-maintained premises, excellent breakfast buffet. No major criticism. The room was a bit small, and there was only a black and white television with no English television channels
Really nice place. Great rooms and comfort No it was great
there is no parking place and Irakleion is not the best place to search for a parking spot.
Staff friendliness and efficiency, comfortable room, good breakfast.
Very attentive, accommodating and well-trained staff who took every opportunity to make sure our stay was as pleasant as possible.Very extensive buffet with good quality food and menus. The hotel is transforming from a French club into a more cosmopolitan hotel; some of the accommodation is more functional than attractive and there are signs of wear and tear. The airport is on the flightpath to Iraklio which is a busier airport than I had imagined. Apart from the odd plane at night, it was not too much of a problem.
it is not a building, but bungalows. nice architecture and it is on the beach. it is typical for group tourists, when you go for diner, you feel in a canteen. the hotel is next to the road, you have noise from cars and you hear a lot of planes.
We were upgraded to a junior suite. The room had everything you needed and more. Beautiful setting, steps to the beach, very clean and comfortable. Great breakfast. Attentive service. Hotel was isolated and a bit of an oasis in the surrounding area. Bus stop right out front but on a 30 minute schedule.
Staff very kind, very good position, in front of the private bay! in the town therewasn't much to doin the night. The bongalow was cleaned well every day but there was a bad smell in the bathroom
How close it was to the beach. Hard beds.
We really liked the beach, the view, beach chairs, and bar. We enjoyed our stay despite being low season and the weather being a little bit chilli. The hotel is very nice but the staff at the reception was very serious, not helped much, not very welcomy. Only when I had to ask for help to guide me on tourist sites and what else to do on the island. The Social Relation Manager was very helpul.
Staff eager to serve. Excellent rooms. Luxury. Some of the staff spoke only French (!) or Italian (!!) -> some services (e.g., mini-club) only accessible to French and Italian guests.
This is a quiet and peaceful, comfortable, spacious, and well-located hotel, with beautiful views and very attentive and helpful (but never intrusive) staff. We had a wonderful week's holiday and recommend it very strongly. Good public transport was easily accessible. Nothing at all to complain about.
A nice spot close to the airport but you definately need a car to get about the island. Staff are friendly and helpful if asked. More of a family and/or older couple hotel in my opinion. Food and wine was pretty average. Need to look after their guests more in relation to their car hire provider. I paid significantly more for three days hire through the hotel than I did for seven days via the internet.
The room was right on the beach and had wonderful panoramic views, the staff were friendly and very helpful. The breakfast buffet was not very special and the drinks very expensive from the bar.
easy access. easy parking. comfortable rooms. very good breakfast.
Location Cleaness, service
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
Good breakfast, hotel is located right at the beach, quiet place
Right in the city center, fully renovated building, clean and comfortable, spacious room, polite staff. Even though it's located in the city center, it's very quiet during the night. For demanding guests, breakfast is quite poor. Nevertheless, for a two star hotel it approaches excellence.
staff was easy going and the rooms are nicely furnished. I got one of the best rooms and that was very nice (but I'm not sure I would have been similarly happy with one of the low floors rooms, unless at a lower price). Breakfast
Standard clean rooms and beds, Pay TV included.
This hotel was very nice. Everything in the room seemed very new and clean. Spacious bathroom with glass doors around the shower. Large balcony. There's a bus stop to the airport right across the street. The breakfast wasn't the best, but I appreciated a free breakfast. It's on a very busy shopping street so it could be pretty loud.