2.0
Staff was rude , very rude , I guess their work culture is bad . Not one time, every time I had to experience. They overcharged me. I returned car earlier , they still overcharged, i requested to fix it , staff said it’s not their job , I will need to call 1-800 number, Interestingly, in similar situation I had with Alamo, Alamo staff fixed it right way .Reviewed Nov 9 2025
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2.0
Avis staff is very rude. They try to let you down and don’t try to listen to customer concerns. They overcharged me and refused to fix it and asked me to call their 1-800 number. They don’t respect your time at all. Very bad customer service.Reviewed Nov 4 2025
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2.0
Could not pick up rental car, would not accept my debit cardReviewed Dec 28 2024
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4.0
When we arrived at the Airport. We casually walked to the Rental car area. We were told that they didn't have a mid-size suv. We had to wait over an hour for them to upgrade us to a full size SUV.Reviewed Aug 14 2024
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10.0
Good overall. Vehicle wasn’t cleaned well when we got it and it appeared to have papers from two previous renters in it but other than that i was happy. Picking up and dropping off were quick simple processes and they allowed other drivers in the family to drive as well. I plan to use them again.Reviewed Dec 20 2023
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10.0
Fine. Small airport, cars close by. Attendant helped me get CarPlay to workReviewed Nov 30 2023
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10.0
Lovely new car at a great price, easy pick up and return.Reviewed Nov 3 2023
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2.0
Cons:1. The employee who checked us on was rude, Curt, and had a "can't be bothered by your questions" attitude. 2. When we sat in the car, we realized someone has been smoking something very strong in there. When I went to the counter to let them know, I wasn't offered any solutions, just "Oh, I didn't smell anything in there." The smell was annotated on only my copy of the contract because the "couldn't be bothered" person hadn't put my paperwork away properly, and they couldn't locate it. I am sincerely hoping I don't get charged for that smell, especially because it gave my entire family horrible headaches after driving 45 minutes to our hotel. We had to: crack the windows on the highway, leave open chips of coffee to try to neutralize the smell, spray with air freshener, leave the windows down overnight, and leave the doors and trunk wide open for thirty minutes before our trip this morning. 3. When I picked up the car, I told the employee we'd have to extend a day. She said, "Okay" and didn't offer any kind of important warnings such as "We close at 5 p.m." and "We don't have an overnight drop-off." When we were en route to return the car and called to remind them we would be returning it this afternoon, she informed me of those crucial pieces of information and said, "Well, we always close at 5." That was it. No solutions, no pointing me in the right direction. For every question I had, she acted as though I should know the answer or find it on my own (I was *driving* and had *told* her that). It was very frustrating. I finally had to have my friend call from a different number and speak with the manager about how to find a solution. It was very, very frustrating, to stay the least. Overall, the car was in great shape, but the smell was so horrible we wrote our masks while traveling. The customer service was lacking severely - recommend the female employee receive training on how to provide complete information to customers and on how to treat customers with some sort of welcoming warmth.Reviewed Feb 17 2021
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