Reviews for Thrifty in Fresno
- All reviews 100%
Oct 1 2016
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
May 11 2016
Pros: The return was flawless
Cons: The pick was ok .they missed my confirmation # and mistakenly attempted to charge me full price. When I showed them my confirmation again . They said oh, your right and they where put out a it to have to redo it ,however they did and they tried to still be polite,but you could tell they where ticked off.
Feb 22 2016
Cons: No cars available upon check in
Feb 9 2016
Never use Thrifty again
Cons: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.