6.0
Insurance policy must be explicitly disclaimed in all documents related to the serviceReviewed May 26 2026
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4.0
Paid almost DOUBLE the price at which the reservation was booked. That is absurd! Too many mandatory hidden charges!Reviewed Jan 5 2025
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8.0
My experience was excellent. Truly appreciate the pick up and drop off process.Reviewed Oct 28 2024
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2.0
Not good at all. When I arrive there, they said I canceled my car in January when I had just booked it two weeks before so then they found me another car and of course the price went up. And then there was all these other added fees. Then when I returned the car, I got three bills, and one bill was added $300 more than the other. Still trying to take care of this. HorribleReviewed Oct 7 2024
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4.0
The man who picked up the car when I was dropping off, yelled at me because I was trying to park the vehicle in the row 20 (where I picked it up). I didn’t find a place to leave it next to Thrifty and I thought I could park it at the parking lot in a Thrifty spot, but this man came to me whistling and being aggressive with his facial expressions and yelled at me telling me that I was supposed to leave it on the other side. Zero empathy with the client.Reviewed Apr 20 2024
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2.0
Thrifty's personel were not qualified for their job, they were lazy and also very bad persons. I don't care what you can do to improove that, because it is the last time i rent cars from this place.Reviewed Apr 15 2024
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10.0
It couldn't have been any better. Brand new car, quick and easy pickup. Quick and easy return.Reviewed Mar 4 2024
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10.0
We arrived to pick up our car and no one was on duty. When we finally got someone there were no cars an available and we booked online the night before. The staff Jeanie worked very hard to get us a vehicle and was so very nice and understanding!! She made our day!! Vehicle was clean, new and nice. We had no problems with the vehicle.Reviewed Feb 29 2024
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2.0
So we got to the rental place at a few minutes to noon and they were closed. It appears they close at noon. We went to another Thrifty at airport and they said they could take care of it, but that Thrifty did not take the insurance that I paid for through your site. So we had to get insurance through them which was quite pricey. Is that true that they don’t honor your offered insurance?Reviewed Feb 24 2024
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2.0
Despite having received the confirmation on the website that a car was reserved, once at the airport location we were told we didn't have a car. We were also instructed to pick up the car at another location then the airport initially with the adresse provided on the confirmation through kayak. We walked 10 minutes off airport to be told the pick up was at the airport. But alast once back at the airport our reservation was useless since thrifty didn't have any cars availableReviewed Feb 22 2024
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2.0
I reserved a car online, I arrived by taxi from my hotel to be informed there were no cars! All of their cars had been fully booked since mid January. Thrifty employee stated the online reservations are not current with the availability of cars. I had no car and had paid a taxi fee for nothing!Reviewed Feb 16 2024
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2.0
They gave my car to someone else because they said I was lateReviewed Feb 16 2024
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