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4.0
the minivan was nice, but they were incredibly disorganized and inefficient on pickup. Drop-off was fine, but I will likely never choose one of their vehicles again because of the pickup experience.Reviewed May 15 2023
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8.0
Having trouble getting final receipt mailed to brettburkhead@hotmail.com.Reviewed Mar 30 2023
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8.0
unfortunately I had no any feedback from Kayak on my message and only after communication directly to AVIS I could manage my drop-off location.Reviewed Mar 19 2023
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2.0
I was told the only vehicle available was a large pick-up truckReviewed Mar 8 2023
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2.0
Waited for two hours to get the car! Their system is slow, their service is not optimal nor friendly! Just bad experience for a lot of money! Will not use them again.Reviewed Oct 6 2022
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2.0
It took 3 hours to pick up the car 😩. And then the car I reserved was not available. The agent was great - but things are clearly broken at Avis.Reviewed Jul 22 2022
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2.0
2 hrs queuing at the airport for the car. Walk down to the car and find someone else sitting in the car - it had been double allocated. Get another car - more time wasted. Notice an electric fault after a couple of days. Have to go and excahnge for another car. Then looked on AVIS website and notice I've been given a smaller car than the one I ordered (so many different models of SUV in the USA had no idea which was small/standard size until I checked online). Call customer service and get sent to a site 20/30miles away only to be told when we arrived they only gets cars once they've been ordered - no spare stock. Have to drive another 30miles to an airport location to finally pickup the car size I had paid for! Towards the end of the rental, the 'Requires Service' light came on, then while in Yosemite the 'low engine oil' light came on - had to find a service station to top up the engine oil!Reviewed Jul 13 2022
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2.0
Could not even get my car because the line was miles longReviewed Jun 21 2022
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2.0
We had to wait over an hour and a half at the Avis counter even though we had a reservation !! When we returned the car, we were charged quite a bit more than the contract! The checkin person, when we returned the car,charged us for over 1/2 tank of gas though we returned the car full !!!!! We had to see the front agent to get the charge corrected…. Another delay!Reviewed May 24 2022
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2.0
I don’t typically fill these things out, but this was the worst experience I’ve had picking up a car rental. The staff were all friendly and professional, but I waited in a line for 2 1/2 hours even though I had checked in earlier. I got to SFO at around 9:35, but didn’t leave until after 12. Every other car rental’s lines were moving smoothly. I doubt I’ll reserve from Avis again anytime soon. Again the staff was great and the car was good, despite someone clearly smoking in it. Waiting 2 1/2 ours is simply unacceptable.Reviewed May 22 2022
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2.0
They overbooked the car and made we wait 4 hoursReviewed May 15 2022
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2.0
When I was going to rent they added a $200 hold plus the entire cost that took me over my credit card max and it was the middle of the night so I couldn’t pay it off to clear the card. I asked if I could split cards, pay cash, use debit anything else to get the car. They had NO OTHER alternatives. I had a 6 year old and it was the middle of the night. And they were about to let me be stranded. Thank goodness chase took better care and extended an emergency credit line increase. I will never use them again!Reviewed Apr 30 2022
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