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4.0
Budget was the only company with line at SFO pick-up, waited one hour. Got charged for fuel despite bringing back full tank.Reviewed May 25 2023
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10.0
Easy pickup in SF and drop of in Seattle- will definitely use againReviewed May 2 2023
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6.0
car was clean. check-in agent was friendly. however, are some ideas to improve 1. many companies upgrade customers just for the sake of prompting business, and keep happy 2. the car we rented sputtered several times. cars should be maintained more frequently. 3. car had close to 50,000 miles and that's quite a bit on a rental car. should be retired. 4. price to value is no good. I paid a total of $202 for one day of rental. that's is quite a bit. your rate is high, the taxes are high, and everything else is simply too expensive. 5. I booked a Kia Rio 2023, and I received a Nissan Versa with 50.000 miles on it.Reviewed Apr 24 2023
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2.0
Took 2 hours to pick up the rental only one person working the counterReviewed Apr 22 2023
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10.0
Check in was fast even with a line. My representative explained options well, car was clean and drove great. Drop off was extremely easy! Would rent again for the priceReviewed Apr 13 2023
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10.0
Very nice vehicle and front desk staff were great. Thanks.Reviewed Feb 13 2023
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6.0
The final price ended up being $100 more than what my booking receipt said i would pay. I did not take any extras like guaranteed fuel price, prepaid tolls, insurance etc etc. they charged me for an additional day, i rented for 3 days ( three 24 hours periods) and they charged me 4 days even though it was returned on time. The car was hardly cleaned. Dirt and grime in the cracks around cup holders/shift selector, trash under drivers seat and a drink splashed on passenger door and windshield pillar.Reviewed Feb 12 2023
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10.0
Quick rental and return. Upon return I advised that tires were bald. Attendant noted by writing on windows for service department.Reviewed Feb 10 2023
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2.0
Customer service was terrible. They gave me two cars with paperwork two separate times that were not correct or available when I went out to the garage to pick them up. Just a ridiculous experience. Thankfully there was a manager in the garage the second time when I went to the spot to pick up the car I was given and saw it wasn’t there again. The manager gave me a new vehicle immediately which wasn’t exactly what I wanted (too big and a gas guzzler) but I took it so I could get out of there. It also had not been cleaned yet after the previous renter.Reviewed Jan 30 2023
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10.0
Truck had a bad smell like maybe someone smoked in itReviewed Jan 28 2023
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2.0
They pulled a bait and switch on me at the check out counter. Told me that they didn't have the car I reserved (after calling to make sure), but they offered another without telling how costly the change would be.Reviewed Dec 30 2022
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2.0
we were given a huge van for 12 person. Was not what we rented .(we rented for 6 person) The front desk at San Francisco airport was extremely slow . Only one person attending . We had to wait 90 minute ,4am in te morning ! Next day we went to Oakland airport to change the originally category of car we rented . They gave us a model General Motors that did not have the chip to navégate . We decided to take it because we had meeting to attend and we have no more time to deal with this issue . Very disappointed with the car . The mirror ( retrovisores ) did not work properly . Was difficult to see the cars on the side . We call during the day to eliminate some charges like insurance . Hope they will respect this aspect . Also we wanted to be charge only the tolls used , not the fee of 250 dollars they charge us . Hope you can answer to our bad experience we had to with renting wit budget . And we are charge what correspond . Sorry about my written English . Sincerely IsabellaReviewed Sep 24 2022
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