Find reviews that mention:
2.0
After a 6 hour flight, we had to wait 55 minutes in the line for our car. Only 2 people working the counter. We also had to exchange our car on 5/24 and left our personal keys in it by mistake. We filed a lost item report within 30 minutes and we still do not have any indication our keys have been found.Reviewed May 28 2023
review from![kayak]()
2.0
Customer service was poor, took over 1 hour to checkin and get the car from SFO. Several times Dollar has tried to scam me into paying for their liability insurance when my personal car insurance covers liability. This is poor business and I can’t recommend them to anyone on the mere fact that they try to do this to every person that rents a car with them.Reviewed May 22 2023
review from![kayak]()
2.0
We waited two and a half hours to pick up the car. Outrageous!Reviewed May 15 2023
review from![kayak]()
2.0
We arrived at the airport rental counter to find probably 100 people waiting in line. After a couple minutes of waiting, guests at the front of the line informed us that there were no cars available, even if you had a prepaid reservation. We decided to use a different agency.Reviewed May 1 2023
review from![kayak]()
4.0
Took too long to get to the car. What’s the point of having dollar thrifty and hertz if all take the same inventory of cars?Reviewed Apr 28 2023
review from![kayak]()
4.0
Hidden fees / extras Needed to upgrade to get a 4wd No snow tiresReviewed Apr 1 2023
review from![kayak]()
10.0
ExicellentReviewed Mar 13 2023
review from![kayak]()
8.0
Was OK.Reviewed Feb 11 2023
review from![kayak]()
4.0
Pushed in to upgrading and was told I had to pay for liability insurance as it was a requirementReviewed Feb 8 2023
review from![kayak]()
4.0
40 min wait to pick up! Ive experienced long waits at this SFO dollar multiple times. They literally know how many people are coming to pick up at what timeReviewed Jan 23 2023
review from![kayak]()
6.0
No car on arrival, delayed pickupReviewed Jan 23 2023
review from![kayak]()
2.0
Reservation was for 11pm but the counter closes at 10pm so was not able to even get the car. This is at San Francisco International Airport, not sure why they’re closed at this time or would even take payment for a reservation after their closing time. Still no word on a refund…Reviewed Dec 28 2022
review from![kayak]()