2.0
car was small, not SUV, and smelly. we could not turn on AC !Reviewed Feb 18 2025
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10.0
Loved the process. I check in while I was waiting for my baggage. Then went right to the car and drive away. The car was EXACTLY the one I signed up for. That’s rare! Drove beautifully. Plenty of room for my 3 kids over 6’4” and myself and all our large luggage. Super easy drop off. Will 100% recommend to anyone who asks!Reviewed Feb 15 2025
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8.0
Other than the car not being in the slot assigned and having to go back to the ticket counter for another vehicle, the rest of the rental experience went very smoothly.Reviewed Dec 30 2024
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10.0
A smooth experience. When I didn't like the car and asked for a replacement, they didn't express any disapproval — instead, they supported me and suggested an another car which was great. The only drawback was nearly 40min wait in the line.Reviewed Sep 22 2024
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8.0
In the SFO airport, at the Hertz service desk, the Filipino lady was speaking very rudely. When I told her that I would complaint online, then she started to change her tone. This kind of staffs will spoil the name of Hertz.Reviewed Sep 21 2024
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4.0
The service person at front desk was not friendly. Car was not detail cleaned. Returning address printed on ticket. Lots of surcharges which made the internet price misleading.Reviewed Aug 26 2024
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6.0
They had me check in online, and then said I couldn't check in online as I bought through a voucher. Then said i couldn't pick out a car online, then stood in the LONG LONG line at the airport counter, at which point they messaged me to pick out a car online and they WOULD let me skip the line and go directly to my car (saving me at least 1 1/2 hrs.Reviewed Aug 1 2024
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2.0
Hi I was charged twice for my rental car. I've emailed kayak and Hertz and have not heard back. I'm upset that I've paid an extra $870 for my rental and have not received any response as to how to be refunded for this mistake. Thank youReviewed Jul 4 2024
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8.0
I liked that I could do everything on my phone, and that the drop off point was at my hotel. I did not like that the drop off point had limited hours with no drop box. I returned when they reopened but it took me a while to find the attendant.Reviewed May 31 2024
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4.0
Pushy salesperson, inability to contact the company when calling. I kept being put on holdReviewed May 23 2024
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6.0
The customer service agent was rude and rushed so much, calling the next person to the counter when I was paying and signing in the POS system. He also provided the wrong car information, taking me an extra half to find the car and get back into the line to fix it.Reviewed May 13 2024
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4.0
Friendly and polite staff for the car pick-up and drop-off. The experience at the counter could have gone better. There was a mismatch between my priceline voucher (obtained through a kayak search) and what the person at the desk had in the computer. This resulted in several iterations of being proposed higher rental prices and being told I had to pay tax (although the voucher had tax payed on it). No car was available in the category I chose, so I was offered an "upgrade" at an additional cost. This is the first time this happens, as most o the time companies offer it for free, as it's not the client's fault for the company running out of reserved cars in a category. I ended up choosing a lower class car, luckily for free (the only thing that was for free in the negotiations at the cash desk). This is an unacceptable experience at the counter, as clearly something went wrong (or did not work at all) with the data transfer between the online platform and the rental company.Reviewed Oct 24 2022
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