2.0
My experience with Kayak was terrible. For the second time using Kayak, I was misled when I arrived at the car rental company’s counter. First, the car category in the company’s system was different from what I had purchased and had proof of. On top of that, the insurance wasn’t included. My Kayak reservation receipt didn’t mention anything about insurance. Unacceptable! In the end, I paid more than twice what I had originally agreed to. Truly disappointing!Reviewed May 17 2025
review from![kayak]()
10.0
Great experience. Loved the pre check process allowing me to go straight to the car.Reviewed May 7 2025
review from![kayak]()
2.0
car was small, not SUV, and smelly. we could not turn on AC !Reviewed Feb 18 2025
review from![kayak]()
10.0
Loved the process. I check in while I was waiting for my baggage. Then went right to the car and drive away. The car was EXACTLY the one I signed up for. That’s rare! Drove beautifully. Plenty of room for my 3 kids over 6’4” and myself and all our large luggage. Super easy drop off. Will 100% recommend to anyone who asks!Reviewed Feb 15 2025
review from![kayak]()
8.0
Other than the car not being in the slot assigned and having to go back to the ticket counter for another vehicle, the rest of the rental experience went very smoothly.Reviewed Dec 30 2024
review from![kayak]()
10.0
A smooth experience. When I didn't like the car and asked for a replacement, they didn't express any disapproval — instead, they supported me and suggested an another car which was great. The only drawback was nearly 40min wait in the line.Reviewed Sep 22 2024
review from![kayak]()
8.0
In the SFO airport, at the Hertz service desk, the Filipino lady was speaking very rudely. When I told her that I would complaint online, then she started to change her tone. This kind of staffs will spoil the name of Hertz.Reviewed Sep 21 2024
review from![kayak]()
4.0
The service person at front desk was not friendly. Car was not detail cleaned. Returning address printed on ticket. Lots of surcharges which made the internet price misleading.Reviewed Aug 26 2024
review from![kayak]()
6.0
They had me check in online, and then said I couldn't check in online as I bought through a voucher. Then said i couldn't pick out a car online, then stood in the LONG LONG line at the airport counter, at which point they messaged me to pick out a car online and they WOULD let me skip the line and go directly to my car (saving me at least 1 1/2 hrs.Reviewed Aug 1 2024
review from![kayak]()
2.0
Hi I was charged twice for my rental car. I've emailed kayak and Hertz and have not heard back. I'm upset that I've paid an extra $870 for my rental and have not received any response as to how to be refunded for this mistake. Thank youReviewed Jul 4 2024
review from![kayak]()
8.0
I liked that I could do everything on my phone, and that the drop off point was at my hotel. I did not like that the drop off point had limited hours with no drop box. I returned when they reopened but it took me a while to find the attendant.Reviewed May 31 2024
review from![kayak]()
4.0
Pushy salesperson, inability to contact the company when calling. I kept being put on holdReviewed May 23 2024
review from![kayak]()
