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4.0
Cons:Was charged “extra fees” at pickup after I prepaid and was charged What I thought was “all the fees” Upfront.Reviewed Jun 14 2021
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4.0
Cons:They did not have the car that was promised or similarReviewed Jun 9 2021
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10.0
Pros:Very friendly staff (Vince I think?) and easy pickupReviewed Jun 1 2021
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10.0
Pros:Excellent serviceCons:Keep it up the excellent serviceReviewed May 31 2021
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2.0
Cons:We waited over 2 hours for a reservation we had made a month before our trip. As an apology for waiting, the associate at the desk assured us we could return the car empty, but we were charged over $100 for gas upon return. On the way out of the lot after we finally were placed in a car, the parking lot attendant lowered the security gate on our car, and the replacement they gave us was an older model than we paid for, and very dirty and smelly.Reviewed May 27 2021
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2.0
Pros:NothingCons:Everything - surly staff, long wait in line only to be told my car wouldn't be available for 1.5-2.0 hours. Ended up in a tiny compact car that killed my back. When I dropped off the staff member was swearing to himself and banging things around before he got to me. Terrible. I will never rent from Thrifty again.Reviewed May 25 2021
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4.0
Pros:Staff was good. Need to work with customers to give them a better option when renting carCons:Offer a better car option......Reviewed May 24 2021
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2.0
Pros:We liked the size of the car and the gas mileage. Drop off was fine.Cons:Pick-up was terrible. They did not have enough cars even for those of us who booked ahead of time. Long line and minimum wait was 2 hours from scheduled time. Very inconvenient to all parties. Understaffed and rented far more cars than they had available. Very poor planning.Reviewed May 23 2021
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2.0
Pros:Staff were friendly in this terrible situation, but they had no cars. Over 50 plus people waiting for car. I missed my work, the whole reason I traveled because of this.Cons:Having the car I reserved. I had to leave the airport I flew into and go to another airport to get a car. I have requested a refund. Frustrating situation, I was on a work trip not a vacation.Reviewed May 22 2021
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2.0
Pros:Staff kept me and about a dozen customers waiting in line for 40 minutes before announcing that there were no cars available for at least 1.5 hours. After leaving to go to a competitor, one person on the side told me it was more like a 2-3 hour wait. So, there was nothing about the experience I liked. But, don't worry, it won't happen again!Reviewed May 21 2021
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10.0
Cons:I was fully satisfied and surprised with the quality of car I got for the money!Reviewed May 8 2021
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4.0
Cons:The car wasn't clean, smelled, and the windscreen washer was broken with no washer fluid either. I had to do a cross country, and I struggled throughout my trip. I had to stop multiple times to clean my windscreen. The people working at Thrifty had an “It is what it is”/”take it or leave it” attitude. Never going to rent from Thrifty anymore.Reviewed May 3 2021
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