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I really liked this hotel and want to visit again. The rooms were nice, decor was tasteful, and in room amenities quality. I booked the room last minute for a one night stay, but intend to return. Menu and cocktails at the hotel restaurant (Poets) were delightful. the front desk staff were friendly, attentive, and professional. The service at Poets was very slow, it appeared there was only one server on that shift, and he was overwhelmed, but the delays were unacceptable. I was also surprised that the hotel does not appear to offer express check out through the TV. I haven't checked out in person from a hotel in years unless there was a problem. However, this was definitely mitigated by very attentive front desk staff -- checkout was a breeze.
The room was excellent. Staff was always helpful.The hotel location is very good. Breakfast was usually poor, and most things were not replaced.
very helpful and curteous staff the bathroom could have been a little cleaner, and I could have used a small refrigerator in the room.
Good central location. Easy walk to the harbour. Could not get the room to cool down. It got too hot and they sent me a fan to help.
A nice, comfortable room in a great part of the city. Friendly staff and trendy decor. I'm not sure why anyone would put a sliding door on a bathroom.
good service from front desk
Warm and friendly staff, clean and comfy rooms and quiet. We will definitely be returning. :)
Cute hotel Good price Good location Good price for parking
convenient out dated, smelled moldy
Location near transportation lines and many dining possibilities Inability to control room temperature during stay. Sorry if that sounds like a complaint.
This is a very nice urban hotel with a sense of history. Complimentary breakfast is better than average. The location is perfect for exploration of a terrific city.
They had an excellent hot breakfast in the morning. Location was close to the light rail and downtown but pretty far if you plan to visit the Harbor area. The ac didn't really work well. The windows are sealed and it got warm during the night.
The hotel itself and our room was clean and nicely decorated. Our room smelled clean and inviting and it was also quite spacious with a great view even though we paid for one of the more inexpensive rooms. The only negative part of our experience with this hotel was that the air conditioner in our room wasn't working properly. It got really hot over night during our stay and we couldn't get the a/c to turn on, not even the simple fan would work. We paid about 150.00 for this nice room and would have expected something as simple and necessary as the air cooling system to be functioning. We slept through the night with no covers and feeling uncomfortably hot.
Very pleasant staff, very spacious room, the room was extraordinarily clean. I'm glad I stayed there I'm told the facility will be upgraded which will be nice. Still, it is very nice for the money I paid to stay there. It was nice having a continental breakfast. The lady coordinating the continental breakfast is very cheerful and pleasant. Good value. I hope to stay there again. nothing. All was fine
Staff was extremely helpful and courteous. The breakfast options were limited.
After reading some of the reviews about the AC and readiness of the rooms, I called ahead and made sure everything was working because this was my 1 year anniversary. When we arrived, everything was in place, they gave us a high corner bedroom, and Matt gifted us a complimentary bottle of Champagne! It was a very pleasant surprise for us and really helped make a great evening. The pool was closed and it was a great day for it. They night staff wasn't really prepared for addressing common needs such as getting amenities.
Location There was no hot water and wifi does not work
Friendly and helpful staff. Rooms are a bit outdated and a little rundown.
Staff was awesome They told me water was going to be turned off from 9:00 til 1:00 which was okay cause woke up in the morning to go to the aquarium came back around 6:00 and still no water. When the water did come on had no hot water.
staff is great wifi
Location Served purpose to watch a ball game at Camden Yards Upon arrival was told not to unload bags..had to park in parking garage (hidden $20 more dollars) and walk bags in a long distance. Check in staff not friendly at all. In house bar staff below average attitudes.
Convenient location Hotel was okay for people it serves
Staff were super friendly and nice. Our room was clean and comfortable and our view was great! Nothing
Convince to the ballpark and surrounding waterfront restaurants Nothing really to speak of
Loved the room-extremely comfortable bed, smart design, bright and fresh. Loved the staff-no nonsense, friendly, helpful, wonderful smiles. The ice machine directly outside the room-very minor irritant from the noise when ice was dispensed. $32 Valet parking per day through the hotel when one can park in the St. Paul St. garage only two blocks away for a fraction of the cost. This was disappointing because the third party through which the room was booked indicated the hotel provided parking but did not explain it was Valet for $32/day. The hotel does not validate parking in the garage.
Cozy and convenient to all of downtown Baltimore
Great hotel ,great spacious rooms. Did not appreciate the very very slow Internet connection.
The ONLY bright spot was the fact that a lady named Sharonda actually made us want to stay there, suggested and AND DID something to make us stay. Otherwise, EVERYTHING was bad. We would have left if it wasn't for Sharonda. Breakfast wasn't ready on time, Linda was completely unaccomodating, linens were never changed in 8 nights, cleaning was minimal, the water pressure was low, they gave a key to our room to someone else, there was MOLD on the breakfast sandwiches for breakfast, the toilet seat was broken and the laundry area beside the gym had people's old clothes that were NEVER removed and were out in view, thrown EVERYWHERE.
The room felt new and clean. The staff made us feel at home. The quality of the included breakfast food could have been better.
Location for us was perfect
Full kitchen. Good breakfast Housekeeping service. Carpets were dirty.
I liked the look and feel of the property and the staff was friendly and accommodating. The $25/night parking was steep compared to other properties.
It was cold, not a huge problem bcs there was a space heater provided. it wasn't terribly comfortable. Lobby/reception was a bit weird. Kind of felt like i was staying in an 'hourly' hotel. it was real NOISY - people above me walking around their room into the wee hours, the trains running by all night, the sirens, the helicopters…i barely slept. then I woke up to a banging sound – workmen installing/fixing the faux wood floor in the hallway @ 7:30! awesome. i liked that it's a re-use of a historic building and close to penn station. however, the reno was cheaply done and seems to be getting shabby already. the rooms are odd as is the vibe of the place. i wouldn't ever stay here again
Location The heat didn't work well. If I shut the bathroom door it would be a ice box but if I left it open the sun shined right on the bead. It was a lose lose situation. The heater was not working properly and now I'm sick.
We stayed here for a weekend getaway to inner harbor. We were able to walk from the hotel to the harbor. It took about 30 min, but we didn't mind at all. Our room was very clean. And bigger then we expected. The staff was very helpful also. Breakfast
I have never felt more comfortable at a hotel as I did here. There were a few times during our trip I looked at my husband and said "I feel like I'm staying at my grandmother's house" The staff and the overall feel of the hotel were so welcoming. I would highly recommend this place! The elevator was very small and seemed to take a very long time to get to each floor. But honestly that was only a minor ding in this wonderful hotel!
the view , the neighberhood, the staff ..everything
no elevator- too hard for older people. no transportation to convention center or major areas not convenient
The layout and decoration had old-fashioned character and charm (large parlor downstairs), and the room was spacious. 1. The double-bed was not very comfortable. I was staying with a girlfriend, and because the bed sank in the middle, we kept rolling towards each other. 2. The breakfast was really bad -- granola bars and pound cake. 3. The shower had some of the paint peeling off the walls.
Shower, fan, hot water, a/c worked. Plenty of clean towels. Microwave and mini-fridge. Heavy tobacco smoke odor in non-smoking hotel, coming into my room. Two employees claimed it would be corrected. It was not. Found cigarette in hallway. Tacky decor, dirty rugs, old upholstery, sullen front desk staff with unprofessional appearance. No towel racks, rusted heat register in bathroom, moldy messy caulk around tub, missing lamp finials, broken window blinds. One corner section of blind missing-- great for a peeping tom. This could be a beautiful hotel, but needs a new owner with taste and who cares about the customer.
Reasonable price and located within a mile of the convention center. Parking was $3 per day. Parking was 1 block away in the hospital lot. It was a frumpy old place. Don't expect much besides a clean room.
The Hotel is ideal for city visit and great value for money. The rooms are neat and gives a comfort stay. No lift!!!! so ask for your room on the first floor.
Reasonable price for a great downtown location. It is an easy walk from the train station. The staff has always been friendly and helpful when I stay there. I do not spend a lot of time in my room, and so it serves my purposes well. The building itself is not in the greatest shape. The furnishings could use an upgrading. However, because I do not spend much time in the hotel and my room, these are minor concerns. Because of the price and location, I will stay at the Biltmore Suites Hotel in future visits to Baltimore.
The room was nice and spacious. No elevator
location The building was literally falling apart, had a funky odor and was not well kept at all