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Room was very clean. Housekeeping service is great. Ice machines broken on a few floors.
The shuttle took forever to get us from the airport and the rooms were dingy, with holes in the blankets and thin pillows. The rooms are decorated to look all modern but instead they look cheap.
Needed a place to stay for a few days while waiting for the next flight out of LAX. Staff was friendly and helpful. Room availability was convenient and flexible. A perfect fit. Minor maintenance to ice machines.
I didn't have high expectations for this hotel, just needed a place to crash next to the airport for an early morning flight the next day. For a basic hotel, this was surprisingly nice. Rooms were clean, staff was responsive, liked the modern functional decor,was just right. Appreciated that they had security in the lobby checking people's room numbers before allowing just anybody up to the rooms. Was a slight smell of smoke in the room
Great clean rooms, friendly staff and comfortable bed. Loved the free shuttle service to our terminal as well
newly renovated rooms; cleanliness small bathroom, poor WIFI Connectivity
Shuttle service yo the airport Great bed
Everything was ok N/a
The night I stayed, it was very quiet Morning coffee and tea did not have tea bags or real sugar
The morning van driver kept texting and not paying attention to the customers
The staff was friendly and my room was clean. I did not have any problems and was only in town for one night so this was perfect for my needs and the price was right.
The lady at the front desk was really good Sometimes the common areas were dirty
Location and pool area. Comfort, price, room condition, a dog park right next to the hotel that bothered like hell!
Great service, fun times, great parties and very comfortable and clean.
Love the showers! The only lounging chair was a beanbag which isn't ideal
there's a great vibe about this hotel. and the best part is, if you find yourself in hollywood and not sure where to go, you can pretty much party in the lobby! also, mini bar items are super cool and fun. not enough space to hang clothes! the mini bar location is cool but not practical.
The location was very central. The staff were very friendly and attentive. The floors need updating. They made very loud creaking sounds. It seemed like the guests above us were going to fall thru the ceiling onto our bed. Guests in a nearby room partied on their deck at sunrise and were very loud.
I liked the location. It's very central to Hollywood and West Hollywood. This hotel is very noisy. The rooms are very spartan, and this is not a hotel for people not there to party into the wee hours.
The design of the hotel and the rooms was extremely appealing. The staff was nice and helpful
The walls are very thin, you can hear everything going on in the room next door..
Fantastic staff - very friendly especially at the bar and by the pool - very very pleased with the overall experience and will defintley be staying there next time I am in LA
Great location Bed was squeaky but in sure that could have been fixed
upon arrival the front desk staff was a bit testy with me and made me wait past 4pm for my room after i had been on the road and on planes for eay too long. i got cut off by a gentleman when i tried to talk in a stern voice i got name and reservation? not even a hi, how are you doing today? location for price isn't too great anymore, elevator was out one night, no one really asks if you need anything, maids don't speak english but at least they smile. not worth what i paid. ridiculously overpriced. i asked about restaurants and all they wanted me to do was order from their room service. had problems getting on internet in room.stayed there yrs. ago, quality of service has gone down. when i arrived no one even asked if i needed help with bags.
A little weird
We had flown from NY to drive down to San Diego and stayed for a night in LA. Our room was cleaned, renovated look and comfortable. The staff was excellent and free breakfast. Very affordable.
It is close to the airport. The room was old and dirty. Breakfast was poor.
The location was close enough to the beaches. There were crackheads sprinkled around the area there was a spider in my room it smelled like rancid smoke even though I asked for a smoking room I was kind of disgusted by the stench. Also they charge $.75 for ice cubes actually just a bucket a small square bucket from your room which kind of blows my mind!!
Nothing The name is a ripoff! On the web page it was mistaken for Holiday Inn Express. This is NO Holiday Inn Express. There should be a disclaimer. The TV was a 22” standard. There were ants. The a/c was hard to regulate. Dirty carpet.
Clean room, friendly staff, close to Hollywood Blvd Nothing
Beds extremely uncomfortable and staff not very friendly at all. I attempted to call the front desk several times when we first arrived but no answer what's so ever (almost as if the guy at the front desk avoided talking to me)
Price Thin walls, loud, beds as comfortable as the floor. Hallways smelled. Terrible parking.
Parking was horrible
Nothing Parking was unavailable. Website said there would be parking. I use hotel.com a lot (need a room tonight) however I no longer will use unless I get a refund
It was 7 minutes from Universal Studios Hollywood. The room appeared to be really clean. Their very small parking garage was full. There wasn't any street parking available. We had to park down the street and pay $25 to park in that lot. For that $25 more, we could have stayed at a much nicer hotel that had parking for us. We were trying to save money by staying here and it cost us more because of parking.
Location No parking
Nothing especially when you end up paying way too much to stay in a crack house There was no parking is there were people screaming up and down the hallways there was smoking in non-smoking rooms and when I woke up in the morning for the little sleep I could get there was throw up in the hallway and none of the employees had any idea I was even there not worth it never stay there again.
the location (walking distance to subway stations), the friendly staff, the rooms hollywood blvd
Located just a block away from chinese theatre and hollywood blvd attractions. Free overnight secured parking garage. The hotel is pretty much ran down in all aspects. I think it is unfortunately just bad management as it has the potential to be a jewel...you can tell the hotel had its good years at some point, but today it is just sad. Bad arrangements of furniture in the rooms (meaning large tables and chairs forced to fit small spaces between bed and wall, old and badly maintain wall paper, and really what ,ade me write this review.....extremely dirty. Food was left in the small fridge since who knows when, floors needed a sweep and a mop, dirty windows, with vews of dead plants ... Sad, very sad.
Location Old and worn out
The rooms were all remodeled and have a modern feel to them. -The water pressure and temperature of the shower were spot on. limited spaces for parking at this hotel means that for their guests they have to double park behind cars or park as far as a few blocks down the street for parking. Staff are not friendly nor welcoming and I felt as if I was a burden to them for checking in and using their hotel. Area of town where the hotel is located is not the greatest neighborhood where you certainly do not want to be out walking by yourself late at nite. The beds were too springy and light and would make the most noise even with a little movement. The hotel was too close to a major street so we heard sirens, car backfires, people yelling, and more every nite.
Convenience in location Door key didn't work, Had to change rooms. Light in bathroom didn';t work properly
Location is good - 45min walk to Chinese theatre via Sunset or Hollywood blvd. Free WiFi internet. If luxury is not the goal, then for a fair price it is an acceptable choice. Sheet in the bed had a dark stain. Long hair in the bath tube. Price could have been lower.
Location Horrible parking
the room was dirty , and it smells bad
location, WiFi in room, room size price
Excellent location, good value, clean, very nice large format picture of Griffith Observatory in the room - brought the appearance of the room head and shoulders above the typical budget business travel experience. I will definitely come back. Good access to yummy eating in both Thai Town and Little Armenia... Slow elevator, spongy carpeting in hallways - i.e. no big deal...
Very helpful staff who even allowed us to leave our car parked after checking out. Comfort ok, clean, proximity of the metro station to visit Hollywood. We felt the area not safe at night. Breakfast and breakfast area ok.
the location was nice, just up the street was the Metro station, and was close drive to downtown. There were no towels in the room when we got there, when we asked the staff, it took quite a while to actually get them, and there was a large bug on the wall, looked like a cockroach.
Nearly from hotel you can shopping . The hotel was expensive for 2 star . For me next time no go.it was not good clean.
The room heater wasn't working. Breakfast spread wasn't great. Felt like it was a make shift type of arrangement.
The location was very convenient to attractions in Hollywood and the party I was going to. The internet connection - there was suppose to be free wifi - didn't work which was annoying.
Great location, only one block from Metro station in Hollywood Blvd. Bathrooms are a bit old. Elevator old and slow. breakfast very poor!!! Staff in lobby booked transfer to lax but was confusing and everyone told us different rates. We ended up going with an Armenian driver who overpriced the drive by 10$!!! Please note you can arrange trasnfers with Super Shuttle which is much ceaper and convennient.
Shops and (fast-food) restaurants nearby. Near crossing Sunset & Hollywood blvd. You can see the Hollywoodsign from the hotel Breakfast was minimal
Once my AC wouldn't work, then call the front-desk, and the problem was solved soon after. I can say that was cool..... If there is something I didn't like about your place is definitely the breakfast,and the breakfast area I could say that was really poor.
The position, the bus to the Lax Airport. Safety location, close to Santa Monica Pier (10 minutes walk)
It had free parking and was near the beach. Stains on windows and crusty curtains. Bit basic and old wash facilities.
I stayed at the motel at nights, since I was very busy travelling around the area for business
close to santa monica beach room old, bathroom not in perfect state. price too high compared with comfort and services
It was fairly close to the beach, in a not terrible area. This motel looked like it had been through a hurricane. Holes in the walls, curtains that didn't fit the windows.dirty floors.
That it was near to the beach & it has free wifi. I didn't feel particularly secure as a single female. The bathroom could do with a lick of paint. I have stayed in nicer, cleaner places for less in Santa Monica.
Was a place to sleep I was charged two times.
Fair price, helpful staff on main road so very noisy,no coffee making facilities
The only thing I liked about your motel was the staff. They were very helpfull and understanding. I did not like my stay at Santa Monica Motel. We got a dirty room and I got fleabites from sleeping in the bed in my room. I had to go to the doctor when I came home.
It is very close to the Pier, easy on and off Freeways. but very quiet, Clean and roomy. Absolutely Perfect for our needs It was Perfect
The motel is fairly close to the pier, fast food, and a great pizza place. We arrived at 10pm, rang the bell, and a 13 year old kid came to the window and checked me in. I was surprised, but he explained everything really well, and parking was easy. The beds were loud getting in and out, but we slept fine.
We adored the service. We were given a choice of two rooms. The staff was absolutely accommodating and kind. They made us feel as if we were at a bed and breakfast. The courtyard was charming and the bed/room was comfortable. The shower head lacked pressure; other than that, everything else was perfect for the price!
The hotel is basically a backyard facing an alley. This was not friendly-the gentleman sleeping in the alley was a worry.
The room was super cute and within walking distance from the beach. The woman working the front office was very friendly. It was real close to a bar and the neighborhood tended to get very noisy late at night, but beggars can't be choosers. It was perfect for the price within the area.
Family ran Stained sheets. Long black hair on bed
Cleaning room well decorated No A/C shower needed to be cleaned better from prior ocupants better sealing from external elements.
Convenient location at a good price. There was a outside light right by our window and the window coverings didn't block completely. Therefore it was extremely light in the room all night.
I liked the location most of all I didn't like that the rooms had small bathrooms and sheets had stains and some cigarette burns.
This guest did not leave comments about this hotel.
Staff was more than very helpful. Super nice people running this place. Great gathering with other guests in the backyard where seats and benches are provided. nothing, all good.
Nothing in particular This hotel was just average and the rooms were a lot older and needed paint and the decorations and so forth were minimalâ€¦ But the manager was amazingly rudeâ€¦ I would sincerely not recommend this hotel to anyone unless they feel like being ins
I liked to location of the hotel, close to Hollywood Blvd west and close to the highway exit. I didn't like the personel at the reception desk; they kept shouting that we could not check in without a printed confirmation (that we didn't have because we were travelling and booked one night before). The room was not clean; there was lots of dust under and on the tables. The breakfast was very limited and there seemed to be a fixed number of breadrolls for all hotel visitors.
free wi fi for info that is not available at the desk. the hotel staff were unfamiliar with the local transport and we ended up at the wrong side of town. a local bus/ train map would be helpful. also restaurant is not open sundays, so if you stay over the weekend you miss breakfast. its also a bit too far to walk to the main part of town everyday.
Nothing. It really needs improvement in comparison to other hotelsl/motels. No hair dryer, no mattress covers under the flat sheet (no fitted sheets), no coffee maker. The mattress needs to be protected and fitted sheets have to be bought. The man at the reception was very unfriendly.
not much old and shabby stunk of smoke no fridge or coffee making restraunt not open and it was too small.
It was recently renovated so the rooms were a lot better than the pictures that were listed online. If you need something short term (we only stayed 1 night) this place definitely fits the bill. I'll definitely consider this hotel when I come back to Hollywood. WiFi was a bit slow and had to resort to using 4G on my phone. There's no pool or hot tub.
I had a big cock rouch in my room
The person at the front desk was efficient, polite and helpful. He recommended a very good restaurant which was reasonably priced. It was near our destination - the HFFestival - Arclight Theater.
The staff on the front office were really effective. The location is good. The room was small for two beds. The price is a little expensive for a simple hotel.
This hotel needs a total makeover. The plumbing was terrible and all faucents leaked. The carpet probably had bed bugs in it and the bedspreakds had holes in them. The faucets leaked all night long. The shower head was totally broken. It was a pithole that i'd never go back to.
The room was clean and nice and the gentleman staff was very helpful a little over priced but worth it in the long run
easy access, clean, and quiet decor a bit dated
This is an excellent motel in West Hollywood. Taking into consideration the value it offers good clean rooms, free wifi, and parking. You are about two miles from the Chinese theatre which gives you a good walk up either sunset or hollywood blvd. You are also at the entrance to the 101 however traffic is LA is terrible all the time so it's not like you will be speeding away to your destination. The maid service was good and the front desk staff were very nice. It's not an luxury hotel but you aren't paying those prices. I would stay here again if I visit LA.
Room was clean, nice flooring and window covering. Check in evening on 2/9. Clerk not very friendly, did not smile.
Nice finishes Comfortable bed Good TV Ants in bathroom - even after killing what we saw at night, more still came back in morning
met my needs for close to airport, inexpensive and clean
Booked a room thur Booking.com at $79.00 a night. When I got to the Motel there is a large sign that states $59.00 a night. Then The front counter person charged me $10.00 for the shuttle service that is stated to be free on your website. Priced Higher then the Stated Sign Price. Charged for a free shuttle service
room size and quality Noise, transport to the airport
eventhough it is in the crime region , hotel is gated...and ok for singles and men
Proximity to the airport Very rundown area. Desk staff brusque and unhelpful. Cleaning staff co-operative. Inclusive breakfast was an insult to the name of breakfast, Disgusting. Shuttle service was not provided by the hotel as advertised and the result was expensive. I cancelled a booking for a return visit and this was not cancelled and I was charged as a no show.
the speed to internet is very slow
First, I was surprised, that this is not a hotel, but a motel. Anyway, I was very surprised about the cleanliness of the room.. It was in very good condition (I had a room 313) It was perfect as a temporary accommodation, like I needed, when I arrived lax Airport in the night, but I do not recommend it as longer- term accommodation while it's abusing when you hear airplane landing in the middle of the night to the lax airport.
No. The bed and pillows were full of ants. The desk clerk just ignore my complaint. There was no food that was edible on my diet.
Very clean room, very comfortable stay, friendly staff and had HBO The surrounding area was ok
It was central to my needs. It was a very small room, Very little parking. Rules wouldn't allow me to have guests without clearing them with the front desk first.
Excellent overall value for money. Recommended, unless location is a problem. Not within walking distant to any attractions.
I like that the came with time warner cable, a fridge, and microwave. The manager lady was rude, my room smelled like cat urine, the shower sucked, couldn't check into my room until 6p, it was just not a good experience.
When we walked in the hotel room it looked like a murder scene.. Blood on the walls, the tub was black, hole in the walls, 2 inches of dust around the walls, it looked like someone took a screwdriver and made holes all over the ceiling, pubic hairs in the beds.. ABSOLUTELY DISGUSTING!!!! Health hazard.. the hotel should be shut down and remodeled.
Allowed us to check in early Wifi didn't work in our room, had to sit in the car park. very expensive and there was a lot of homeless people living outside our window and the curtain wouldn't close fully
The price on this is the only positive I can think of. You really get what you pay for. And there's a police station nearby. So, first off, there's 27 rooms, and 27 parking spaces, two of which are handicapped. When I came back to the hotel after a night on Santa Monica pier, there was literally only one handicap space left empty, and I can't park on the street because that's illegal during the night. When I tried to get help from the staff about this (they are a 24hr office), no one was there. I didn't get it resolved until I had already parked in the handicap space and was in my room about to sleep. Other than that, the bed was hard as a rock, and the internet barely worked with text-based websites, let alone video streaming like Hulu or Netflix. The neighborhood is pretty scary, especially at night. Your only solace that your stuff won't be stolen is there's a police station a short walk away. All in all, if you're in a pinch and can't afford anything else, go for it. Otherwise, stay away.
Friendly staff, really large rooms, comfortable bed and pillows, clean rooms and linens, A/C in great working condition, blackout curtains. Super cozy. I slept like a baby. Also, really great location with tons of restaurants, pharmacies, gas stations near by. A few minutes' drive from LAX, car rental places, beaches. Wi-Fi was a little slow at times but overall not bad. The toilet paper was waaaay too thin and it would get stuck and rip when you try to unroll it. Just bring your own toilet paper or use the Kleenex.
Quiet Comfortable beds Newish interiors Lots of free toiletries. Great safe location close to LAX. The bathroom could have been cleaned better. I found some hairs in the tub.