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newly renovated rooms; cleanliness small bathroom, poor WIFI Connectivity
Great clean rooms, friendly staff and comfortable bed. Loved the free shuttle service to our terminal as well
Smelled like smoke and dirty
Room was very clean. Housekeeping service is great. Ice machines broken on a few floors.
Everything was ok N/a
I didn't have high expectations for this hotel, just needed a place to crash next to the airport for an early morning flight the next day. For a basic hotel, this was surprisingly nice. Rooms were clean, staff was responsive, liked the modern functional decor,was just right. Appreciated that they had security in the lobby checking people's room numbers before allowing just anybody up to the rooms. Was a slight smell of smoke in the room
The shuttle took forever to get us from the airport and the rooms were dingy, with holes in the blankets and thin pillows. The rooms are decorated to look all modern but instead they look cheap.
The morning van driver kept texting and not paying attention to the customers
Needed a place to stay for a few days while waiting for the next flight out of LAX. Staff was friendly and helpful. Room availability was convenient and flexible. A perfect fit. Minor maintenance to ice machines.
The night I stayed, it was very quiet Morning coffee and tea did not have tea bags or real sugar
Shuttle service yo the airport Great bed
The staff was friendly and my room was clean. I did not have any problems and was only in town for one night so this was perfect for my needs and the price was right.
The design of the hotel and the rooms was extremely appealing. The staff was nice and helpful
The walls are very thin, you can hear everything going on in the room next door..
upon arrival the front desk staff was a bit testy with me and made me wait past 4pm for my room after i had been on the road and on planes for eay too long. i got cut off by a gentleman when i tried to talk in a stern voice i got name and reservation? not even a hi, how are you doing today? location for price isn't too great anymore, elevator was out one night, no one really asks if you need anything, maids don't speak english but at least they smile. not worth what i paid. ridiculously overpriced. i asked about restaurants and all they wanted me to do was order from their room service. had problems getting on internet in room.stayed there yrs. ago, quality of service has gone down. when i arrived no one even asked if i needed help with bags.
The location was very central. The staff were very friendly and attentive. The floors need updating. They made very loud creaking sounds. It seemed like the guests above us were going to fall thru the ceiling onto our bed. Guests in a nearby room partied on their deck at sunrise and were very loud.
Great service, fun times, great parties and very comfortable and clean.
Had a good stay. Will definitely stay again. Bathroom was a little diry when I arrived. Food i thought could be better.
A little weird
there's a great vibe about this hotel. and the best part is, if you find yourself in hollywood and not sure where to go, you can pretty much party in the lobby! also, mini bar items are super cool and fun. not enough space to hang clothes! the mini bar location is cool but not practical.
Interesting venue, good location. Service wasn't great, ceilings and walls are particularly thin, making it too noisy at times to sleep. Especially, with some young dork band, relentlessly body slamming each other in the room above from 3am to 7am in the morning, before going swimming in the pool, fully clothed outside my room at 7.30am. The staff seemed to be oblivious to this.
Location and pool area. Comfort, price, room condition, a dog park right next to the hotel that bothered like hell!
I liked the location. It's very central to Hollywood and West Hollywood. This hotel is very noisy. The rooms are very spartan, and this is not a hotel for people not there to party into the wee hours.
The location was close enough to the beaches. There were crackheads sprinkled around the area there was a spider in my room it smelled like rancid smoke even though I asked for a smoking room I was kind of disgusted by the stench. Also they charge $.75 for ice cubes actually just a bucket a small square bucket from your room which kind of blows my mind!!
We had flown from NY to drive down to San Diego and stayed for a night in LA. Our room was cleaned, renovated look and comfortable. The staff was excellent and free breakfast. Very affordable.
It is close to the airport. The room was old and dirty. Breakfast was poor.
Nothing The name is a ripoff! On the web page it was mistaken for Holiday Inn Express. This is NO Holiday Inn Express. There should be a disclaimer. The TV was a 22” standard. There were ants. The a/c was hard to regulate. Dirty carpet.
Parking was horrible
the location (walking distance to subway stations), the friendly staff, the rooms hollywood blvd
Clean room, friendly staff, close to Hollywood Blvd Nothing
Nothing especially when you end up paying way too much to stay in a crack house There was no parking is there were people screaming up and down the hallways there was smoking in non-smoking rooms and when I woke up in the morning for the little sleep I could get there was throw up in the hallway and none of the employees had any idea I was even there not worth it never stay there again.
Beds extremely uncomfortable and staff not very friendly at all. I attempted to call the front desk several times when we first arrived but no answer what's so ever (almost as if the guy at the front desk avoided talking to me)
It was 7 minutes from Universal Studios Hollywood. The room appeared to be really clean. Their very small parking garage was full. There wasn't any street parking available. We had to park down the street and pay $25 to park in that lot. For that $25 more, we could have stayed at a much nicer hotel that had parking for us. We were trying to save money by staying here and it cost us more because of parking.
Location No parking
Price Thin walls, loud, beds as comfortable as the floor. Hallways smelled. Terrible parking.
Nothing Parking was unavailable. Website said there would be parking. I use hotel.com a lot (need a room tonight) however I no longer will use unless I get a refund
leaving it one hour after i checked in The bedbugs. The Minuscule room. The bedbugs!
The room was clean and spacious. The staff was wonderfully helpful. Parking was secure under the hotel. It was close to Universal Studios Park. I would stay here again.
Good location, staff was nice Room was not the best of cleaniness. I got bit by something in the bed 8 times.
This guest did not leave comments about this hotel.
Location. It was just what I needed Staff, not as friendly.
The location is perfect, walk of fame and restaurants are around the corner 5 minute walk. The parking is free and under the hotel with gated doors avery big plus. We were very surprised about how our rooms looked like after reading all the comments, the rooms where almost like new, we had room 216 and 217 and they were very clean with good beds. How the other rooms look like we dont know.
location, free parking not clean enough on corridor, smell
Tony at the front desk was terrific The location to the Hollywood strip is perfect They really have good fresh donuts every morning Secure underground yet limited free parking All at a reasonable price Needs some TLC Parking gate code was difficult to use TV reception is challenging on many stations
This guest did not leave comments about this hotel.
Nothing Nothing worked. There was no cable TV, wifi barely worked, barely lukewarm water, only four outlets in the whole room, 3 of which were for TV, fridge, and AC. No table or chair to set up laptop, super small room.
Location! Pool not working! Noisy!
It was very close to the Bowl. The parking was secure and available, which is very nice. The pool was very clean and nice. The rooms were also very clean. The room door closed questionably. The deadbolt felt loose and the door still uses a traditional key, not an electronic key. There was also another door in my room, that would have been to an adjoining door, except it was at the back of my room.
the room was dirty , and it smells bad
Convenience in location Door key didn't work, Had to change rooms. Light in bathroom didn';t work properly
Location is good - 45min walk to Chinese theatre via Sunset or Hollywood blvd. Free WiFi internet. If luxury is not the goal, then for a fair price it is an acceptable choice. Sheet in the bed had a dark stain. Long hair in the bath tube. Price could have been lower.
Location Horrible parking
The rooms were all remodeled and have a modern feel to them. -The water pressure and temperature of the shower were spot on. limited spaces for parking at this hotel means that for their guests they have to double park behind cars or park as far as a few blocks down the street for parking. Staff are not friendly nor welcoming and I felt as if I was a burden to them for checking in and using their hotel. Area of town where the hotel is located is not the greatest neighborhood where you certainly do not want to be out walking by yourself late at nite. The beds were too springy and light and would make the most noise even with a little movement. The hotel was too close to a major street so we heard sirens, car backfires, people yelling, and more every nite.
The only thing I liked about your motel was the staff. They were very helpfull and understanding. I did not like my stay at Santa Monica Motel. We got a dirty room and I got fleabites from sleeping in the bed in my room. I had to go to the doctor when I came home.
It was fairly close to the beach, in a not terrible area. This motel looked like it had been through a hurricane. Holes in the walls, curtains that didn't fit the windows.dirty floors.
close to santa monica beach room old, bathroom not in perfect state. price too high compared with comfort and services
It is very close to the Pier, easy on and off Freeways. but very quiet, Clean and roomy. Absolutely Perfect for our needs It was Perfect
Was a place to sleep I was charged two times.
It had free parking and was near the beach. Stains on windows and crusty curtains. Bit basic and old wash facilities.
Fair price, helpful staff on main road so very noisy,no coffee making facilities
The position, the bus to the Lax Airport. Safety location, close to Santa Monica Pier (10 minutes walk)
I stayed at the motel at nights, since I was very busy travelling around the area for business
That it was near to the beach & it has free wifi. I didn't feel particularly secure as a single female. The bathroom could do with a lick of paint. I have stayed in nicer, cleaner places for less in Santa Monica.
The location was very convenient to attractions in Hollywood and the party I was going to. The internet connection - there was suppose to be free wifi - didn't work which was annoying.
Great location, only one block from Metro station in Hollywood Blvd. Bathrooms are a bit old. Elevator old and slow. breakfast very poor!!! Staff in lobby booked transfer to lax but was confusing and everyone told us different rates. We ended up going with an Armenian driver who overpriced the drive by 10$!!! Please note you can arrange trasnfers with Super Shuttle which is much ceaper and convennient.
The room heater wasn't working. Breakfast spread wasn't great. Felt like it was a make shift type of arrangement.
Very helpful staff who even allowed us to leave our car parked after checking out. Comfort ok, clean, proximity of the metro station to visit Hollywood. We felt the area not safe at night. Breakfast and breakfast area ok.
location, WiFi in room, room size price
Once my AC wouldn't work, then call the front-desk, and the problem was solved soon after. I can say that was cool..... If there is something I didn't like about your place is definitely the breakfast,and the breakfast area I could say that was really poor.
the location was nice, just up the street was the Metro station, and was close drive to downtown. There were no towels in the room when we got there, when we asked the staff, it took quite a while to actually get them, and there was a large bug on the wall, looked like a cockroach.
Shops and (fast-food) restaurants nearby. Near crossing Sunset & Hollywood blvd. You can see the Hollywoodsign from the hotel Breakfast was minimal
Staff was more than very helpful. Super nice people running this place. Great gathering with other guests in the backyard where seats and benches are provided. nothing, all good.
Convenient location at a good price. There was a outside light right by our window and the window coverings didn't block completely. Therefore it was extremely light in the room all night.
Very cute motel, small and cozy feel, great location The bathroom was TINY, but we managed.
The motel is fairly close to the pier, fast food, and a great pizza place. We arrived at 10pm, rang the bell, and a 13 year old kid came to the window and checked me in. I was surprised, but he explained everything really well, and parking was easy. The beds were loud getting in and out, but we slept fine.
Parking was free only about a mile from the Pier. Bed was comfortable. The staff did not give good directions for finding the Motel, It was very noisy. The staff would not suggest restaurants etc. just handed you a map,shared drive with fast food busy and noisy. Only 4 channels on TV.
The hotel is basically a backyard facing an alley. This was not friendly-the gentleman sleeping in the alley was a worry.
Cleaning room well decorated No A/C shower needed to be cleaned better from prior ocupants better sealing from external elements.
This guest did not leave comments about this hotel.
I liked the location most of all I didn't like that the rooms had small bathrooms and sheets had stains and some cigarette burns.
The room was super cute and within walking distance from the beach. The woman working the front office was very friendly. It was real close to a bar and the neighborhood tended to get very noisy late at night, but beggars can't be choosers. It was perfect for the price within the area.
We adored the service. We were given a choice of two rooms. The staff was absolutely accommodating and kind. They made us feel as if we were at a bed and breakfast. The courtyard was charming and the bed/room was comfortable. The shower head lacked pressure; other than that, everything else was perfect for the price!
Nothing. It really needs improvement in comparison to other hotelsl/motels. No hair dryer, no mattress covers under the flat sheet (no fitted sheets), no coffee maker. The mattress needs to be protected and fitted sheets have to be bought. The man at the reception was very unfriendly.
This hotel needs a total makeover. The plumbing was terrible and all faucents leaked. The carpet probably had bed bugs in it and the bedspreakds had holes in them. The faucets leaked all night long. The shower head was totally broken. It was a pithole that i'd never go back to.
easy access, clean, and quiet decor a bit dated
The staff on the front office were really effective. The location is good. The room was small for two beds. The price is a little expensive for a simple hotel.
not much old and shabby stunk of smoke no fridge or coffee making restraunt not open and it was too small.
I had a big cock rouch in my room
free wi fi for info that is not available at the desk. the hotel staff were unfamiliar with the local transport and we ended up at the wrong side of town. a local bus/ train map would be helpful. also restaurant is not open sundays, so if you stay over the weekend you miss breakfast. its also a bit too far to walk to the main part of town everyday.
I liked to location of the hotel, close to Hollywood Blvd west and close to the highway exit. I didn't like the personel at the reception desk; they kept shouting that we could not check in without a printed confirmation (that we didn't have because we were travelling and booked one night before). The room was not clean; there was lots of dust under and on the tables. The breakfast was very limited and there seemed to be a fixed number of breadrolls for all hotel visitors.
The room was clean and nice and the gentleman staff was very helpful a little over priced but worth it in the long run
The person at the front desk was efficient, polite and helpful. He recommended a very good restaurant which was reasonably priced. It was near our destination - the HFFestival - Arclight Theater.
Booked a room thur Booking.com at $79.00 a night. When I got to the Motel there is a large sign that states $59.00 a night. Then The front counter person charged me $10.00 for the shuttle service that is stated to be free on your website. Priced Higher then the Stated Sign Price. Charged for a free shuttle service
First, I was surprised, that this is not a hotel, but a motel. Anyway, I was very surprised about the cleanliness of the room.. It was in very good condition (I had a room 313) It was perfect as a temporary accommodation, like I needed, when I arrived lax Airport in the night, but I do not recommend it as longer- term accommodation while it's abusing when you hear airplane landing in the middle of the night to the lax airport.
No. The bed and pillows were full of ants. The desk clerk just ignore my complaint. There was no food that was edible on my diet.
Room was clean, nice flooring and window covering. Check in evening on 2/9. Clerk not very friendly, did not smile.
Proximity to the airport Very rundown area. Desk staff brusque and unhelpful. Cleaning staff co-operative. Inclusive breakfast was an insult to the name of breakfast, Disgusting. Shuttle service was not provided by the hotel as advertised and the result was expensive. I cancelled a booking for a return visit and this was not cancelled and I was charged as a no show.
eventhough it is in the crime region , hotel is gated...and ok for singles and men
Nice finishes Comfortable bed Good TV Ants in bathroom - even after killing what we saw at night, more still came back in morning
room size and quality Noise, transport to the airport
the speed to internet is very slow
met my needs for close to airport, inexpensive and clean
I like that the came with time warner cable, a fridge, and microwave. The manager lady was rude, my room smelled like cat urine, the shower sucked, couldn't check into my room until 6p, it was just not a good experience.
Excellent overall value for money. Recommended, unless location is a problem. Not within walking distant to any attractions.
Allowed us to check in early Wifi didn't work in our room, had to sit in the car park. very expensive and there was a lot of homeless people living outside our window and the curtain wouldn't close fully
When we walked in the hotel room it looked like a murder scene.. Blood on the walls, the tub was black, hole in the walls, 2 inches of dust around the walls, it looked like someone took a screwdriver and made holes all over the ceiling, pubic hairs in the beds.. ABSOLUTELY DISGUSTING!!!! Health hazard.. the hotel should be shut down and remodeled.
Quiet Comfortable beds Newish interiors Lots of free toiletries. Great safe location close to LAX. The bathroom could have been cleaned better. I found some hairs in the tub.
Friendly staff, really large rooms, comfortable bed and pillows, clean rooms and linens, A/C in great working condition, blackout curtains. Super cozy. I slept like a baby. Also, really great location with tons of restaurants, pharmacies, gas stations near by. A few minutes' drive from LAX, car rental places, beaches. Wi-Fi was a little slow at times but overall not bad. The toilet paper was waaaay too thin and it would get stuck and rip when you try to unroll it. Just bring your own toilet paper or use the Kleenex.
The price on this is the only positive I can think of. You really get what you pay for. And there's a police station nearby. So, first off, there's 27 rooms, and 27 parking spaces, two of which are handicapped. When I came back to the hotel after a night on Santa Monica pier, there was literally only one handicap space left empty, and I can't park on the street because that's illegal during the night. When I tried to get help from the staff about this (they are a 24hr office), no one was there. I didn't get it resolved until I had already parked in the handicap space and was in my room about to sleep. Other than that, the bed was hard as a rock, and the internet barely worked with text-based websites, let alone video streaming like Hulu or Netflix. The neighborhood is pretty scary, especially at night. Your only solace that your stuff won't be stolen is there's a police station a short walk away. All in all, if you're in a pinch and can't afford anything else, go for it. Otherwise, stay away.