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The staff was friendly and my room was clean. I did not have any problems and was only in town for one night so this was perfect for my needs and the price was right.
The shuttle took forever to get us from the airport and the rooms were dingy, with holes in the blankets and thin pillows. The rooms are decorated to look all modern but instead they look cheap.
Room was very clean. Housekeeping service is great. Ice machines broken on a few floors.
Employee should provide parking ticket ready
The lady at the front desk was really good Sometimes the common areas were dirty
Needed a place to stay for a few days while waiting for the next flight out of LAX. Staff was friendly and helpful. Room availability was convenient and flexible. A perfect fit. Minor maintenance to ice machines.
The night I stayed, it was very quiet Morning coffee and tea did not have tea bags or real sugar
The morning van driver kept texting and not paying attention to the customers
Shuttle service yo the airport Great bed
newly renovated rooms; cleanliness small bathroom, poor WIFI Connectivity
I didn't have high expectations for this hotel, just needed a place to crash next to the airport for an early morning flight the next day. For a basic hotel, this was surprisingly nice. Rooms were clean, staff was responsive, liked the modern functional decor,was just right. Appreciated that they had security in the lobby checking people's room numbers before allowing just anybody up to the rooms. Was a slight smell of smoke in the room
Great clean rooms, friendly staff and comfortable bed. Loved the free shuttle service to our terminal as well
The walls are very thin, you can hear everything going on in the room next door..
Location and pool area. Comfort, price, room condition, a dog park right next to the hotel that bothered like hell!
The design of the hotel and the rooms was extremely appealing. The staff was nice and helpful
The location was very central. The staff were very friendly and attentive. The floors need updating. They made very loud creaking sounds. It seemed like the guests above us were going to fall thru the ceiling onto our bed. Guests in a nearby room partied on their deck at sunrise and were very loud.
Fantastic staff - very friendly especially at the bar and by the pool - very very pleased with the overall experience and will defintley be staying there next time I am in LA
A little weird
I liked the location. It's very central to Hollywood and West Hollywood. This hotel is very noisy. The rooms are very spartan, and this is not a hotel for people not there to party into the wee hours.
there's a great vibe about this hotel. and the best part is, if you find yourself in hollywood and not sure where to go, you can pretty much party in the lobby! also, mini bar items are super cool and fun. not enough space to hang clothes! the mini bar location is cool but not practical.
Love the showers! The only lounging chair was a beanbag which isn't ideal
Great location Bed was squeaky but in sure that could have been fixed
Great service, fun times, great parties and very comfortable and clean.
upon arrival the front desk staff was a bit testy with me and made me wait past 4pm for my room after i had been on the road and on planes for eay too long. i got cut off by a gentleman when i tried to talk in a stern voice i got name and reservation? not even a hi, how are you doing today? location for price isn't too great anymore, elevator was out one night, no one really asks if you need anything, maids don't speak english but at least they smile. not worth what i paid. ridiculously overpriced. i asked about restaurants and all they wanted me to do was order from their room service. had problems getting on internet in room.stayed there yrs. ago, quality of service has gone down. when i arrived no one even asked if i needed help with bags.
The fridge is very noisy and the breakfast finishes very early (9:30a.m)
room was very clean. Bed was comfortable.
Location and price. Limited parking. Even though we had the hotel-issued parking permit, there was not a parking space available when we returned at 10 pm. We squeezed into a space at the end of the pool. (Not a marked parking space.)
It s a great location, rooms are very clean, good breakfast, staff is so kind, they try to help you in almost all they can, we recommend . All was very good.
Only four metro stops away from Universal Studios and Universal City
Great little hotel in the centre of what's an expensive city - a little out in the sticks, but everywhere is far away in LA. Nice rooms Some of the staff are really miserable and the whole place looks very dated - but it is an absolute bargain for the price.
Clean and comfortable - also great having a safe for valuables and passports etc No
The price Not decent restaurant in the area
Parking lot was small spaces ran out I tell the fuu at the front desk I need a paeking space you have no more he says park in the side in a dark alley I tell him no its to dark he says you payed for the room not the parking. Nothing and they have a 100 deposit that they say nothing about till you check on
Conveniently located for my needs The bed was uncomfortable, gave me a backache
Room was clean and comfortable, efficient staff. Good location to reach Hollywood, etc. Very little space to eat breakfast, so we took it to our room. Breakfast itself was very humble (not a lot of choice).
Hotel looks like the set from 'My Name is Earl' haha
The staff on the front office were really effective. The location is good. The room was small for two beds. The price is a little expensive for a simple hotel.
The person at the front desk was efficient, polite and helpful. He recommended a very good restaurant which was reasonably priced. It was near our destination - the HFFestival - Arclight Theater.
This hotel needs a total makeover. The plumbing was terrible and all faucents leaked. The carpet probably had bed bugs in it and the bedspreakds had holes in them. The faucets leaked all night long. The shower head was totally broken. It was a pithole that i'd never go back to.
I liked to location of the hotel, close to Hollywood Blvd west and close to the highway exit. I didn't like the personel at the reception desk; they kept shouting that we could not check in without a printed confirmation (that we didn't have because we were travelling and booked one night before). The room was not clean; there was lots of dust under and on the tables. The breakfast was very limited and there seemed to be a fixed number of breadrolls for all hotel visitors.
not much old and shabby stunk of smoke no fridge or coffee making restraunt not open and it was too small.
free wi fi for info that is not available at the desk. the hotel staff were unfamiliar with the local transport and we ended up at the wrong side of town. a local bus/ train map would be helpful. also restaurant is not open sundays, so if you stay over the weekend you miss breakfast. its also a bit too far to walk to the main part of town everyday.
It was recently renovated so the rooms were a lot better than the pictures that were listed online. If you need something short term (we only stayed 1 night) this place definitely fits the bill. I'll definitely consider this hotel when I come back to Hollywood. WiFi was a bit slow and had to resort to using 4G on my phone. There's no pool or hot tub.
I had a big cock rouch in my room
Nothing. It really needs improvement in comparison to other hotelsl/motels. No hair dryer, no mattress covers under the flat sheet (no fitted sheets), no coffee maker. The mattress needs to be protected and fitted sheets have to be bought. The man at the reception was very unfriendly.
The room was clean and nice and the gentleman staff was very helpful a little over priced but worth it in the long run
easy access, clean, and quiet decor a bit dated
This is an excellent motel in West Hollywood. Taking into consideration the value it offers good clean rooms, free wifi, and parking. You are about two miles from the Chinese theatre which gives you a good walk up either sunset or hollywood blvd. You are also at the entrance to the 101 however traffic is LA is terrible all the time so it's not like you will be speeding away to your destination. The maid service was good and the front desk staff were very nice. It's not an luxury hotel but you aren't paying those prices. I would stay here again if I visit LA.
Nothing The name is a ripoff! On the web page it was mistaken for Holiday Inn Express. This is NO Holiday Inn Express. There should be a disclaimer. The TV was a 22” standard. There were ants. The a/c was hard to regulate. Dirty carpet.
We had flown from NY to drive down to San Diego and stayed for a night in LA. Our room was cleaned, renovated look and comfortable. The staff was excellent and free breakfast. Very affordable.
It is close to the airport. The room was old and dirty. Breakfast was poor.
The location was close enough to the beaches. There were crackheads sprinkled around the area there was a spider in my room it smelled like rancid smoke even though I asked for a smoking room I was kind of disgusted by the stench. Also they charge $.75 for ice cubes actually just a bucket a small square bucket from your room which kind of blows my mind!!
Location Old and worn out
Located just a block away from chinese theatre and hollywood blvd attractions. Free overnight secured parking garage. The hotel is pretty much ran down in all aspects. I think it is unfortunately just bad management as it has the potential to be a jewel...you can tell the hotel had its good years at some point, but today it is just sad. Bad arrangements of furniture in the rooms (meaning large tables and chairs forced to fit small spaces between bed and wall, old and badly maintain wall paper, and really what ,ade me write this review.....extremely dirty. Food was left in the small fridge since who knows when, floors needed a sweep and a mop, dirty windows, with vews of dead plants ... Sad, very sad.
the location (walking distance to subway stations), the friendly staff, the rooms hollywood blvd
Nothing especially when you end up paying way too much to stay in a crack house There was no parking is there were people screaming up and down the hallways there was smoking in non-smoking rooms and when I woke up in the morning for the little sleep I could get there was throw up in the hallway and none of the employees had any idea I was even there not worth it never stay there again.
It was 7 minutes from Universal Studios Hollywood. The room appeared to be really clean. Their very small parking garage was full. There wasn't any street parking available. We had to park down the street and pay $25 to park in that lot. For that $25 more, we could have stayed at a much nicer hotel that had parking for us. We were trying to save money by staying here and it cost us more because of parking.
Location No parking
Clean room, friendly staff, close to Hollywood Blvd Nothing
Parking was horrible
Beds extremely uncomfortable and staff not very friendly at all. I attempted to call the front desk several times when we first arrived but no answer what's so ever (almost as if the guy at the front desk avoided talking to me)
Price Thin walls, loud, beds as comfortable as the floor. Hallways smelled. Terrible parking.
Nothing Parking was unavailable. Website said there would be parking. I use hotel.com a lot (need a room tonight) however I no longer will use unless I get a refund
Location is good - 45min walk to Chinese theatre via Sunset or Hollywood blvd. Free WiFi internet. If luxury is not the goal, then for a fair price it is an acceptable choice. Sheet in the bed had a dark stain. Long hair in the bath tube. Price could have been lower.
The rooms were all remodeled and have a modern feel to them. -The water pressure and temperature of the shower were spot on. limited spaces for parking at this hotel means that for their guests they have to double park behind cars or park as far as a few blocks down the street for parking. Staff are not friendly nor welcoming and I felt as if I was a burden to them for checking in and using their hotel. Area of town where the hotel is located is not the greatest neighborhood where you certainly do not want to be out walking by yourself late at nite. The beds were too springy and light and would make the most noise even with a little movement. The hotel was too close to a major street so we heard sirens, car backfires, people yelling, and more every nite.
the room was dirty , and it smells bad
Location Horrible parking
Convenience in location Door key didn't work, Had to change rooms. Light in bathroom didn';t work properly
location, WiFi in room, room size price
Very helpful staff who even allowed us to leave our car parked after checking out. Comfort ok, clean, proximity of the metro station to visit Hollywood. We felt the area not safe at night. Breakfast and breakfast area ok.
Great location, only one block from Metro station in Hollywood Blvd. Bathrooms are a bit old. Elevator old and slow. breakfast very poor!!! Staff in lobby booked transfer to lax but was confusing and everyone told us different rates. We ended up going with an Armenian driver who overpriced the drive by 10$!!! Please note you can arrange trasnfers with Super Shuttle which is much ceaper and convennient.
Shops and (fast-food) restaurants nearby. Near crossing Sunset & Hollywood blvd. You can see the Hollywoodsign from the hotel Breakfast was minimal
The location was very convenient to attractions in Hollywood and the party I was going to. The internet connection - there was suppose to be free wifi - didn't work which was annoying.
Excellent location, good value, clean, very nice large format picture of Griffith Observatory in the room - brought the appearance of the room head and shoulders above the typical budget business travel experience. I will definitely come back. Good access to yummy eating in both Thai Town and Little Armenia... Slow elevator, spongy carpeting in hallways - i.e. no big deal...
Nearly from hotel you can shopping . The hotel was expensive for 2 star . For me next time no go.it was not good clean.
the location was nice, just up the street was the Metro station, and was close drive to downtown. There were no towels in the room when we got there, when we asked the staff, it took quite a while to actually get them, and there was a large bug on the wall, looked like a cockroach.
Once my AC wouldn't work, then call the front-desk, and the problem was solved soon after. I can say that was cool..... If there is something I didn't like about your place is definitely the breakfast,and the breakfast area I could say that was really poor.
The room heater wasn't working. Breakfast spread wasn't great. Felt like it was a make shift type of arrangement.
It is very close to the Pier, easy on and off Freeways. but very quiet, Clean and roomy. Absolutely Perfect for our needs It was Perfect
The position, the bus to the Lax Airport. Safety location, close to Santa Monica Pier (10 minutes walk)
close to santa monica beach room old, bathroom not in perfect state. price too high compared with comfort and services
I stayed at the motel at nights, since I was very busy travelling around the area for business
It was fairly close to the beach, in a not terrible area. This motel looked like it had been through a hurricane. Holes in the walls, curtains that didn't fit the windows.dirty floors.
Loved that my room overlooked PCH. Loved that the motel was across the street from a live music venue/bar, and close to convince stores. I also melted into the comfy bed.
Was a place to sleep I was charged two times.
It had free parking and was near the beach. Stains on windows and crusty curtains. Bit basic and old wash facilities.
Fair price, helpful staff on main road so very noisy,no coffee making facilities
That it was near to the beach & it has free wifi. I didn't feel particularly secure as a single female. The bathroom could do with a lick of paint. I have stayed in nicer, cleaner places for less in Santa Monica.
The only thing I liked about your motel was the staff. They were very helpfull and understanding. I did not like my stay at Santa Monica Motel. We got a dirty room and I got fleabites from sleeping in the bed in my room. I had to go to the doctor when I came home.
The room had no fan or air conditioning. The quality of the curtains were below standard and made the room feel very shabby. The chair provide to sit on was a metal folding chair. The bed extremely soft in the middle and squeaked when you moved in it.
Bed was comfy but squeaked every time you moved
Location to work. No
This guest did not leave comments about this hotel.
Cleaning room well decorated No A/C shower needed to be cleaned better from prior ocupants better sealing from external elements.
Internet worked perfectly. Location is very close to Santa Monica and Venice. Close to the street, but not too loud. Had two beds, but not table for the laptop. But would book this hotel again.
The motel is fairly close to the pier, fast food, and a great pizza place. We arrived at 10pm, rang the bell, and a 13 year old kid came to the window and checked me in. I was surprised, but he explained everything really well, and parking was easy. The beds were loud getting in and out, but we slept fine.
We adored the service. We were given a choice of two rooms. The staff was absolutely accommodating and kind. They made us feel as if we were at a bed and breakfast. The courtyard was charming and the bed/room was comfortable. The shower head lacked pressure; other than that, everything else was perfect for the price!
Family ran Stained sheets. Long black hair on bed
Nothing in particular This hotel was just average and the rooms were a lot older and needed paint and the decorations and so forth were minimalâ€¦ But the manager was amazingly rudeâ€¦ I would sincerely not recommend this hotel to anyone unless they feel like being ins
Location and price.
First, I was surprised, that this is not a hotel, but a motel. Anyway, I was very surprised about the cleanliness of the room.. It was in very good condition (I had a room 313) It was perfect as a temporary accommodation, like I needed, when I arrived lax Airport in the night, but I do not recommend it as longer- term accommodation while it's abusing when you hear airplane landing in the middle of the night to the lax airport.
eventhough it is in the crime region , hotel is gated...and ok for singles and men
Proximity to the airport Very rundown area. Desk staff brusque and unhelpful. Cleaning staff co-operative. Inclusive breakfast was an insult to the name of breakfast, Disgusting. Shuttle service was not provided by the hotel as advertised and the result was expensive. I cancelled a booking for a return visit and this was not cancelled and I was charged as a no show.
Booked a room thur Booking.com at $79.00 a night. When I got to the Motel there is a large sign that states $59.00 a night. Then The front counter person charged me $10.00 for the shuttle service that is stated to be free on your website. Priced Higher then the Stated Sign Price. Charged for a free shuttle service
Flight was canceled, could not cancel, they kept my money
No. The bed and pillows were full of ants. The desk clerk just ignore my complaint. There was no food that was edible on my diet.
met my needs for close to airport, inexpensive and clean
Room was clean, nice flooring and window covering. Check in evening on 2/9. Clerk not very friendly, did not smile.
Nice finishes Comfortable bed Good TV Ants in bathroom - even after killing what we saw at night, more still came back in morning
room size and quality Noise, transport to the airport
the speed to internet is very slow
Very clean room, very comfortable stay, friendly staff and had HBO The surrounding area was ok
Excellent overall value for money. Recommended, unless location is a problem. Not within walking distant to any attractions.
location, staff was friendly internet wasn't working, seems to have bedbugs
It was central to my needs. It was a very small room, Very little parking. Rules wouldn't allow me to have guests without clearing them with the front desk first.
I like that the came with time warner cable, a fridge, and microwave. The manager lady was rude, my room smelled like cat urine, the shower sucked, couldn't check into my room until 6p, it was just not a good experience.
Allowed us to check in early Wifi didn't work in our room, had to sit in the car park. very expensive and there was a lot of homeless people living outside our window and the curtain wouldn't close fully
When we walked in the hotel room it looked like a murder scene.. Blood on the walls, the tub was black, hole in the walls, 2 inches of dust around the walls, it looked like someone took a screwdriver and made holes all over the ceiling, pubic hairs in the beds.. ABSOLUTELY DISGUSTING!!!! Health hazard.. the hotel should be shut down and remodeled.