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location Food was not great.
Good efficient staff. Great location. Fantastic views from roof. Handy for trams and city centre.
Very relaxing & comfortable room, soothing decor.
Trays not being collected from corridor outside rooms promptly. One tray was not collected for approx 18 hours - looked very poor to visitors
room windows dont open
I had a nice, quiet, clean room. The hotel location was good. The hotel was under construction, which was unfortunate.
Very well located to access the city, Tram stop 2 minuites from hotel. All staff encountered were friendly & very helpful.
friendly, helpful staff
breakfast on the roof terrace desk staff was not friendly or very helpfull
This hotel is in an excellent location in Bordeaux only 500 meters from the river Garonne boardwalk, many restaurants, trams and rental cycles. The hotel is only two tram stops from the center of Borbeaux and has all the essentials. If the sun is shining breakfast on the roof is a joy with great views of Bordeaux. Staff were very helpful, polite and courteous. The hallways/corridors in the hotel are on the poor side but then they do not directly affect the stay.
Delightfull hotel with very nice rooms
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Excellent restaurants and cafes abd breakfast.
The location is ideal and the staff were very friendly
Location Deluxe room: Small & outdated Wall view Breakfast
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
The location was great, very conveniant for a short visit to the city.
Good location, good service and friendly and kind staffs, the room was really nice.
A very practical and well located hotel. It does what it advertises!
Clean rooms. Staff helpful and friendly - helped with restaurant suggestions and bookings.
Excellant location & good value, clean room and bathroom The room we stayed in was small and lacked air-conditioning.
Location, cleanliness, bed, Furniture really looked bad and the mini bar was missing.
Very good value for money.We thought the hotel could have been a 3 star instead of a 2. We enjoyed our welcome drink on arrival. The room was large & quiet with a view over the city. It's location is ideal for exploring the many lane ways, cafes & shops and it is only a short walk to the tram to take you to the train station. We would have preferred to have a shower screen on the bath as the water tended to go all over the floor & could be a slip risk.
Location, breakfast Room dated, needs upgrade
fantastic location, friendly staff, wonderful views from room, comfort of hotel. no water boiling facilities, the lift was way too small!
the location, the staff, the staircase, the balcony, the bathroom some halls smelled like cigarettes, the sandwiches in the lunch box were soggy and inedible. shame, as Bordeaux has such lovely food, esp the bread!
Very nice stay..good breakfast, nice room and great staff.
Location, cleaniliness, ability to keep my baggage at the hotel during the day. Bathroom flooded.
Friendly staff, excellent value, clean, great building and location. The hotel is right in the city center with easy access to everything.
The helpful staff on the front desk The corridors were in need of painting as they are not in the best of condition
Nothing The insects, the noise, window not closing, extremely beyond small, no lobby, broken elevator. No help for suitcases, etc. A total disaster!!!
Very central hotel and only yards from the city tram network. The hotel is next to the pedestrian area and all places to eat and drink. Only 10 mins from the river and lovely promanade with bars. Hotel is undergoing renovation work and there are were rooms available that have been renovated. It would have been good if these were able to be booked through your site.
Welcome from the receptionist - very helpful and informative. No
Great location, pity the hotel is about to fall down. Hotel is totally in need of refurb.
Good staff. Central location - others in our party had better rooms, so possibly our room was awaiting refurbishment Low room quality. Lift broke down.
central location dark and dingy but renovations underway
It needs complete redecoration, but cost was low enough to be acceptable
Hotel and facilities were excellent.Staff friendly and helpful.Breakfast was great. The sign outside is very small and it doesn't look like a hotel from the outside so can be hard to find.Breakfast is a little expensive.
I liked the design of the hotel, it is near to the centre no
The best breakfast is provided - very French and fresh - prepared by the wonderful George. Even though parking was very limited, our charming host Jerry made our arrival and check in easy. The rooms are not very soundproofed. Could hear the activities and conversation of our neighbours.
service, friendliness n/a
The personal approach, quiet room for sleeping, interesting interior design, staff's helpfulness There should be some things fixed in the bathroom:-)
They need a bigger sign on the front gates, it is hard to find otherwise (you can drive past several times).
We were always warmly greeted each morning at breakfast by the owner. Hotel was very clean and spacious. Good location near the park and only took minutes to walk to the centre .International newspapers available.Owner helpful with French phrases.
first class service - good breakfast - beautifull ambiance in room and hotel
The room I stayed in was a bit dingy, but overall the hotel is absolutely lovely! My only complaint is that I was asked upon arrival if I would like breakfast and I said that I did. When I came down to breakfast in the morning, my table was already laid up with a full breakfast I was not asked it that was what I wanted, I was given no choice, which is what I expected. All I wanted was a piece of fruit and a pastry. I said that I didn't want the full breakfast, but I was still charged for it, despite only eating the pastries. I wasn't happy about it and it put a negative slant on my stay.
Comfortable room, great bathroom. Lovely breakfast and beautiful surroundings. Good location. No
Quiet location near city centre Rooms are a bit on the small side
Staff consists of one, but in spite of that was very responsive as I had problems with the door to my room and was on the second floor (no elevator & slightly handicapped) so that this one staff member had to leave the reception desk each time. I appreciated their patience I did not ask as I usually do, but was disappointed there was no elevator as now I am slightly handicapped and can do stairs tho it is difficult sometimes and I can't carry my luggage, but the one person staff carried my suitcase so that was a minor problem.
Clean; Convenient location. Over-priced for a b&b; Garish room decor; tv not working; Reception open only from 07:30 to 12:00 and 17:00 to 19:30 in March. Self check-in by telephoning someone for front-door access code.
The lady at reception was very kind and helpfull. The rooms could use a renovation, due to this it is not a real 3*. Attention the parking across the hotel closes at 20:00, gives a safe feeling but you should be on time to park the car. Perfect location.
It was very French and I thought the breakfast was reasonable value in the context of how expensive it is to eat out in France. There was no plug in the bath and you had to drag your suitcase up the stairs
The Hotel was quite close to the restaurants, shops & town centre Do Not Stay Here !!! We arrived at 13:30 & had to wait until 15:30 to check in. There is no air-conditioning, the room was small, no hair dryer, no safe, no elevator & the breakfast was expensive. The private parking was unavailable (the reason we chose the hotel) & parking was 10 minutes away at 29.00 EUR per night. Street parking was impossible.
Central position. It is a hotel that has been modernised but keeps its traditional French character.Provision for taking breakfast outside in the small enclosed courtyard was particularly attractive. Shared balcony to first floor bedroom, this raising questions of security.
Nice location. Freshly squeezed Orange Juice for breakfast. The hotel has no Air Conditioning. The "Garden View" consists of roof tops and a tiny piece of the garden. Bedding at least 30 years old.
Friendly staff, great location, safe, clean and well designed. A little bit noisy
Very clean and friendly. Nice informal breakfast. Very convenient for town. Our room was on the third floor (no lift)!!!
Location is fantastic... very small room and poor furniture (open and small closet)
The position of this hotel is excellent. It is adjacent to the Tourist Office, within walking distance of shops and restaurants and trams also.
I liked that our room had a balcony. We arrived at 11.30am and as our room was not ready was asked to come back at 1.00pm...when we arrived back it was still not ready which was a tiny bit annoying, however they still let us place our luggage in the room which was all we needed as we were going out.
excellent location, very helpful staff. Room was excellent
Fantastic location - right in the heart of the city and very close to restaurants, shops, theatre.
Location and cost Not a 3 star hotel; kind of shabby
The hotel is centrally based for shops and good restaurants. In a lovely square with a bar just next door where you can sit outside and watch the world go by! The room was very small with a noisy air conditioning unit outside our window.
Location A disco started next door at midnight continuing until until about five in the morning.It was impossible to sleep the staff were useless saying that they have had this problem before and have had to call the police.Never again would we stay here.I Am surprised that no other guests have said this before.
spacious room with balcony & lovely view. Air conditioning facilities were not great.
Very spacious, nicely decorated, very helpful staff Nothing
Comfortably large room; good value (for France); Host was great: all the restaurants he recommended were excellent; location was great for tram & river; excellent bathroom facilities; very clean & responsive staff; central A/C or open window Nothing negative to report