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We checked in very late at night, just after midnight after a very long and tiring trip and was then upgraded complimentary to a family suite with a proper double bed which was lovely and what we expected in the first place. We were not made aware before we arrived that the rooms do not have a proper bed. A sofa bed that you have to make yourself is just crazy. For the price you pay you do expect a bed at least.
Facilities are great, with sauna and turkish bath and the room design is good. The bathtub was not clean enough. And the odour of shower gel was not good. 1 of the staff could only speak limited english.
room design and location nothing
location, clean and comfortable,friendly staff no
Very kind staff, reasonable price but very clean and comfortable room
space in the room; quiet; front desk people in the check in (i don´t speak french, but the girls at the reception made everything they could to explain all my doubts) a little cigarrete smell from the last host; need a locker or al least some space to clothes and stuff in the sauna/gym area
The room was very comfortable. Everything was ok
The breakfast and the hotel's staff
Apartment with a kitchen and excellent adjacent shopping centre. Very friendly staff who accepted my poor French skills gracefully. A recently constructed and opened hotel. A short tram ride from the city centre. An information booklet about the hotel facilities in the room would be very helpful!
Location, friendly, good breakfast, clean.
Location Breakfast not including in the price
Perfect location for visiting the city and no traffic noise. Nearby a big city parking, small nice caffes just outside for a quick breakfast. A lot of restaurants in the neighbourhood. Comfortable beds. Some warm water problems, so they did not charge us for the breakfast, we apprciated it. The bahroom very tiny and should be renovated. The Only window very high up, could not even look out.
The location to the historic district was perfect. The staff exceptionally helpful. All very good.
Could not be closer to the center of all activities-pedestrian shopping streets, riverfront , opera, restaurants and cafes, trams, tourist info center. room accessories. Positives focus on reception staff-very courteous, most helpful with restaurant bookings, taxis etc. if looking for clean, moderately priced hotel for basic functional needs in the core of this beautiful 18th and 19th century city, you can't go wrong. Unfortunately lobby, reception, bar areas very outdated, dark and unappealing. Rooms extremely small for couples.Breakfast buffet very ordinary in a dreary second floor space. Not worth 14 euros unless included in room price.
Central location, within walking distance of many sites. No complaints.
Quite in the center of the city. No shower curtain, just a half "window". Safe deposite requires to requiest a key and a lock (!) at reception.
Very friendly, helpful staff right in the centre of the shopping district and restaurants. Can't drive to the hotel. Have to park and walk at least 1/2 km to the hotel.
In the centre of the town
The staff at the hotel were most helpful. The rooms were nice, clean and air conditioned. The location is perfect.
Helpful staff, decent breakfast at convenient times, central location and proximity to a variety of bars and restaurants. Street noise at night.
Location Could not control the room temp. The comforter was too heavy and I couldn't lower the room temp, therefore either too hot or too cold all night.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Delightfull hotel with very nice rooms
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
Location Deluxe room: Small & outdated Wall view Breakfast
Excellent restaurants and cafes abd breakfast.
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
The location is ideal and the staff were very friendly
Staff was very friendly and very helpful. Price quality ratio is under par. Hotel is quite expensive and the 5 star rating is somewhat overdone. Beds were good, but blankets is a bit outdated and one would not expect that in a 5 star hotel. It seems that the hotel aims at business travelers, however, there was no WiFi in the hotel, only a business corner.
Staff was good, air conditioning. Fairly hard bed, location made it not worth the price of 153 Euro I paid.
The friendliness and competence of the staff No
service and evening meals excellent breakfast far too expensive
Dining Room,and friendly staff,wi fi , need tea coffeein room facility.
Location and facilities
Breakfast was not included.
Service from staff was very good.
this is our 5th stay at the Burdigala and as always the service was excellent. The concierge are particularly helpful and obliging - any room requests were delt with expediantly. Excellent.
The bathroom could you some cleaning, and the price of the hotel is way too high for what you get.
good room and breakfast location
The room was actually quite cosy, nice and comfortable bed and sizeable bathroom with good shower. I liked the coffee/tea maker in the room. Breakfast was 15 euros and slightly lacking in choice.
Room hadn't a double bed, but two single beds.
The staff were very friendly and helpful.
The hotel canceled my reservation 2 hours before I checked in as they claimed that could not charge my credit card. When I arrived they asked for a bigger rate.. Who does that??
Close to city centre. comfortable clean hotel.
modern stylish hotel, excellent room, perfectly clean, great breakfast, very fast lifts, kind staff, quiet location, easy access to hotel (but not right in down town)
Hotel location is very well.Easy to go to central part of city.Room facilities are well. There are so many group tourist. So some time , very difficult to take elevater and to get information from front desk.
The bed was comfortable, room was big and bathroom was great
The fact, that it was pretty close to city centre, and tram station. No parking for hotel guests. Too expensive rate of 21€ per day, so our room was basically 21€ more expensive than planned.
Reasonably close to all amenities and the local area appeared to be safe at night. Easy access to the old town and trams buses to explore further afield. Car parking available nearby was 22 Euros per day - no discount for hotel users. The bedroom windows open fully inward and the sill is quite low - not a good idea in a family room.
Excellent hotel, which is way above it's three star rating in staff, competence, facilities, comfort and quality. Nothing
Good shower good to have kettle and coffee clean and fresh smell need better tv channels
The staff were excellent - very helpful at al times.
Being near centre of city
It was very clean, there was an extra sofa bed for my children, very quiet, free English newspapers, and free parking There was a terrible smell of sewage in the hallway which fortunately did not enter the room, the shower nozzle was hard. A hot water heater would have been nice to have tea in the room.
well located for access to city centre parking unavailable and car park recommended was extortionately expensive
Walking distance to the city center Horrible room service
Good selection of breakfast and well presented in bedromm. Room very clean and confortable. Bad access to parking although public parking available at 60 meters, but no direct access to the hotel.
The location was excellent. Elevators were very very slow. Lighting in the halls was bad.
The staff were exceptionally pleasant and helpful. The breakfast was somewhat expensive.
Big, comfortable double bed and spacious bathroom. Hotel in ideal position from which to explore Bordeaux. Staff efficient and friendly. Would be sensible to include kettle and tea/coffee in room as matter of course rather than by request.
Very clean, modern and comfortable. Lovely hot shower. Staff very helpful and friendly. Excellent location. No tea or coffee making facilities!
fantastic location, friendly staff, wonderful views from room, comfort of hotel. no water boiling facilities, the lift was way too small!
the location, the staff, the staircase, the balcony, the bathroom some halls smelled like cigarettes, the sandwiches in the lunch box were soggy and inedible. shame, as Bordeaux has such lovely food, esp the bread!
Location, cleanliness, bed, Furniture really looked bad and the mini bar was missing.
Very nice stay..good breakfast, nice room and great staff.
Good location, good service and friendly and kind staffs, the room was really nice.
The location was great, very conveniant for a short visit to the city.
Clean rooms. Staff helpful and friendly - helped with restaurant suggestions and bookings.
Excellant location & good value, clean room and bathroom The room we stayed in was small and lacked air-conditioning.
Very good value for money.We thought the hotel could have been a 3 star instead of a 2. We enjoyed our welcome drink on arrival. The room was large & quiet with a view over the city. It's location is ideal for exploring the many lane ways, cafes & shops and it is only a short walk to the tram to take you to the train station. We would have preferred to have a shower screen on the bath as the water tended to go all over the floor & could be a slip risk.
A very practical and well located hotel. It does what it advertises!
The helpful staff on the front desk The corridors were in need of painting as they are not in the best of condition
Nothing The insects, the noise, window not closing, extremely beyond small, no lobby, broken elevator. No help for suitcases, etc. A total disaster!!!
Very central hotel and only yards from the city tram network. The hotel is next to the pedestrian area and all places to eat and drink. Only 10 mins from the river and lovely promanade with bars. Hotel is undergoing renovation work and there are were rooms available that have been renovated. It would have been good if these were able to be booked through your site.
Welcome from the receptionist - very helpful and informative. No
It needs complete redecoration, but cost was low enough to be acceptable
central location dark and dingy but renovations underway
Friendly staff, excellent value, clean, great building and location. The hotel is right in the city center with easy access to everything.
Good staff. Central location - others in our party had better rooms, so possibly our room was awaiting refurbishment Low room quality. Lift broke down.
Great location, pity the hotel is about to fall down. Hotel is totally in need of refurb.
Location, cleaniliness, ability to keep my baggage at the hotel during the day. Bathroom flooded.
The location was perfect for exploring the city of Bordeaux. I thought it was a bit overpriced especially since breakfast (which we did not opt for) was an addition 12 EUR / person. Breakfast should have been included for what we paid for the room.
Great location, and the grand room we had was perfect with children as it had an extra room and lots of space. This room had. Beautiful simple French decor and was very comfortable. There was no meet or greet by staff, and no reception. It is more like a b&b. There are many beautiful chateaus you can stay in which are more typical of the Bordeaux region. However you can't beat the location of this hotel, and the rooms are nice
Small B&B in the center of Bordeaux, it is composed of a small number of rooms, so it does not suffer from problems that are typical of bigger hotels. The rooms are clean and of decent size, the environment was quiet and relaxing and the staff was nice and helpful. Due to its nature there is no 24h7 reception and/or service.
The low distance from the center of the city, the tranquillity of the room. The fact that there aren't the same services as in an hotel
clean,excellent bed,well located but parking and finding the location was difficult. Detailed written street directions would be helpful. Not enough toilet paper