Reviews for Budget in Charlotte
- All reviews 100%
Based on 94 reviews
Jun 22 2017
Don't use this Budget/Avis Office=Risky move!!!
Pros: They were closed when I got there. There was a sign on the door that said to call a # and no one answered the number and no one called me back. Great experience. NOT!!!!
Cons: When no one is at the car rental office, there is not much to dislike or like, I got screwed! Had to call an UBER to take me to the hotel and dinner that night with a client. THX!
Jun 19 2017
Cons: I told them I have my own insurance but they still charge me insurance. Please check before you pick up your car.
Jun 14 2017
Cons: Had to downsize to have SIRIUS radio
Jun 11 2017
Cons: Showed up at the rental location in Charlotte to take a car to Atlanta, difficult to find because it had a large Avis sign and a tiny Budget sign in the window. When I went in to get the car they said they didn't have any rental cars. Agent asked if I booked on line and I said yes and they said this happens quite often. I missed my appointment and had to reschedule also had to have my wife drive me to Atlanta and then she had to drive back by herself!!!!! 10 hour round trip. I am furious.
Jun 9 2017
Pros: Easy to extend my rental by a day. Good little car and great value.
Jun 9 2017
Pros: Fast and friendly Great customer service. Explained in detail what I didn't understand with patience.
Cons: It needed vacuuming. Not sure how the back seat was missed. The trunk was also dirty.
Jun 2 2017
Pros: Easy to pick up & drop off!
Cons: That I did not get more off for dropiing it off one day early!
May 31 2017
Reallly good service, nice cars and professional
Pros: I really like their cars, and the professional attitude of their agents
May 22 2017
They were nice. Still useless.
Pros: Heard my problem out, can't do anything to help me. Clean. Easy to find.
Cons: Why can no budget location help me except the one in Tampa? They're the ones who lied and took my money, and they're the only ones who can help me. Not even corporate.
May 19 2017
Pros: Great value
Cons: Got charged for refueling even though I filled up. Pointed out to rep & got refund
May 19 2017
Pros: Nice size vehicle
Cons: Car was not cleaned. We found garbage in the back seat and the last persons rental agreement in the car. We we're asked if we wanted to upgrade for $7 dollars and ended up driving a gutless Jeep renagade.
May 17 2017
Cons: Check fuel before taking, on paper full tank for quarter tank and car is not cleaned
Apr 20 2017
Size matters Budget
Pros: Spouse can drive with valid drivers license and over 25 years old at no additional charge
Cons: Reserved a standard size but none immediately available so the agent offered a Honda Civic? Really? Thats a compact or possibly an economy size (pushing it)! Most Rental companies will accommodate you in a larger size vs. a smaller size. Amazingly, and after a bit of argument the agent realized he wasn't going to pass a compact on for a standard size requested and gave us a Honda Accord which was nice.
Apr 19 2017
Cons: A little pricey
Apr 18 2017
Pros: The agent was very nice and polite. Pick up spot was very convenient since I was not at the airport. Limited Sunday hours which I did not know about ahead of time. Should make that more prominent when making the reservation.
Cons: Very limited hours on Sundays which should be better made known when the reservation is made. The fee for one way rentals is awfully steep, especially since it could have been airport to airport.
Apr 15 2017
Pros: Quick return. No complications. Easy location at the airport.
Apr 11 2017
Budget rented my car to someone else
Cons: Budget called me 10 minutes before my pick-up time that they rented my car to someone else. I was left "high-and-dry" without a vehicle.
Feb 15 2017
Pros: Kayak was great
Cons: See above
Feb 12 2017
Pros: Service was on point
Jan 9 2017
Pros: Fast. Car was clean
Jan 2 2017
Scratches and dings everywhere!
Pros: Car functioned fine, the price was good.
Cons: I felt the need to photograph every inch of the car before leaving the rental lot. The bumper was pushed out on one side, clearly the car had been in a slight fender bender. There were several HUGE scratches on the back and sides. The car functioned fine, but beware of the blemishes, you don't want to get stuck paying for damage you didn't cause.
Dec 27 2016
System could not read card
Dec 12 2016
Pros: It was very easy to check the car back in. The attendant had a scanner and printed a receipt on the spot.
Cons: The attendant hit on me, which made me uncomfortable. Was a higher price than I typically pay for an economy car.
Dec 8 2016
Good overall Experience
Pros: Car was clean - quick in and out. I was upgraded because they did not have the car I reserved.
Cons: They did not have the car I reserved (Chevy Tahoe) - I needed a large truck due to work. When i got to the counter they asked if i would like a Lincoln Navigator for an additional $40 a day (Normally $85 according to the lady at the counter). I declined because I didn't need a luxury vehicle and work frowns upon paying extra if not necessary. The lady then asked if i would be OK with a ford explorer - i declined because it was not big enough for what i was doing. At that point she told me they were going to give me the navigator for the same price i originally booked for. I don't understand why they didn't just offer that as an option first instead of trying to make me pay for there mistake...
Nov 24 2016
Pros: Easy/quick drop off
Cons: They wouldn't allow us to charge the rental to the card it was booked with, which in turn put a $400 hold on my card that I was not informed of.
Nov 20 2016
Kayak & Budget-too easy not to use
Pros: Ease of booking, ease of pickup and drop off PLUS they gave me a great upgrade at a great price. Seriously, I flew in for one day from Germany (arrived super late) but everything went smooth.
Cons: USA has speed limits...oh you mean Budget??? Nothing...if you have a bad review you're silly....this was exactly as easy as it should be. If I ever come back, you can easily count me back as a customer.
Nov 3 2016
Cons: Service was terrible, she made us two hours late because no car was available. And then we were overcharged for the rental.
Oct 8 2016
Pros: Friendly service
Sep 24 2016
I never received a car
Cons: I went to the location at my pickup time (1pm) and they informed me that they didn't have the car. Thankfully I was staying right across the street, so I asked that they call me as soon as the car comes in so I could pick it up. I never got a phone call. The next morning, after trying to call numerous times with no answer, I went back to the location and asked for a car, anything at all, so I could make it to my meeting. They again said they didn't have any cars. The agent refused to call any other locations (i.e. the airport) to see if they could get something over to me, or if there was anything at all available so they would at least hold a car for me while I got out there. He said there was just plain nothing they could do and that it wasn't his job to guarantee cars. I ended up having to take Ubers both ways 90 minutes away, for a cost of almost $300. Not even so much as an apology.
Jul 24 2016
Pros: Gas mileage
Cons: The car smelled like smoke and the brakes started rubbing
Jul 8 2016
Pros: Resevered at Charlotte Airport (CLT). Pick up was quick. Reserved a Ford Fusion. They had it, however the lady gave me several options for other cars, we eneded up getting the larger Chrysler 300 fully loaded for only 30$ total more than the Fusion for 5 days. Process took less than 5 minutes.
Jun 2 2016
They cleaned the trunk but didn't let it dry which
Pros: Ease of pick up and drop off location. Employee working when I dropped the car off was super friendly and had impeccable customer service skills.
Cons: They cleaned the trunk out but didn't let it dry which made the car smell very strongly of mold. Had to drive with the windows down all the time. And the trunk was soaked. when I put a suitcase in it, it was wet.
May 5 2016
Pros: Start to finish was seamless.
Apr 30 2016
Pros: pick up location
Cons: it was like driving in an ashtray. about an hour out of charlotte we were both coughing and sneezing. our eyes were watering. a horrible day confined in that car. it was not cleaned before we picked it up. we were told this car needed to go to savannah and that's why we got it at our compact price. bull…..
Mar 8 2016
Pros: The car was brand new
Cons: I paid a lot more than the price i reserved it for
Mar 4 2016
Pros: They knocked $20 off barely 3 minutes into the process...in hindsite I believe they probably are VeRY used to doing "damage control"
Cons: Didn't have a car available Had to take one that hadn't been cleaned and had bad smells Plus when I returned the car the return place pointed out they had given me a totally different. While than what my paperwork said
Feb 3 2016
Pros: Great vehicle and drop off.
Dec 31 2015
Poor service no cars available
Cons: When we arrived the line was super long. They had no cars. They had overbooked reservations and several people waited hours to get a car. We ended up waiting about 2 hours before we got through the line and got a vehicle. Very poor service at the desk. The lady barely spoke to us, did not explain anything and just told us to sign here, and sign here. Will not use budget again.
Dec 28 2015
Great pick up and drop off at CLT!
Pros: I was most impressed by the pick up and drop off procedure; it was the quickest, most efficient pick up and drop off I think I've ever experienced with a car rental. This was especially impressive since it was during the very busy holiday travel season. Thank you for helping to make my visit a little easier!
Nov 22 2015
Nov 10 2015
Cons: The car was smal and we had to stop for gas what seemed like 100 times we had issues with the suv and had to stop a few times when I called budget they said I was going to be charged double because we were running behind due to these problems this is the second time i have had trouble with this company and will be my last
Oct 18 2015
Worst rental experience
Pros: Not one part of the experience did I like.
Cons: The twopeople running the counter in Charlotte were completely understaffed but one person in particular had absolutely no idea how to do his job. We were given a car without keys and finally after three failed attempts by this individual to get keys, had to take a random uncleared car off the lot and drive it to our destination. The whole experience took 1.5hrs to get the rental and was absolutely awful.
Oct 15 2015
Great but dirty
Pros: The Mazda in general- I am a Mazda user. Drove well and was easy. Pick up and drop off were painless.
Cons: Entire car stunk of smoke and I'm allergic. It ruined the driving experience.