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4.0
Everything was great until I received my receipt showing a late fee. I was told to drop off the keys in the drop slot if no one was there. The car was due at 6pm (right at closing). I arrived right at 6pm to find no one there so I dropped the keys in the drop slot as instructed. Despite this I still got a late fee. Thankfully the customer service rep quickly offered a refund on the late charge but it's still concerning that I was sent this to begin with and had to waste my time dealing with the erroneous charge. I don't trust Budget, but I'd probably still rent from them again, but with caution.Reviewed Feb 3 2023
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10.0
Good price for last minute booking. Got upgrade to SUV for the same price.Reviewed Jan 12 2023
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10.0
Nothing I can think of.Reviewed Nov 11 2022
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2.0
I received a confirmation but never had a chance to rent the car as the rental desk was out of cars. The reservation and confirmation should never have been made in the first place.Reviewed Jul 25 2022
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10.0
The inside front window needed some cleaning. Otherwise, it was terrific. I loved the car (Toyota Camry), the people were nice, and the whole process was very quick and smooth. Thanks!Reviewed May 11 2022
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10.0
Most convenient part of the whole trip. Smooth as butter.Reviewed Mar 26 2022
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8.0
Easy pickup and quick drop offReviewed Mar 24 2022
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10.0
The staff was excellent, and the pick up/drop off was as easy as 123. I’ll definitely be back!Reviewed Feb 27 2022
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10.0
Friendly and quick. Thank you!Reviewed Dec 27 2021
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2.0
Customer service rep was taking a personal call on her cell phone with the other party on speaker. Because she didn’t want the other party to know she was at work (?) or disrupt her conversation, the budget rep whispered while doing my paperwork and I could barely understand her. To top it off, the was NOT LOCATED where she said it was! I spent 10 mins searching the lot where she directed me, headed back to the desk, and then said she meant to say it was the opposite direction to where she initially told me. Unbelievable.Reviewed Dec 17 2021
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10.0
We had an enterprise reservation. When we got there they said sorry no car available. Could not believe it. Through kayak we got a car from budget right away. Very happy. We were driving from Charlottesville VA to DC and all our plans were at risk. So happy with budget.Reviewed Nov 9 2021
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10.0
Pros:Friendly staff. Free upgrade to a fun to drive car as they had no other vehicle!Reviewed Mar 15 2021
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