Reviews for Hertz in Charlottesville
- All reviews 100%
Jul 28 2017
Dirty car and not at airport
Cons: Car was not at airport and dirty when I first got it. Waited 30 minutes b/c only 1 worker at desk. Worker did vacuum car after I pointed it out. Also had 42000 miles on it
Jul 22 2017
Pros: The car had less than 10,000 miles on it and was relatively clean.
Cons: We went to pick up our vehicle (supposed to be a 7-passenger minivan) on the day/time it was supposed to be ready. They hadn't finished cleaning it. Then, when the Hertz manager went to check it out to me, he tried to charge me over $900 (the total cost was supposed to be about $300 because I'd reserved it months before on priceline). Once we got that fixed, he "discovered" that the minivan they were vacuuming out needed an oil change so he couldn't rent it out to me. The options were 1) wait 2+ hours for the oil change, 2) try to exchange the van with a car from another location, or 3) Take a Kia Sorrento with no cargo room that they had on site. We were leaving that night for vacation and had no choice but to take the Sorrento. There was no cargo room and it felt like we were riding in a bucket. Plus, he wouldn't give me any kind of deal or discount, wasn't apologetic, and became belligerent when I was frustrated and asked what more they could do for us since they delayed/screwed up our travel plans. Terrible customer service, terrible management, really a pit with few vehicles to choose from. NEVER will we rent from this Hertz again. Gigantic pain in the a**.
Jul 11 2017
Pros: They were friendly the car was very clean
Jul 4 2017
Pros: The Mazda was a fine running machine....too complicated with all the gadgets such as radio and NIO CD PLAYER.....didn't know how to operate cruz control nor radio.....other than that, a good car
Cons: I find that you jack up the price so the average person can not afford to rent from you.....$600. for a 10 day rental is absurd....I don't want to buy the car, just rent it for a few days....I know of all the back room financial deals being a retired banker....so I went thru Kayak....I also find that you keep your prices high in Charlottesville and I was ready to drive to Richmond where the prices were less expensive.....Y'all must think everybody is made of money but we are not.....