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8.0
Rate was less than half of what National would have charged me for a one-way rental. Car was not as nice, but I was more concerned with the rate for this trip. Budget customer service was excellent-- in and out very fast both pickup in Des Moines and drop off in STL.Reviewed Apr 6 2023
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10.0
So simple and fast. Very helpful and friendly staff. I will use budget again.Reviewed Mar 21 2023
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10.0
Absolutely wonderful experience ❤️Reviewed Oct 9 2022
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10.0
Quick and easy pick up and drop offReviewed Sep 5 2022
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2.0
Very long line unexpectedly, very slow and unhelpful staff, when I walked to the car with bad directions outdoors a little ways away, the car was dirty and had not been cleaned. I won't use Budget again. They really suck.Reviewed Jun 2 2022
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2.0
The vehicle had only ¾ of a tank of fuel when I picked it up. I paid for the full fuel service when I picked up the vehicle. Upon return the I had two employees lie to me. One said only a manager could refund the fuel charge and the manager would be in to the counter in an hour but never arrived and a second told me she would reimburse my credit card for the fuel charge but did not. I was also charged a $200 dollar deposit at the counter that was not disclosed anywhere when I made the reservation. I will never rent throughout Kayak or Budget again.Reviewed Feb 23 2022
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6.0
Easy pick up at the airport, counter personnel pleasant, car in pretty good shape only a few dings. However, when paying top rate for a rental we expected the car to have been cleaned inside and out. Obviously ours was not. We found empty fast food bags and and a plastic drink bottle under the seat. Also when we tried to use the windshield wiper there was no fluid to wash the window.Reviewed Nov 27 2021
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6.0
Actual price was much higher than what Ireserved on Kayak.Reviewed Nov 4 2021
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6.0
Not really impressed with Budget, didn't have upgrade options, had to go three credit cards before they would accept one, car was mediocre. Didn't even have power seats... washer fluid was empty. Mechanically car was fine, good gas mileage, Apple Car Play.Reviewed Oct 24 2021
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10.0
The car rental counter at the DEs Moines airport is easy and so is the drop off. Very friendly and helpful staff.Reviewed Aug 23 2021
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1.9
Check-in and car pick up took about 40 minutes! When I got the car or smelled like cigarette smoke covered with cleaner smell. I did not receive the level of service expected for the price paid.Reviewed Aug 2 2021
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7.9
The car could have been cleaner, but it was a great cat otherwise.Reviewed Aug 2 2021
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