Book Payless car rentals at Des Moines Airport

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2.0

I PAID $135.00 AND NEVER EVEN GOT TO GET THE CAR. I WAS DENIED AT COUNTER BECAUSE I DIDNT HAVE A FLIGHT BOOKED TOO. AND WAS TOLD I COULDNT BE REFUNDED OR SWITCH TO A DIFFERENT PICK UP LOCATION EITHER. APPARENTLY IN ORDER TO GET A CAR RENTAL WITH PICK UP LOCATION AT DSM AIRPORT YOU MUST ALSO HAVE A FLIGHT BOOKED OUT OF THAT AIRPORT. OBVIOUSLY I WAS NOT AWARE OF THIIS. I DID NOT SEE THIS INFO ON ANY TERMS & CONDITIONS, OR POLICIES. IVE SPENT HOURS TRYING TO RESLOVE THIS ISSUE SINCE FRIDAY. IVE CALLED KAYAK, CAR RENTERS.COM, AND PAYLESS AND STILL NOTHING. IM VERY UPSET ABOUT THIS AND THE LACK OF CUSTOMER CARE FROM ALL INVOLVED HAS BEEN SERIOUSLY DISAPPOINTING. I WOULD LIKE EITHER A REFUND OR TO BOOK A CAR RENTAL FOR ANOTHER TIME, OR HOTEL ROOM OR SOMETHING. $135 MAY NOT BE MUCH MONEY TO SOME BUT ITS ALOT TO ME AND MY FAMILY. WE SAVED FOR 2 MONTHS TO COME UP W THE EXTRA FUNDS TO GET THIS XAR RENTAL TO ATTEND A GRADUATION CEREMONY. WHICH WE COULD NOT ATTEND DUE TO NOT GETTING THE RENTAL CAR. SO AS YOU CAN NOW SEE IT WAS A HORRIBLE EXPERIENCE.Reviewed May 22 2023

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10.0

stayed late for late and delayed flights when most other rental agencies went home and stranded travelersReviewed May 17 2023

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10.0

Employee stayed late to take care of ALL of the customers in line!Reviewed May 5 2023

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10.0

Car windshield wipers gif not work correctlyReviewed Nov 9 2022

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4.0

The agents at the desk were too slow and there were only two of them so the wait was way beyond what I expected…Reviewed Aug 13 2022

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4.0

Description if car is fast or not immediately upon key exchange … I thought the dude said A Mitsubishi Lancer…not a Mirage.. which was as slow as you say it..Reviewed Feb 28 2022

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8.0

Pricing is very good. Service was also great - very friendly. The car wasn’t clean outside and the oilservice was overdue.Reviewed Jan 8 2022

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7.9

Super easy to pick and drop off rental car. No hassles at all! It was a little slow when we picked up the car at the airport due to lack of staff. Other than that, it was SUPER EASY!Reviewed Jul 12 2021

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10.0

Cons:Thanks y’all are greatReviewed Dec 27 2020

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7.2

Cons:Way too long of a line to pick up the carReviewed Sep 21 2020

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4.4

Cons:Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.Reviewed Feb 6 2020

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10.0

Pros:Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!Reviewed Oct 27 2019

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More

• 8.5 /10Enterprise Rent-A-Car Car Rentals at DSM
• 5.7 /10Avis Car Rentals at DSM
• 6.2 /10Budget Car Rentals at DSM
• 6.0 /10Dollar Car Rentals at DSM
• 7.1 /10Hertz Car Rentals at DSM
• 6.7 /10Thrifty Car Rentals at DSM
• 8.0 /10Alamo Car Rentals at DSM

• How much does it cost to rent a car from Payless at Des Moines Airport?

  On average a rental car from Payless at Des Moines Airport costs $60 per day.

• What is the most popular rental car from Payless at Des Moines Airport?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Payless at Des Moines Airport.

• Where can I find Payless car rentals at Des Moines Airport?

  5800 Fleur Drive is the closest Payless rental location to Des Moines Airport. The telephone number for this location is +1 515 256 5228.

• Does Payless offer shuttle or airport pick-up services from Des Moines Airport (DSM)?

  Yes